FAQs

CaseChat is an AI-powered legal research platform that helps Australian lawyers and law students get legal answers linked to Australian case law and legislation, minimising hallucinated cases.

CaseChat is designed for Australian solicitors, barristers, law students, and legal researchers.

Users can ask the AI legal research questions. The AI searches our database of Australian law to generate answers grounded in legal sources, which you can easily verify by going to the original case law or legislation.

CaseChat offers AI legal research, case and legislation search, legal document analysis, case summaries, citation support, document uploads, document downloads, prompt optimisation, and research history.

Yes. CaseChat provides citations to the authorities referenced in AI-generated answers, allowing you to access and verify the original legal sources.

No. All original legal materials referenced by CaseChat are publicly available free of charge. The value CaseChat adds is AI-generated answers that cite relevant legal authorities to support your legal research.

CaseChat offers a Free plan that lets you explore the platform with specific usage allowances and feature access. It also offers paid plans designed for lawyers and law students who want more use and features.

Paid plans include higher usage and more features. Please see the comparison table on the pricing page for more details.

Yes. CaseChat was designed to let you see how many of the features work before subscribing. You can access CaseChat for free before deciding whether to subscribe to a paid plan.

We accept major credit and debit cards through our payment provider, Stripe.

You can upgrade from the Free plan to a paid plan by clicking the start option of your preferred plan. We don't yet support changing from a law student to a lawyer plan, or switching between monthly, quarterly, and annual cycles, but a plan-upgrade feature is planned. For now, let your current plan expire, then choose the new plan you want.

You can cancel auto-renewal at any time from your user dashboard under the subscription section. Otherwise, subscriptions renew automatically based on your chosen billing cycle. If you cancel, your subscription stays active until the end of the current billing period and won't renew after that, at which point you lose access to the plan features.

Subscriptions and payments made to CaseChat are generally non-refundable, except where required under Australian consumer law. Due to the nature of digital services, we generally do not provide refunds, credits, or exchanges for unused subscriptions.

We update the website every few weeks. Our top priority right now is making sure the AI grounds its answers in verifiable sections of the text rather than just the case itself — for example, not just citing Mabo, but grounding it in paragraph [2] of Mabo. The AI already does this, but we want to polish it further, as we feel it's a huge help to lawyers. We have a robust roadmap of other features, such as improved citations and a hierarchy of laws, but reliable pinpoint AI answers are the current priority.

An AI Research Prompt is any message submitted to CaseChat's AI, including (but not limited to) legal research questions, requests for summaries, case analysis, legal concept explanations, and document-based queries.

No. AI Research Prompts are allocated to the account associated with the subscription and cannot be transferred, shared, sold, or reassigned to another account.

A document upload is any file submitted to CaseChat for AI analysis. Current fair-usage limits allow files up to 30 MB and a maximum of 100 pages per upload. Each uploaded file counts as one (1) document upload.

A document download occurs when you download the full text of a legal document in PDF or Microsoft Word format. Each file downloaded counts as one (1) document download and is deducted from your plan allowance.

No. All allowances operate on a "use it or lose it" basis. Unused AI Research Prompts, document uploads, and document downloads do not roll over to the next billing cycle and reset at the start of each renewal period. If you anticipate heavier usage during certain months, an annual plan may offer better value and flexibility, as it lets you pool your usage limits over the period.

All use of the website is subject to the Terms of Service, which can be found in the footer of every page.

Yes. We take privacy and security seriously and employ various industry-standard security measures. User data and uploaded documents are handled in accordance with our Privacy Policy and applicable laws.

No. CaseChat is a legal research tool and does not provide legal advice. AI-generated responses are intended to assist with legal research and should not replace professional legal consultation. Users should independently verify all outputs and seek qualified legal advice where appropriate.

Yes. Legal professionals may use CaseChat to assist with legal research and document review. However, all outputs should be independently reviewed and verified before being relied upon in professional practice. Please also make sure you do not input confidential information belonging to third parties into the platform.

CaseChat is purpose-built for legal research. Unlike general-purpose AI tools like ChatGPT or Claude, CaseChat focuses on Australian legal authorities, citations, case law, legislation, and legal research workflows to provide more relevant and reliable research assistance.

Absolutely — we really love user feedback, as it helps us decide which features to work on. For users who give especially valuable feedback, we may offer certain goodies and/or a chat. Email us at support@casechat.au or leave messages on our social media platforms, linked in the footer of our website.

You can submit feedback through our feedback form or contact our support team at support@casechat.au using the subject "Feedback". Please provide as much detail as possible so we can investigate your request efficiently — this includes screenshots of the issue and the account used, so we can check on our end.

Yes. User feedback helps shape our roadmap, improve AI performance, and prioritise future features and enhancements.

Feedback is reviewed regularly by our team. While we can't guarantee immediate implementation, suggestions are evaluated as part of our ongoing product-planning process. If additional information is required, we may contact you directly.