Privacy Policy – CaseChat

Our Commitment to Privacy

CaseChat was designed with privacy and confidentiality as core principles. Information you provide to CaseChat is protected through industry-standard security measures.

Information We Collect

We collect personal information that you voluntarily provide, including:

1. Name
2. Email address
3. Phone number
4. Organisation details
5. Account credentials

We may also collect technical information, such as device details, IP address, and usage statistics, to maintain security and improve platform performance.

CaseChat does not request or intentionally collect sensitive information such as:

1. Racial or ethnic origin
2. Political or religious beliefs
3. Sexual orientation or practices
4. Union or professional association memberships
5. Criminal history
6. Health information
7. Genetic or biometric data

If you encounter any request for such information, please notify us immediately.

If CaseChat receives personal information that we did not request, we will determine whether we are legally permitted to retain it. If not, the information will be securely destroyed or de-identified as soon as practicable.

How We Use Personal Information

We use the information you provide for the following purposes:

1. Providing website account services
2. AI legal research services
3. Delivering support and responding to user concerns
4. Maintaining security, performance, and functionality
5. Improving our services and user experience

Direct Marketing

We may send service updates or optional marketing communications where you have provided consent. You may unsubscribe at any time. We do not sell or share personal information with third-party advertisers.

Disclosure of Personal Information

We do not sell, rent, or trade personal information. Personal information may be disclosed for lawful purposes or by order of a competent public authority.

Website data is hosted at third party cloud hosting providers. All third parties are contractually required to maintain confidentiality and data security.

Personal information is retained only as long as necessary to provide CaseChat ’s services or comply with legal obligations.

How we protect personal information

We implement reasonable safeguards to protect personal information provided by users, including:

1. Data encryption
2. SSL Certification
3. Secure authentication procedures
4. Access controls and logging
5. Intrusion monitoring
6. Regular security tests