22.Counsel for the defendants put each of the symptoms recorded by the social worker to the plaintiff, who said that she had suffered from the symptoms described since the 2000 motor accident, but denied that she had suffered from any of those symptoms earlier. She was unable to recall her five-day admission to Calvary Hospital in January 1997, and initially unable to recall having a lumbar puncture, though after a short lapse of time she recalled that procedure. She conceded that she had suffered from neck stiffness at about that time. She eventually agreed that the history she had given to the social worker had been generally correct, and that she had suffered in 1997 from the various symptoms listed in the note.
23.She was asked about an attendance at the surgery of her general practitioner, Dr Foo, where she saw a Dr Ling in March 2000, about six weeks before the first motor accident. According to Dr Ling’s notes, the plaintiff complained of being moody, with a lot of abdominal pain, nausea after eating, and constipation. The plaintiff said that she did not recall the visit, or giving such a history to a doctor at about that time. I accept that the notes accurately record the history taken by the doctor on 13 March 2000. To put the matter into perspective, I should explain that according to the notes, after September 1999, the month in which the plaintiff had her gall bladder and appendix removed, she attended the general practitioner’s rooms on only four occasions prior to the first motor accident: twice in October 1999, once in December 1999 and once in March 2000. The notes record that on 11 October 1999 she was given a certificate for time off work until 31 October: the later entries prior to the motor accident do not refer to any certificate or need for time off.
24.The records of Dr Terry Gavaghan, a consultant physician with a particular interest in gastroenterology, cast additional light on the plaintiff’s history prior to the motor accidents. I prefer these written contemporaneous records to the plaintiff’s oral evidence where they diverge. On 4 March 1999, Dr Gavaghan reported to the plaintiff’s then general practitioner, Dr Sood at Ngunnawal, that the plaintiff had been admitted to Calvary Hospital under the care of Dr Noel Tait, a general surgeon, with symptoms of severe right subcostal pain. He referred to her prior history of cancer of the cervix, and her subsequent hysterectomy and removal of the ovaries. The plaintiff gave a history of about twenty kilos weight loss in the previous four months, with vomiting after meals and epigastric pain. Dr Gavaghan arranged various tests to exclude conditions which might have explained her symptoms, none of which were positive, and he arranged for her discharge on 4 March 1999, by which time her symptoms had completely resolved.
25.The resolution of symptoms proved short-lived. The plaintiff saw Dr Gavaghan again in July 1999. Dr Gavaghan referred the plaintiff to Dr Phillip Jeans, gastrointestinal surgeon, who saw her in August 1999 and proceeded to remove her gall bladder and appendix the following month. Dr Jeans reviewed the plaintiff on 30 September and noted that she had put on 2.5 kilograms and was not vomiting as much. She complained of extreme tenderness around the surgical wounds. Dr Jeans took the view that she had a low pain threshold. He also thought that she might have some degree of irritable bowel syndrome.
26.Dr Gavaghan saw the plaintiff again in May 2000, soon after the first motor accident, when she was admitted to Calvary Hospital under his care. He described her, in a letter to her general practitioner, as a difficult young lady with a habit of putting people offside. Dr Gavaghan said that the reason for the admission to hospital was that the plaintiff had had a motor vehicle accident, suffering a whiplash injury to the neck. She had developed depression and anxiety and had lost an enormous amount of weight. Dr Gavaghan thought that her main problems were chronic cervical pain and nausea, with a major psychogenic component to the latter. He did not believe that there was an organic cause for the nausea, and referred her to a psychiatrist, Dr John Saboisky. In his referral letter, he expressed the view that the plaintiff had “become very significantly depressed over the last few months with all of this history.” He thought that the plaintiff needed psychiatric help, including anti-depressant therapy.
27.I have set out all of this material at some length because of the way in which the plaintiff put her case forward. Her evidence was that her physical and psychological problems prior to the first motor accident were comparatively minor, and that her real problems only began following that accident. It may well be that by the time the plaintiff gave evidence, she had subconsciously persuaded herself that this was the case. It is hence important that the correct history be set out in some detail, to permit a proper assessment of the impact of the motor accidents, in particular the first accident, upon the plaintiff.
