Privacy (Private Sector) Regulations 2001 (Cth)

Privacy (Private Sector) Regulations 2001

Statutory Rules No. 266, 2001 as amended

made under the

Privacy Act 1988

Compilation start date: 18 May 2013

Includes amendments up to:SLI No. 67, 2013

About this compilation

The compiled instrument

This is a compilation of the Privacy (Private Sector) Regulations 2001 as amended and in force on 18 May 2013. It includes any amendment affecting the compiled instrument to that date.

This compilation was prepared on 13 June 2013.

The notes at the end of this compilation (the endnotes) include information about amending Acts and instruments and the amendment history of each amended provision.

Uncommenced provisions and amendments

If a provision of the compiled instrument is affected by an uncommenced amendment, the text of the uncommenced amendment is set out in the endnotes.

Application, saving and transitional provisions for amendments

If the operation of an amendment is affected by an application, saving or transitional provision, the provision is identified in the endnotes.

Modifications

If a provision of the compiled instrument is affected by a textual modification that is in force, the text of the modifying provision is set out in the endnotes.

Provision ceasing to have effect

If a provision of the compiled instrument has expired or otherwise ceased to have effect in accordance with a provision of the instrument, details of the provision are set out in the endnotes.

       

Contents

Part 1Preliminary  1Name of Regulations

 These Regulations are the Privacy (Private Sector) Regulations 2001.

2Commencement

These Regulations commence on the commencement of Schedule 1 to the Privacy Amendment (Private Sector) Act 2000.

3Definition

 In these Regulations, unless the contrary intention appears:

Act means the Privacy Act 1988.

3AASmall business operators treated as organisations (Act s 6E)

1. (1)

   For subsection 6E(2) of the Act, a small business operator that operates a residential tenancy database is prescribed.

2. (2)

   For subsection 6E(2) of the Act, the following acts or practices of a small business operator of the kind mentioned in subregulation (1) are prescribed:

   1. (a)

      an act done, or a practice engaged in, in connection with collecting personal information for the purpose of establishing or maintaining a residential tenancy database;

   2. (b)

      an act done, or a practice engaged in, in connection with maintaining personal information on a residential tenancy database;

   3. (c)

      an act done, or a practice engaged in, in connection with using or disclosing personal information that is stored on a residential tenancy database.

3. (3)

   In this regulation:

residential tenancy database means a database:

1. (a)

   that stores personal information in relation to an individual’s occupation of residential premises as a tenant; and

2. (b)

   that can be accessed by a person other than the operator of the database or a person acting for the operator.

3AState authorities treated as organisations (Act s 6F)

For section 6F of the Act, the following authorities of New South Wales are prescribed:

1. (a)

   Australian Inland Energy Water Infrastructure;

2. (b)

   Country Energy;

3. (c)

   EnergyAustralia;

4. (d)

   Integral Energy Australia.

4Agencies to be treated as organisations (Act s 7A)

For subsection 7A(2) of the Act, the following agencies are prescribed:

1. (a)

   Australian Government Solicitor;

2. (b)

   Australian Industry Development Corporation.

Part 2Privacy Codes  5Procedures relating to complaints – prescribed standards (Act s 18BB)

 For subparagraph 18BB(3)(a)(i) of the Act, the prescribed standards are the standards set out in Schedule 1.

Note: Section 18BB of the Act deals with the approval by the Commissioner of privacy codes. Under subsection 18BB(3), a privacy code that sets out procedures for making and dealing with complaints may not be approved by the Commissioner unless the Commissioner is satisfied of the matters set out in that subsection, including, under subparagraph (a)(i), that the procedures meet the prescribed standards.

Part 3National Privacy Principles  6Definitions for Part 3

 In this Part:

agency means an agency, as defined in subsection 6(1) of the Act, and specified in Schedule 2, in relation to which the Minister is satisfied that the events mentioned in paragraphs 100(2)(a) and (b) of the Act have occurred.

AGEST means the Australian Government Employees Superannuation Trust (including a payroll contractor of that organisation).

AvSuper means AvSuper Pty Ltd (including a payroll contractor of AvSuper Pty Ltd).

Centrelink means the Commonwealth Services Delivery Agency that was established by the Commonwealth Services Delivery Agency Act 1997.

Note: The Agency was abolished on 1 July 2011 by the Human Services Legislation Amendment Act 2011.

centrelink program has the meaning given by section 40 of the Human Services (Centrelink) Act 1997.

Customer Reference Number means the number assigned to an individual by Centrelink, or by the Department of Human Services in relation to centrelink programs.

DVA File Number means the file number assigned to an individual by the Department of Veterans’ Affairs.

payroll contractor, of an organisation (the principal organisation), means an organisation that is responsible, under a contract, for processing, on behalf of the principal organisation, any payments received by, or on behalf of, the principal organisation from an agency, its agent or its contracted service provider for the benefit of an individual employed, or formerly employed, by the agency.

payroll number, assigned to an individual by an agency, means the identifier assigned to the individual by the agency, its agent or its contracted service provider for the purpose of providing salary and other employment benefits to the individual.

7Exceptions to National Privacy Principle 7.1

 For subclause 7.1A of the National Privacy Principles:

1. (a)

   AvSuper is a prescribed organisation; and

2. (b)

   the payroll number assigned to an individual by Airservices Australia or the Civil Aviation Safety Authority is a prescribed identifier; and

3. (c)

   the prescribed circumstance is that the payroll number is adopted by AvSuper to provide a superannuation service to the individual.

