Telecommunications (Emergency Call Service) Amendment Determination 2004 (No. 1) (Cth)

Telecommunications (Emergency Call Service) Amendment Determination 2004 (No. 1)

The AUSTRALIAN COMMUNICATIONS AUTHORITY makes this Determination under subsection 147 (1) of the Telecommunications (Consumer Protection and Service Standards) Act 1999.

Dated 10 March 2004

R HORTON
Chair

A HORSLEY
Deputy Chair

Australian Communications Authority

1. Name of Determination

This Determination is the Telecommunications (Emergency Call Service) Amendment Determination 2004 (No. 1).

1. Commencement

This Determination commences on the date of its notification in the Gazette.

1. Amendment of Telecommunications (Emergency Call Service) Determination 2002

Schedule 1 amends the Telecommunications (Emergency Call Service) Determination 2002.

Schedule 1          Amendments

(section 3)

[1]          After subsection 12 (2)

insert

(2A)If an end-user of an emergency call service who makes an emergency call using the emergency service number 000 or 112:

(a)asks the person receiving the call to connect the end-user to a state or territory emergency service; or

(b)indicates in another way that the end-user wishes to be connected to a state or territory emergency service; or

(c)gives information to the person receiving the call, and on the basis of that information the person receiving the call reasonably believes that the end-user should be connected to a state or territory emergency service;

the person receiving the call is taken to have complied with this section if the person connects the end-user to a pre-recorded voice announcement that tells the end-user how to contact a state or territory emergency service.

Note 1   An emergency call person can only connect an end-user to an emergency service organisation — see the definition of emergency call service in section 7 of the Telecommunications Act 1997 and the definition of emergency service organisation in subsection 147 (11) of the Act. The definition of emergency service organisation includes a police force or service, a fire service or an ambulance service but does not include a state or territory emergency service.

Note 2   A pre-recorded voice announcement for subsection (2A) should explain that a state or territory emergency service cannot be contacted through the emergency call service, and should tell the end-user how to contact a state or territory emergency service. If the State or Territory from which the call is made has adopted a single telephone number for that State or Territory’s state or territory emergency service, the announcement should include that number.

[2]          Dictionary, after definition of standard emergency telephone service

insert

state or territory emergency service means any of the following services:

(a)the ACT Emergency Service established under the Emergency Management Act 1999 of the Australian Capital Territory;

(b)the State Emergency Service of New South Wales established under the State Emergency Service Act 1989 of New South Wales;

(c)the part of the Northern Territory Fire and Rescue Service, established by the Fire and Emergency Act 1996 of the Northern Territory, that is not an emergency service organisation;

(d)if the State Counter-Disaster Organisation Act 1975 of Queensland is in force — the Queensland State Emergency Service continued in existence and established as the State Emergency Service under that Act;

(e)if Part 6 of the Disaster Management Act 2003 of Queensland is in force — the State Emergency Service established under that Part;

(f)the State Emergency Service continued in existence as State Emergency Service South Australia under the State Emergency Service Act 1987 of South Australia;

(g)the State Emergency Service established under the Emergency Services Act 1976 of Tasmania;

(h)the Victoria State Emergency Service established under the VictoriaState Emergency Service Act 1987 of Victoria;

(i)the part of the Fire and Emergency Services Authority of Western Australia, established by the Fire and Emergency Services Authority of Western Australia Act 1998 of Western Australia, that is not an emergency service organisation.