28.The first motor accident happened on 26 April 2000. By that time the plaintiff was living in a de facto relationship with one Joe Carbone, in a garage which had been converted into a flat behind his parents’ home at Page. The plaintiff’s evidence was that she moved in with Mr Carbone in late 1998 with her children.
29.Mr Carbone is a telecommunications technician of some twenty years’ experience. He worked for the same company as the plaintiff’s husband in about 1991 and got to know the couple. This led to a business arrangement where he installed and maintained telephone systems for the plaintiff and her husband as managers of an outlet for another telecommunications company at Fyshwick, seeing them up to five times a week. They became friendly at a personal level. Mr Carbone found the plaintiff very attractive. The friendship and the business relationship continued for some years, after which there was a period of time when they did not see each other, probably coinciding with the plaintiff’s husband’s cancer and treatment. Mr Carbone ran into the plaintiff at a shop in 1997 or 1998. He became aware that her marriage had broken down, and he started to see her again. The relationship developed and after a short time she moved into Mr Carbone’s flat at Page. She was working at that time at Ngunnawal Pharmacy.
30.Mr Carbone recalled her move to ATSIC, a job she very much enjoyed. He gave vague evidence about her vomiting during 1999 and her surgery for the removal of her gall bladder and appendix. He was asked whether she was having any problems carrying out her duties at ATSIC before the operation and replied in the negative. As I have said earlier, I am satisfied that the plaintiff did not start work at ATSIC until after that surgery, and although this evidence was led from him, it reinforced doubts I had from his demeanour and some of his other evidence as to his reliability generally.
The car accidents and the medical evidence
31.On the day of the accident, 26 April 2000, the plaintiff was driving home from work. She was stationary in the westbound lane of Hindmarsh Drive, Weston, in the vicinity of the Tuggeranong Parkway, when her car was struck forcefully from behind. The car was damaged beyond repair, its insured value having been $5,500. The plaintiff had a front seat passenger, a work colleague, Selena Ashman. She was able to telephone Mr Carbone, who came to the accident scene and drove the damaged car away. Ms Ashman took the plaintiff home in Mr Carbone’s car. Later that evening, Mr Carbone drove the plaintiff to Calvary Hospital. She was complaining of a severe headache, pain in the neck and back, and weakness and tingling in the arms and hands. X-rays of the neck and chest were reported as normal, and the plaintiff was sent home with a soft collar. She was given Panadeine, a non-prescription painkiller.
32.The next day she went to the surgery of her general practitioner, Dr Jacob Foo, where she saw a locum, Dr Johanna Skinner. Dr Skinner noted that the plaintiff’s neck was very stiff, its range of movement severely limited in all directions. She returned to see Dr Skinner the next day complaining of severe pain in the neck and of headaches. Dr Skinner gave her a prescription for Panadeine Forte and Voltaren Rapid, and referred her to a chiropractor, Shane Collins.
33.Dr Foo himself first saw the plaintiff after the accident on 1 May 2000. She was in quite severe pain and distress. She complained of neck pain, headaches, nausea and vomiting. She said that the chiropractor had been unable to treat her adequately because of the pain and tenderness in her neck and shoulders. Dr Foo prescribed Valium as a muscle relaxant.
34.She came back the next day, concerned about the persisting severity of her symptoms. Dr Foo ordered an MRI scan of the neck. This disclosed a tear of the C6-7 disc annulus associated with a minor disc bulge and was suggestive of another smaller annular tear at C5-6. Dr Foo thought that she had in addition suffered significant musculo-ligamentous soft tissue injuries in and around the neck.
35.Dr Foo reviewed the plaintiff on 11 May 2000 when she complained for the first time of pain in the lower back. Dr Foo accepted that this had been relatively insignificant to her earlier because of the overwhelming neck symptoms. He found the lumbar spine stiff, with movement reduced in all directions, and noted muscle spasms and tenderness in the surrounding muscles.
36.Dr Foo noted that the plaintiff was keen to return to her job at ATSIC. She went back to work on 15 June 2000, working two hours a day three days a week. Her symptoms were aggravated during the first week and the return-to-work programme was postponed.