8Exceptions to National Privacy Principle 7.2

 For paragraph 7.2(c) of the National Privacy Principles:

1. (a)

   AGEST and AvSuper are each a prescribed organisation; and

2. (b)

   the payroll number assigned to an individual by an agency is a prescribed identifier; and

3. (c)

   the prescribed circumstance is that the payroll number is used or disclosed by AGEST or AvSuper to provide a superannuation service to the individual.

9Exceptions to National Privacy Principle 7.2 – Centrelink Confirmation eServices (Customer Confirmation)

Customer Reference Number

1. (1)

   For paragraph 7.2(c) of the National Privacy Principles:

   1. (a)

      an organisation mentioned in Part 1 of Schedule 3 is a prescribed organisation; and

   2. (b)

      a Customer Reference Number is a prescribed identifier; and

   3. (c)

      the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Part 1 of Schedule 3, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Customer Confirmation enquiry to determine whether the individual is entitled to receive a concession.

DVA File Number

1. (2)

   For paragraph 7.2(c) of the National Privacy Principles:

   1. (a)

      an organisation mentioned in Part 2 of Schedule 3 is a prescribed organisation; and

   2. (b)

      a DVA File Number is a prescribed identifier; and

   3. (c)

      the prescribed circumstance is that a DVA File Number is used or disclosed by a prescribed organisation mentioned in Part 2 of Schedule 3, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Customer Confirmation enquiry to determine whether the individual is entitled to receive a concession.

10Exceptions to National Privacy Principle 7.2 – Centrelink Confirmation eServices (Income Confirmation)

 For paragraph 7.2(c) of the National Privacy Principles:

1. (a)

   an organisation mentioned in Schedule 4 is a prescribed organisation; and

2. (b)

   a Customer Reference Number is a prescribed identifier; and

3. (c)

   the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Schedule 4, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making an Income Confirmation enquiry to determine whether the individual is entitled to receive a service or assistance.

11Exceptions to National Privacy Principle 7.2 – Centrelink Confirmation eServices (Superannuation Confirmation)

 For paragraph 7.2(c) of the National Privacy Principles:

1. (a)

   an organisation mentioned in Schedule 5 is a prescribed organisation; and

2. (b)

   a Customer Reference Number is a prescribed identifier; and

3. (c)

   the prescribed circumstance is that the Customer Reference Number is used or disclosed by a prescribed organisation mentioned in Schedule 5, with the consent of the individual concerned, to access Centrelink Confirmation eServices for the purpose of making a Superannuation Confirmation enquiry to assist in determining whether the individual is entitled to the early release of superannuation on the ground of financial hardship.

Part 4Privacy Advisory Committee  12Travelling allowance – within Australia

For section 88 of the Act, the travelling allowance payable to an appointed member is:

1. (a)

   the amount that would be payable to the member if clause 3.3 of the Remuneration Tribunal Determination 2004/03 applied; or

2. (b)

   the amount that would be payable to the member if clause 3.4 of the Remuneration Tribunal Determination 2004/03 applied, at the tier 2 rate.

Schedule 1—Privacy codesprescribed standards for procedures relating to complaints

(regulation 5)

Part 1General1.1Object

1. (1)

   This Schedule sets out the standards that must be met by complaint‑handling procedures that are set out in a privacy code.

2. (2)

   The standards apply to complaints that are made to an independent adjudicator who is appointed under the code.

1.2Definitions

 In this Schedule, unless the contrary intention appears:

complaint means a complaint that is made by an individual about an act or practice of an organisation that may be an interference with the privacy of the individual.

independent adjudicator means the person who is appointed under a privacy code as an independent person to whom a complaint may be made.

Note: The Australian Information Commissioner may be appointed as an independent adjudicator under a privacy code.

participating organisation, in relation to a privacy code, means an organisation that is bound by the code.

respondent organisation, in relation to a complaint, means the participating organisation against whom the complaint is made.

Part 2Accessibility2.1Overview

Principle

Complaint‑handling procedures must:

· be readily available to any individual about whom a participating organisation holds personal information;

· be promoted widely;

· be easy to use;

· be able to be used by complainants without any charge or fee.

Purpose

The purpose of this Part is to ensure that complaint‑handling procedures are accessible, on an equitable basis, to any individual about whom a participating organisation holds personal information.

2.2Procedures to be in writing

1. (1)

   The complaint‑handling procedures must be in writing.

2. (2)

   The procedures must be clearly expressed and must deal with the following matters:

   1. (a)

      how to make a complaint;

   2. (b)

      how a complaint will be dealt with;

   3. (c)

      the kind of complaints that can be dealt with under the procedures;

   4. (d)

      any restrictions on the kind of complaints that can be dealt with under the procedures.

2.3Awareness and promotion

1. (1)

   The existence of the complaint‑handling procedures must be promoted as widely as possible to the class or classes of individuals to whom it is relevant, using news media or any other appropriate means.

2. (2)

   The methods used for promoting the existence of the procedures must be appropriate for all individuals, and, in particular, must be sensitive to the needs of individuals with disabilities and disadvantaged individuals (for example, those who cannot read or write).

2.4Copies of procedures to be made available

1. (1)

   A copy of the complaint‑handling procedures must be readily available:

   1. (a)

      to a complainant, as soon as practicable after the complaint is made; and

   2. (b)

      to anyone else who asks for it.

