Telecommunications (Performance Standards) Determination 2002 (Cth)

Telecommunications (Performance Standards) Determination 2002

The AUSTRALIAN COMMUNICATIONS AUTHORITY makes this Determination under section 115 of the Telecommunications (Consumer Protection and Service Standards) Act 1999.

Dated    27 March  2002                         A.J SHAW             Chair             R HORTON       Deputy Chair

Australian Communications Authority

1. Name of Determination

This Determination is the Telecommunications (Performance Standards) Determination 2002.

1. Commencement

This Determination commences on gazettal.

1. Definitions

Expressions used in this Determination have the same meaning as in the Telecommunications (Customer Service Guarantee) Standard 2000 (No. 2) (the Standard).

1. Offer of an alternative service

Under paragraph 8 (1) (a) of the Standard, a reasonable offer by a carriage service provider to supply a customer with an alternative service must:

(a)    provide the customer with the choice between an interim service and an alternative service to enable the customer to make an informed judgement about the relative merits of both service offerings; and

(b)    provide sufficient information about how the functionality and the terms and conditions of supply of the alternative service would be of benefit to the customer, relative to an interim service.

1. Meaning of sufficient information

Under paragraph 8 (1) (b) of the Standard, sufficient information supplied to a customer about the functionality of each service, and the terms and conditions of supply of each service, must include details of:

(a)    any enhanced call handling services that may be supplied with the service; and

(b)    charges payable by the customer; and

(c)    connection timeframes; and

(d)    the estimated period of supply of the service, taking into account the estimated time to repair or connect the service, and the maximum period allowed for the supply of an interim service.