37.Dr Foo referred the plaintiff to Dr Geoffrey Speldewinde, a consultant in rehabilitation medicine and pain management. Dr Speldewinde saw her on 10 July 2000. He took a history of her problems since the motor accident, and also of her previous symptoms of abdominal pain and vomiting and some twenty kilograms weight loss over the previous “couple of years”. He noted that she had seen Dr Saboisky recently about those problems. He prescribed Tryptanol, an anti-depressant, and referred the plaintiff for physiotherapy and hydrotherapy. He expressed the view that the plaintiff was not fit for work in any capacity at the time he saw her.
38.Dr Foo at about the same time referred the plaintiff to Canberra Injury Management Centre, where she came under the care of Mr Ian Goch, psychologist. Mr Goch did not give oral evidence. He reported at length in August 2001 to the plaintiff’s solicitors. He developed an excellent rapport with the plaintiff and accepted her as genuine, although it is submitted on behalf of the defendants that in this regard he was a victim of a deliberate attempt by the plaintiff to deceive him. He found the plaintiff open and straightforward. She was often tearful during treatment. She gave a credible and internally consistent history. She was at least average in intelligence. He recorded her unstable and abusive childhood. He noted her continuing strong relationship with her mother, who had provided significant emotional and financial support since the injury. The plaintiff talked to him about her relationship with Mr Carbone, which she described as a negative one due to the controlling influence of his family. During the course of the treatment, she and Mr Carbone separated. It appears that she did not give Mr Goch any history of her gall bladder and appendix surgery in 1999, or of the symptoms which led up to it. Mr Goch described her history prior to the accident as one marked by poor relationships, traumatic events and depressive environments and incidents. He accepted from the history he took that the plaintiff was functioning adequately at an occupational and family level in the period leading up to the first accident, experiencing some psychological symptoms but not at a level which would be considered significant.
39.Mr Goch assessed the plaintiff as meeting the criteria for a diagnosis of recurrent major depressive disorder and also of pain disorder associated with psychological factors, and a general chronic medical condition. She also met the criteria for a diagnosis of chronic but mild post-traumatic stress disorder. He regarded her pre-accident traumatic experiences as exposing her to these conditions. She responded well to treatment. She missed a significant number of sessions but was diligent and motivated in dealing with issues during treatment sessions and also in applying strategies between sessions. He thought it not unusual that a person in the plaintiff’s condition would miss sessions, having regard to their confronting and emotionally provocative nature. By the end of the course of treatment the plaintiff was reporting some amelioration of her symptoms and some improvement in the management of her pain, mood and anxiety. Notwithstanding this Mr Goch thought her prognosis guarded and judged that she was likely to require protracted treatment. He noted that by the time of his report, she had commenced treatment with another psychologist, Dr Janine Mahoney.
40.In August 2000, the plaintiff travelled by air to South Australia. While there, she sought medical treatment. She attended the surgery of a Dr Borg at Salisbury Downs on Sunday, 13 August 2000, complaining of neck pain which had been present since her car accident in April. She had limitation of movement and apparent pain in the neck. Dr Borg referred her to the casualty department at St Andrews Hospital in Adelaide.
41.On 28 August 2000 the plaintiff presented at the mental health services clinic at Calvary Hospital. She was admitted and spent three weeks as an inpatient under the care of Dr L. Fridgant and Dr R. Morice. Neither Dr Fridgant nor Dr Morice was called to give evidence and no report by either psychiatrist was tendered. The hospital notes are in evidence, and include a detailed note by Dr N Cook, described as a clinician. Dr Cook noted that Mr Goch had encouraged the plaintiff to ring the mental health clinic if she could not contact him in an emergency.