2. (2)

   The procedures must ensure that a participating organisation is compelled to give a copy of the complaint‑handling procedures to an individual if:

   1. (a)

      the individual has complained to the organisation about an act or practice of the organisation that may be an interference with the privacy of the individual; and

   2. (b)

      any of the following occurs:

      1. (i)

         the complaint is dealt with in accordance with the organisation’s internal complaints mechanism (whether or not the individual is satisfied with the outcome);

      2. (ii)

         the organisation refuses to deal with the complaint;

      3. (iii)

         the organisation does not deal with the complaint in the time specified in the guidelines made under paragraph 18BF(1)(b) of the Act, or in accordance with the organisation’s internal complaints mechanism.

3. (3)

   If an organisation is required to give a copy of the complaint‑handling procedures to an individual under subclause (2), the organisation must give the copy to the individual, as the case requires:

   1. (a)

      when the individual’s complaint has been dealt with; or

   2. (b)

      when the decision to refuse to deal with the individual’s complaint is made; or

   3. (c)

      at the end of the time when the individual’s complaint should have been dealt with.

2.5Access to procedures

1. (1)

   The complaint‑handling procedures must be accessible to any individual about whom a participating organisation holds personal information, regardless of where the individual is located.

   Example: Access to the complaint‑handling procedures may be provided by a toll‑free telephone service or by sending a copy of the procedures to an individual.

2. (2)

   The procedures must ensure that appropriate facilities and assistance are provided for individuals with disabilities and disadvantaged individuals.

3. (3)

   The procedures must ensure that an individual may contact a participating organisation in relation to a possible complaint orally or in writing.

4. (4)

   The procedures must require a complaint to be made in writing.

   Note: Appropriately trained staff must, if necessary, assist a complainant to prepare a complaint in writing—see subclause 2.7(3) of this Schedule.

2.6Cost

 A complainant must not be charged a fee for making a complaint or having a complaint dealt with.

2.7Complaint‑handling staff

1. (1)

   A complaint must be handled by staff with the appropriate ability and training.

2. (2)

   The complaint‑handling staff must explain the following matters to a complainant as simply as possible:

   1. (a)

      how a complaint will be dealt with;

   2. (b)

      the matters that will be dealt with in relation to a complaint;

   3. (c)

      any restrictions on the matters that will be dealt with in relation to a complaint;

   4. (d)

      the expected time needed for each process to be carried out in dealing with the complaint.

3. (3)

   The complaint‑handling staff must assist a complainant to prepare a written complaint if the complainant needs such assistance.

2.8Methods for dealing with complaints

1. (1)

   The complaint‑handling procedures must be as simple as possible for complainants to understand and use.

2. (2)

   In particular, a complaint must be dealt with:

   1. (a)

      using appropriate methods and techniques (including conciliation, mediation and negotiation); and

   2. (b)

      with as little formality and technicality, and with as much expedition, as a proper consideration of the complaint permits.

2.9Presentation of complainant’s case

1. (1)

   The independent adjudicator must decide whether the complainant’s case in relation to the complaint is to be presented orally or in writing.

2. (2)

   The adjudicator must permit another person to support the complainant at any time while the complaint is being dealt with.

2.10Representation of complainant by legal practitioner

1. (1)

   The complainant, or the respondent organisation, may be represented by a legal practitioner only if:

   1. (a)

      the complainant or respondent organisation makes a request to the adjudicator to be legally represented; and

   2. (b)

      the adjudicator considers that special circumstances exist in relation to the complaint.

2. (2)

   If either party, being the complainant or the respondent organisation, is represented by a legal practitioner, the other party may also be represented by a legal practitioner.

3. (3)

   If:

   1. (a)

      the respondent organisation requests that it be represented by a legal practitioner; and

   2. (b)

      after that request, the complainant requests that he or she be represented by a legal practitioner; and

   3. (c)

      the adjudicator grants both requests;

the respondent organisation must pay the complainant’s legal costs.

Part 3Independence3.1Overview

Principle

The administration of, and process of making determinations under, the complaint‑handling procedures must be independent from all participating organisations.

Purpose

The purpose of this Part is to ensure that all processes carried out under the complaint‑handling procedures, and all determinations made under the procedures, are carried out or made in an objective and unbiased way and are seen to be carried out, or made, in an objective and unbiased way.

3.2Independent adjudicator

1. (1)

   A person who is appointed as an independent adjudicator under a privacy code must be appointed for a fixed term.

2. (2)

   An adjudicator for a privacy code must not be selected directly by any organisation that is bound by that code.

3. (3)

   An adjudicator must not be answerable to any participating organisation in relation to his or her determinations, except as otherwise provided by the standards set out in this Schedule.

4. (4)

   An adjudicator must not have any relationship with any participating organisation that could give rise to a perceived or actual conflict of interest in relation to the performance of the adjudicator’s functions.

3.3Complaint‑handling staff

1. (1)

   The complaint‑handling staff for a privacy code must not be selected directly by any organisation that is bound by that code.

2. (2)

   The complaint‑handling staff must not be answerable to any participating organisation in relation to the operation of the complaint‑handling procedures, except as otherwise provided by the standards set out in this Schedule.

3.4Overseeing entity

1. (1)

   The complaint‑handling procedures must ensure that the operation of the procedures is formally overseen by an overseeing entity consisting of as many members as are appropriate to provide a balance of representation of the interests of the following groups:

   1. (a)

      the class or classes of individuals to whom the procedures are relevant (the relevant individuals);

   2. (b)

      the relevant industry;

   3. (c)

      if appropriate, other relevant stakeholders.

2. (2)

   A person who is appointed as a member of the overseeing entity to represent the interests of the relevant individuals must be a person:

   1. (a)

      who is capable of reflecting the views and concerns of the relevant individuals; and

   2. (b)

      in whom the relevant individuals and any relevant organisations have confidence.

3. (3)

   The procedures must ensure that the overseeing entity has the following functions:

   1. (a)

      to appoint or dismiss an independent adjudicator under the relevant privacy code;

   2. (b)

      to make recommendations in relation to, and approve, the budget for the operation of the procedures.

3.5Funding

 The participating organisations must ensure that sufficient funding is made available to enable complaints to be dealt with under the complaint‑handling procedures in accordance with:

1. (a)

   the standards set out in this Schedule; and

2. (b)

   the Privacy Act 1988; and

3. (c)

   any guidelines made by the Commissioner under paragraph 18BF(1)(b) of that Act.

Part 4Fairness4.1Overview

Principle

Determinations made under complaint‑handling procedures must be fair, and must be seen to be fair, and therefore:

· investigations of complaints must be conducted with procedural fairness;

· determinations must be made on the basis of information before an independent adjudicator;

· determinations must be made on the basis of specific criteria.

Purpose

The purpose of this Part is to ensure that determinations made under complaint‑handling procedures are fair and are seen to be fair.

4.2Complainant to be informed of rights

 The complaint‑handling staff for a privacy code must inform a complainant of his or her rights under the code and the Privacy Act 1988 in relation to:

1. (a)

   a decision that is made by the complaint‑handling staff in dealing with the complaint; or

2. (b)

   a determination of an independent adjudicator.

Note: See section 18BI of the Act, which provides for review by the Commissioner of an independent adjudicator’s determination, and section 55A of the Act, which provides for a proceeding to be commenced in the Federal Court or the Federal Circuit Court for an order to enforce a determination.

4.3Investigation to be conducted with procedural fairness

1. (1)

   An investigation of a complaint must be conducted with procedural fairness.

2. (2)

   In particular, each party to the complaint, being the complainant and the respondent organisation, must:

   1. (a)

      be given sufficient information about the case being presented by the other party; and

   2. (b)

      be given a reasonable opportunity to be heard and to respond to anything raised by the other party.

4.4Power of adjudicator to obtain information or documents

1. (1)

   If an independent adjudicator has reason to believe that a complainant has information or a document relevant to an investigation of a complaint:

   1. (a)

      the adjudicator may give the complainant a written notice requesting the complainant to give the information or document to the adjudicator; and

   2. (b)

      the complainant may, but must not be compelled to, give the information or document to the adjudicator.

2. (2)

   If an independent adjudicator has reason to believe that a participating organisation has information or a document relevant to an investigation of a complaint:

   1. (a)

      the adjudicator may give the organisation a written notice requesting the organisation to give the information or document to the adjudicator; and

   2. (b)

      subject to subclauses (3) and (4), the organisation must give the information or document to the adjudicator.

3. (3)

   A participating organisation is not required to give information, or a document, that contains identifying material about a third party to the adjudicator unless the third party has given permission for the information or document to be given to the adjudicator (whether in full or with the identifying material deleted or otherwise removed).

4. (4)

   A participating organisation is not required to give information or a document to the adjudicator if the organisation is prohibited under a law of the Commonwealth, or of a State or Territory, from disclosing the information or the contents of the document.

5. (5)

   If a participating organisation gives information, or a document, that contains identifying material about a third party to the adjudicator, the information or document may, at the discretion of the adjudicator, be given to the complainant with the identifying material deleted or otherwise removed.

6. (6)

   In this clause:

third party, in relation to a complaint, means a person, other than the complainant or the respondent organisation to the complaint, to whom the respondent organisation owes a duty of confidentiality or privacy.

4.5Determinations of independent adjudicator

1. (1)

   A determination made by an independent adjudicator in relation to a complaint must be fair and reasonable, having regard to the following:

   1. (a)

      good industry practice;

   2. (b)

      any relevant industry code of practice;

   3. (c)

      the privacy code under which the adjudicator was appointed;

   4. (d)

      any previous determinations made in relation to similar complaints;

   5. (e)

      any relevant law.

   Note: The determinations, findings, declarations, orders and directions that the adjudicator may make under the relevant privacy code after investigating a complaint are the same as those that the Commissioner may make under section 52 of the Act after investigating a complaint under the Act—see paragraph 18BB(3)(d) of the Act.

2. (2)

   As soon as practicable after making a determination in relation to a complaint, an independent adjudicator must inform the complainant and the respondent organisation of the determination and the reasons for the determination.

4.6Confidentiality

1. (1)

   Any information or document that is provided to an independent adjudicator for the purpose of investigating a complaint must be kept confidential, unless the information or document is required to be disclosed under a law of the Commonwealth, or of a State or Territory, or under any other standard set out in this Schedule.

2. (2)

   The procedures must ensure that the complainant and the respondent organisation undertake not to disclose any information that is gained in the course of having a complaint dealt with (for example, during any mediation, conciliation or negotiation), unless the information is required to be disclosed under a law of the Commonwealth, or of a State or Territory.

Part 5Accountability5.1Overview

Principle

The operation of complaint‑handling procedures must be publicly accountable. Reports of determinations and information about complaints must be published and made available.

Purpose

The purpose of this Part is to ensure that:

· the public have confidence in the operation of the complaint‑handling procedures;

· provision is made for the assessment and improvement of the operation of the procedures and the performance of participating organisations in relation to the collection of personal information.