42.The plaintiff gave Dr Cook a history of a neck injury in the motor accident and also of an eating disorder. She said that she had been living with her fiancé in a house owned by his parents and that his mother had asked her to leave. She had moved with her children to live with a friend temporarily. She was having difficulty renting a place because she had gone bankrupt when her husband had cancer a few years earlier. She complained about a lawyer “talking about her in her presence as if she was nothing”. She told Dr Cook that things had been going very well for her until the car accident “but now were falling apart”. There was mention of suicidal ideation; depression; flashbacks to sexual abuse; disturbance of sleep and appetite; weight loss of 42 kilograms (approximately fifty percent of body weight) over twelve months; fits of rage; ideas of self-mutilation; hopelessness and negativity about herself; and poor ability to assert herself, especially the ability to say no to demands from males. Dr Cook regarded the history he took as generally credible and consistent. The plaintiff went into a little more detail about her childhood, saying that her natural father had been extremely violent to her mother, for example burning her with cigarettes, and had sexually abused the mother, and also the plaintiff and her sister. She then told Dr Cook about the move to the United States, where her mother married an American Indian and the family lived on an Indian reservation. Her stepfather was an alcoholic who over a period of five years abused the plaintiff sexually when intoxicated. The family returned from the United States when she was fifteen. They lived in a caravan until the birth of her baby at age sixteen, after which she was able to obtain government support to live independently. She met and married her husband when she was twenty and had her second child. Her husband severed the relationship when the plaintiff was twenty-five. She was single for two years until she met Mr Carbone. His parents had evicted her two weeks prior to her presentation at the mental health clinic. She ascribed the eviction to her increasingly labile mood and fits of rage. She spoke of ideas to self-mutilate and to commit suicide, for example by driving her car into a wall. She admitted to periods of depression over a number of years but said that she had not previously sought treatment.
43.During her time in hospital, the diagnosis of post-traumatic stress disorder was confirmed and she was discharged on anti-depressant medication as well as analgesics for her physical symptoms.
44.Dr Speldewinde referred the plaintiff to Dr K. N. Chandran, neurosurgeon, in October 2000. Dr Chandran conducted a physical examination and viewed the MRI scan report. He said that the annular tears in the cervical spine would not explain her extensive symptoms. He thought that she probably had an underlying soft tissue injury with an overlying emotional response. There was no surgery he could offer and she should persevere with pain management strategies including psychiatric consultations.
45.In November 2000, Dr Foo referred the plaintiff to Mr Adrian Rumore, a manipulative physiotherapist. She attended him a number of times until early April 2001.
46.On 4 January 2001 the plaintiff was injured in the second motor accident. It was her first attempt at driving a car after the previous accident. She was driving into the city and stopped behind a bus in Northbourne Avenue. A car behind tapped into the back of her car. She said that she just had a bit of extra tightness in her neck and a headache after this incident. She could not recall seeing a doctor on the day, and it appears that she did not see her general practitioner, Dr Foo, until 25 January when she mentioned the accident to him. Dr Foo did not mention this accident in a report to the plaintiff’s solicitors of 16 February 2001, though he did say that the plaintiff had by then commenced a graduated return-to-work programme. Mr Rumore reported to the solicitors in November 2001 but did not mention the second accident. The plaintiff did not make a great deal of the second accident in her oral evidence and it does not seem to have been of much significance to her at the time.
47.She started the graduated return-to-work programme at the beginning of February 2001, working four hours a day on Mondays, Wednesdays and Fridays. During this period she was continuing, at least until April, with physiotherapy, and also with cognitive behaviour therapy through Mr Goch.
48.I accept Dr Foo’s records as reliable. He reports that the plaintiff’s low back complaints became worse while attempting her return-to-work programme. He notes complaints in October 2001 of significantly increased pain in the low back and right buttock, radiating down the right leg, which had started three days previously and had been aggravated by some heavier-than-usual work at the office. Thereafter, she complained of constant low back pain, punctuated by episodes of increased severity which took her a number of times to the emergency department at Calvary Hospital. An MRI scan in December 2001 showed disc protrusion at L5-S1, probably compromising the right S1 nerve root.
49.The plaintiff’s evidence was that after she left the Carbone residence at Page, she lived for about a month with friends, Janet and Paul Whittingham, at Ngunnawal. Neither the plaintiff nor Mr and Mrs Whittingham were clear in their recollection as to exactly when this was, but I take it to have been in September-October 2000. The plaintiff’s recollection was that immediately after she left Mr Carbone she moved in with his next door neighbours for a very short period, and then lived with her mother for a time. I am not sure that the recollection of any of the witnesses about the precise order of events or dates is reliable. The evidence is unclear as to where the plaintiff lived after she left Mr and Mrs Whittingham’s home, but in about February 2001 she renewed her acquaintance with Mr Colin Steele, who had been her boyfriend at Dickson College, and in April 2001 or about then, she moved in with him.