5.2Reports of determinations

1. (1)

   Written reports of determinations by an independent adjudicator must:

   1. (a)

      be given, on a regular basis, to each organisation that is bound by the relevant privacy code; and

   2. (b)

      be made available to any other interested person or body.

2. (2)

   A report must give an account of any determination that the adjudicator considers it appropriate to report on for the purpose of educating participating organisations and individuals, and demonstrating consistency and fairness in determining complaints.

3. (3)

   A report may include a concise summary of a determination and the reasons for the determination, but need not include all the evidence and arguments presented in relation to the complaint.

4. (4)

   A report must not:

   1. (a)

      name any complainant or respondent organisation; or

   2. (b)

      include any other personal information about a complainant or any other individual involved in the investigation of a complaint.

Part 6Efficiency6.1Overview

Principle

Complaint‑handling procedures must operate efficiently, and therefore:

· complaints must be dealt with using an appropriate process and forum;

· complaints must be dealt with in a timely way;

· the progress of complaints must be tracked.

Purpose

The purpose of this Part is to ensure that:

· individuals and participating organisations that use the complaint‑handling procedures have confidence in their operation;

· the operation of the procedures provides value for its funding.

6.2Kind of complaints that can be dealt with

1. (1)

   The complaint‑handling procedures must provide that a complaint must not be dealt with under the procedures unless:

   1. (a)

      the complaint is of a kind that can be dealt with under the procedures; and

   2. (b)

      the complaint has not been, or is not being, dealt with by the Commissioner or in another dispute resolution forum; and

   3. (c)

      the complainant has complained to the respondent organisation about the matter to which the complaint relates; and

   4. (d)

      either:

      1. (i)

         the complainant and the respondent organisation have attempted to settle the matter in accordance with the organisation’s internal complaints mechanism; or

      2. (ii)

         the organisation has refused to deal with the matter, or has not dealt with the matter within the time specified in the guidelines made under paragraph 18BF(1)(b) of the Act, in accordance with its internal complaints mechanism.

2. (2)

   The procedures must:

   1. (a)

      provide that a complaint must not be dealt with under the procedures if an independent adjudicator considers that it would be more appropriate, having regard to the matter to which the complaint relates, for the complaint to be dealt with by the Commissioner or in another dispute resolution forum; and

   2. (b)

      provide a mechanism or procedure that must be used to refer such a complaint to an appropriate person for it to be dealt with.

3. (3)

   The procedures must:

   1. (a)

      provide that participating organisations must be informed of any systemic problems in relation to the relevant industry that become apparent from complaints; and

   2. (b)

      provide a mechanism or procedure that must be used to inform organisations of any such systemic problems.

4. (4)

   The procedures must provide that a complaint must not be dealt with under the procedures if an independent adjudicator considers that the complaint is vexatious or frivolous.

6.3Time in which complaints must be dealt with

1. (1)

   The complaint‑handling procedures must specify reasonable time limits for each process that is required to be carried out in dealing with a complaint, so as to facilitate a resolution of the matter to which the complaint relates as quickly as practicable, but without compromising the quality of any decision or determination made in relation to the complaint.

2. (2)

   The procedures must provide a mechanism to ensure that, as far as practicable, the time limits are complied with.

6.4Progress of complaints

1. (1)

   The complaint‑handling procedures must ensure that a system is established and used for the purpose of tracking the progress of complaints.

2. (2)

   The complaint‑handling staff must inform the complainant and the respondent organisation, in relation to a complaint, about the progress of the complaint.

Part 7Effectiveness7.1Overview

Principle

Complaint‑handling procedures must operate effectively, and therefore:

· the scope of the matters that can be dealt with under the procedures must be appropriate;

· the operation of the procedures must be regularly reviewed by an independent person.

Purpose

The purpose of this Part is to ensure that:

· individuals and participating organisations that use the complaint‑handling procedures have confidence in their operation;

· the procedures operate as intended.

7.2Scope of complaint‑handling procedures

1. (1)

   The complaint‑handling procedures must set out clearly:

   1. (a)

      the scope of the matters that can be dealt with under the procedures; and

   2. (b)

      the powers and functions of the independent adjudicator.

2. (2)

   The scope of the matters that can be dealt with under the procedures must be broad enough to ensure that as many complaints as possible in relation to the relevant industry can be dealt with under the procedures.

7.3Internal complaints mechanism

1. (1)

   The complaint‑handling procedures must ensure that each organisation that is bound by the relevant privacy code establishes an internal complaints mechanism for the purpose of dealing with complaints.

   Note: Information in relation to the establishment of an internal complaints mechanism is set out in the standard made by Standards Australia entitled Standard on Complaints Handling AS 4269‑1995.

2. (2)

   The procedures must ensure that an independent adjudicator and the complaint‑handling staff for a privacy code have the capacity to give information and advice to a participating organisation about the operation of its internal complaints mechanism.

7.4Compliance with complaint‑handling procedures

 The complaint‑handling procedures must ensure that appropriate mechanisms are established for the purpose of encouraging participating organisations to comply with the procedures.

Example: A participating organisation may be encouraged to comply with complaint‑handling procedures if it has undertaken in writing to do so, or if it will be named in an annual report, or other document, for failing to do so.

7.5Independent review of complaint‑handling procedures

1. (1)

   The complaint‑handling procedures must provide for the operation of the procedures to be reviewed by an independent person within 3 years after the establishment of the procedures and regularly after that time.

2. (2)

   The person conducting a review must do so in consultation with relevant stakeholders.

3. (3)

   The person conducting a review must consider the following matters in relation to the procedures:

   1. (a)

      whether the standards set out in this Schedule have been complied with in dealing with complaints;

   2. (b)

      whether the scope of the matters that can be dealt with is appropriate;

   3. (c)

      whether complainants and participating organisations are satisfied with the operation of the procedures;

   4. (d)

      whether the methods and techniques used for dealing with complaints are just and reasonable;

   5. (e)

      whether individuals are able to access the procedures on an equitable basis.

4. (4)

   The person conducting a review must make the results and findings of the review available to relevant stakeholders.

Schedule 2Agencies

(regulation 6)

  

1. 1.

   Aboriginal and Torres Strait Islander Commission

2. 2.

   Aboriginal and Torres Strait Islander Services

3. 3.

   Aboriginal Hostels Ltd

4. 4.

   Administrative Appeals Tribunal

5. 5.

   Airservices Australia

6. 6.

   Anindilyakwa Land Council

7. 7.

   Attorney‑General’s Department

8. 8.

   Australia Council

9. 9.

   Australia‑Japan Foundation

10. 10.

    Australian Accounting Standards Board

11. 11.

    Australian Agency for International Development

12. 12.

    Australian Broadcasting Authority

13. 13.

    Australian Broadcasting Corporation

14. 14.

    Australian Bureau of Statistics

15. 15.

    Australian Centre for International Agricultural Research

16. 16.

    Australian Communications Authority

17. 17.

    Australian Competition and Consumer Commission

18. 18.

    Australian Crime Commission

19. 19.

    Australian Customs Service

20. 20.

    Australian Electoral Commission

21. 21.

    Australian Federal Police

22. 22.

    Australian Film Commission

23. 23.

    Australian Film Television and Radio School

24. 24.

    Australian Fisheries Management Authority

25. 25.

    Australian Government Solicitor

26. 26.

    Australian Greenhouse Office

27. 27.

    Australian Hearing

28. 28.

    Australian Heritage Commission

29. 29.

    Australian Industrial Registry

30. 30.

    Australian Industrial Relations Commission

31. 31.

    Australian Industry Development Corporation

32. 32.

    Australian Institute of Aboriginal and Torres Strait Islander Studies

33. 33.

    Australian Institute of Criminology

34. 34.

    Australian Institute of Family Studies

35. 35.

    Australian Institute of Health and Welfare

36. 36.

    Australian Institute of Marine Science

37. 37.

    Australian Law Reform Commission

38. 38.

    Australian Maritime College

39. 39.

    Australian Maritime Safety Authority

40. 40.

    Australian Military Forces Relief Trust Fund

41. 41.

    Australian National Audit Office

42. 42.

    Australian National Maritime Museum

43. 43.

    Australian National Training Authority

44. 44.

    Australian National University

45. 45.

    Australian Nuclear Science and Technology Organisation

46. 46.

    Australian Pesticides and Veterinary Medicines Authority

47. 47.

    Australian Postal Corporation

48. 49.

    Australian Prudential Regulation Authority

49. 50.

    Australian Public Service Commission

50. 51.

    Australian Radiation Protection and Nuclear Safety Agency

51. 52.

    Australian Reinsurance Pool Corporation

52. 53.

    Australian Research Council

53. 54.

    Australian Secret Intelligence Service

54. 55.

    Australian Securities and Investments Commission

55. 56.

    Australian Security Intelligence Organisation

56. 57.

    Australian Sports Commission

57. 58.

    Australian Sports Drug Agency

58. 59.

    Australian Taxation Office

59. 60.

    Australian Tourist Commission

60. 61.

    Australian Trade Commission

61. 62.

    Australian Transaction Reports and Analysis Centre

62. 63.

    Australian War Memorial

63. 64.

    Australian Wine and Brandy Corporation

64. 65.

    Biotechnology Australia

65. 66.

    Bureau of Meteorology

66. 67.

    Central Land Council

67. 70.

    Civil Aviation Safety Authority

68. 71.

    Classification Board

69. 72.

    Classification Review Board

70. 73.

    Comcare

71. 74.

    Commonwealth Grants Commission

72. 75.

    Commonwealth Ombudsman Office

73. 76.

    Commonwealth Scientific and Industrial Research Organisation

74. 77.

    ComSuper

75. 78.

    Corporations and Markets Advisory Committee

76. 79.

    Cotton Research and Development Corporation

77. 80.

    Criminology Research Council

78. 81.

    CrimTrac Agency

79. 82.

    CRS Australia

80. 83.

    Commonwealth Superannuation Scheme Board

81. 84.

    Dairy Adjustment Authority

82. 85.

    Defence Force Retirement and Death Benefits Authority

83. 86.

    Defence Housing Authority

84. 87.

    Department of Agriculture, Fisheries and Forestry

85. 88.

    Department of Communications, Information Technology and the Arts

86. 89.

    Department of Defence

87. 90.

    Department of Education, Science and Training

88. 91.

    Department of Employment and Workplace Relations

89. 92.

    Department of Environment and Heritage

90. 93.

    Department of Family and Community Services

91. 94.

    Department of Finance and Administration

92. 95.

    Department of Foreign Affairs and Trade

93. 96.

    Department of Health and Ageing

94. 96A.

    Department of Human Services

95. 97.

    Department of Immigration and Multicultural and Indigenous Affairs

96. 98.

    Department of Industry, Tourism and Resources

97. 99.

    Department of the House of Representatives

98. 100.

    Department of the Parliamentary Library

99. 101.

    Department of the Parliamentary Reporting Staff

100. 102.

     Department of the Prime Minister and Cabinet

101. 103.

     Department of the Senate

102. 104.

     Department of the Treasury

103. 105.

     Department of Transport and Regional Services

104. 106.

     Department of Veterans’ Affairs

105. 107.

     Equal Opportunity for Women in the Workplace Agency

106. 108.

     Export Finance and Insurance Corporation

107. 109.

     Family Court of Australia

108. 110.

     Federal Court of Australia

109. 111.

     Federal Circuit Court

110. 112.

     Fisheries Research and Development Corporation

111. 113.

     Food Standards Australia New Zealand

112. 114.

     Forest and Wood Products Research and Development Corporation

113. 115.

     Frontline Defence Services

114. 116.

     Geoscience Australia

115. 117.

     Grains Research and Development Corporation

116. 118.

     Grape and Wine Research and Development Corporation

117. 119.

     Great Barrier Reef Marine Park Authority

118. 121.

     High Court Of Australia

119. 122.

     Australian Human Rights Commission

120. 123.

     Indigenous Business Australia

121. 124.

     Indigenous Land Corporation

122. 125.

     Insolvency and Trustee Service Australia (ITSA)

123. 126.

     Inspector General of Taxation

124. 127.

     IP Australia

125. 128.

     Joint House Department

126. 130.

     Migration Review Tribunal

127. 131.

     National Archives of Australia

128. 132.

     National Blood Authority

129. 133.

     National Capital Authority

130. 134.

     National Competition Council

131. 135.

     National Gallery of Australia

132. 136.

     National Library of Australia

133. 137.

     National Museum of Australia

134. 138.

     National Native Title Tribunal

135. 139.

     National Occupational Health and Safety Commission

136. 140.

     National Oceans Office

137. 141.

     National Office for the Information Economy

138. 142.

     National Road Transport Commission

139. 143.

     National Standards Commission

140. 144.

     Northern Land Council

141. 146.

     Office of National Assessments

142. 147.

     Office of Parliamentary Counsel

143. 148.

     Office of the Director of Public Prosecutions

144. 149.

     Office of the Federal Privacy Commissioner

145. 150.

     Office of the Inspector‑General of Intelligence and Security

146. 151.

     Office of the Official Secretary of the Governor‑General

147. 152.

     Office of the Renewable Energy Regulator

148. 153.

     Private Health Insurance Administration Council

149. 154.

     Private Health Insurance Ombudsman

150. 155.

     Productivity Commission

151. 156.

     Professional Services Review Scheme

152. 157.

     Public Sector Superannuation Scheme Board

153. 158.

     Quarantine and Exports Advisory Council

154. 159.

     Refugee Review Tribunal

155. 160.

     Repatriation Commission

156. 161.

     Reserve Bank of Australia

157. 162.

     Royal Australian Air Force Veterans’ Residences Trust Fund

158. 163.

     Royal Australian Air Force Welfare Trust Fund

159. 164.

     Royal Australian Navy Relief Trust Fund

160. 165.

     Rural Industries Research and Development Corporation

161. 166.

     Seafarers Safety, Rehabilitation and Compensation Authority

162. 167.

     Social Security Appeals Tribunal

163. 168.

     Special Broadcasting Service Corporation

164. 169.

     Stevedoring Industry Finance Committee

165. 170.

     Sugar Research and Development Corporation

166. 171.

     Sydney Harbour Federation Trust

167. 172.

     The Director of National Parks

168. 173.

     Tiwi Land Council

169. 174.

     Tobacco Research and Development Corporation

170. 175.

     Veterans’ Review Board

171. 176.

     Wheat Export Authority

Schedule 3Centrelink Customer eServices (Customer Confirmation): prescribed organisations

Note: See regulation 9.

Part 1Organisations that may use or disclose Customer Reference Numbers  

Centrelink Customer eServices (Customer Confirmation)
Item	Prescribed organisation that may use or disclose Customer Reference Number
1	Actew Corporation Limited, ABN 86 069 381 960
2	Actew Retail Ltd & AGL ACT Retail Investments Pty Ltd, ABN 46 221 314 841
3	Aurora Energy Pty Ltd, ABN 85 082 464 622
4	Ausgrid, ABN 67 505 337 385
5	Australian Catholic University Limited, ABN 15 050 192 660
6	Australian Power and Gas Pty Limited, ABN 26 118 609 813
7	Blind Citizens Australia, ABN 90 006 985 226
8	Brightwater Care Group (Inc), ABN 23 445 460 050
9	Bunbury Cathedral Grammar School Inc, ABN 36 007 093 540

10	Catholic Schools Office — Newcastle, ABN 79 469 343 054
11	Central Area Region Training Scheme (Inc), ABN 18 046 791 543
12	Central SEQ Distributor‑Retailer Authority, ABN 86 673 835 011
13	City West Water Corporation, ABN 70 066 902 467
14	Click Energy Pty Ltd, ABN 41 116 567 492
15	Djerriwarrh Employment & Education Services Inc., ABN 57 816 895 087
16	Dodo Power & Gas Pty Ltd, ABN 15 123 155 840
17	Early Childhood Management Services Inc, ABN 13 012 989 761
18	East Gippsland Region Water Corporation, ABN 40 096 764 586
19	Endeavour Energy, ABN 59 253 130 878
20	EnergyAustralia Pty Ltd, ABN 99 086 014 968
21	ERM Power Retail Pty Ltd, ABN 87 126 175 460
22	Essential Energy, ABN 37 428 185 226
23	Foundation Housing Ltd, ABN 78 115 629 662
24	Great Southern Rail Limited, ABN 59 079 476 949
25	Hearing Retail Group Pty Limited, ABN 93 113 235 779
26	HGT Australia Limited, ABN 25 001 868 542
27	IPower 2 Pty Limited & IPower Pty Limited, ABN 67 269 241 237
28	Kingston Capital Limited, ABN 35 093 837 640
29	Kununurra Waringarri Aboriginal Corporation, ABN 62 195 764 089
30	Lady Gowrie Tasmania Incorporated, ABN 34 730 372 717
31	Lumo Energy Australia Pty Ltd, ABN 69 100 528 327
32	Mater Dei College, ABN 32 341 893 835
33	Medibank Health Solutions Telehealth Pty Limited, ABN 40 069 396 792
34	Metro Tasmania Pty Ltd, ABN 30 081 467 281
35	Momentum Energy Pty Limited, ABN 42 100 569 159
36	Option One Pty Ltd, ABN 90 110 370 726
37	Origin Energy Electricity Limited, ABN 33 071 052 287
38	Origin Energy Retail Limited, ABN 22 078 868 425
39	Origin Energy (Vic) Pty Limited, ABN 11 086 013 283
40	Palmerston Association Inc, ABN 38 789 840 948
41	Plan B Wealth Management Ltd, ABN 42 052 834 634
42	Powerdirect Pty Ltd, ABN 28 067 609 803
43	RACV Road Service Pty Ltd, ABN 67 077 207 268
44	Red Energy Pty. Limited, ABN 60 107 479 372
45	Ruah Community Services, ABN 98 065 827 787
46	Share & Care Community Services Group Incorporated, ABN 37 835 103 986
47	Society of St Vincent de Paul WA Inc, ABN 18 332 550 061
48	Sonic Innovations Pty Ltd, ABN 86 007 608 460
49	South Eastern Sydney and Illawarra Area Health Service, ABN 78 390 886 131
50	South East Water Corporation, ABN 89 066 902 547
51	Southern Cross Care (WA) Inc, ABN 55 046 572 944
52	Starlight Children’s Foundation Australia, ABN 80 931 522 157
53	St John’s Regional College, ABN 29 766 938 476
54	Sun Retail Pty Ltd, ABN 97 078 848 549
55	Sydney South West Area Health Service, ABN 55 338 004 696
56	Tasmanian Water and Sewerage Corporation (Northern Region) Pty Limited, ABN 13 133 655 062
57	Tasmanian Water and Sewerage Corporation (North‑Western Region) Pty Limited, ABN 90 133 655 008
58	Tasmanian Water and Sewerage Corporation (Southern Region) Pty Ltd, ABN 65 133 654 976
59	Telstra Corporation Limited, ABN 33 051 775 556
60	The Trustee for the Salvation Army (WA) Property Trust, ABN 25 878 329 270
61	Try Australia Children’s Services, ABN 17 157 351 722
62	UnitingCare West, ABN 75 467 729 203
63	Uniting Church in Australia Frontier Services, ABN 77 231 384 646
64	Workventures Ltd., ABN 74 002 721 217
65	Yarra Valley Water Corporation, ABN 93 066 902 501
66	Yura Yungi Aboriginal Medical Service, ABN 77 043 932 146

Part 2Organisations that may use or disclose DVA File Numbers  

Centrelink Customer eServices (Customer Confirmation)
Item	Prescribed organisation that may use or disclose DVA File Numbers
1	Aurora Energy Pty Ltd, ABN 85 082 464 622
2	Blind Citizens Australia, ABN 90 006 985 226
3	City West Water Corporation, ABN 70 066 902 467
4	East Gippsland Region Water Corporation, ABN 40 096 764 586
5	Essential Energy, ABN 37 428 185 226
6	Great Southern Rail Limited, ABN 59 079 476 949
7	IPower 2 Pty Limited & IPower Pty Limited, ABN 67 269 241 237
8	Momentum Energy Pty Limited, ABN 42 100 569 159
9	Origin Energy Electricity Limited, ABN 33 071 052 287
10	Origin Energy Retail Limited, ABN 22 078 868 425
11	Origin Energy (Vic) Pty Limited, ABN 11 086 013 283
12	Red Energy Pty. Limited, ABN 60 107 479 372
13	South East Water Corporation, ABN 89 066 902 547
14	Sun Retail Pty Ltd, ABN 97 078 848 549
15	Telstra Corporation Limited, ABN 33 051 775 556
16	Yarra Valley Water Corporation, ABN 93 066 902 501

Schedule 4Centrelink Confirmation eServices (Income Confirmation): prescribed organisations

Note: See regulation 10.

    

Centrelink Confirmation eServices (Income Confirmation)
Item	Prescribed organisation
1	4Walls Ltd, ABN 28 123 318 767
2	Aboriginal Family Support Services Inc, ABN 82 853 278 164
3	Aboriginal Housing Victoria, ABN 38 006 210 546
4	Aboriginal Legal Rights Movement Inc, ABN 32 942 723 464
5	Access Community Housing Company Ltd, ABN 89 123 037 070
6	Access Housing Association Inc, ABN 16 950 706 234
7	Affordable Community Housing Limited, ABN 16 127 713 731
8	Agencies for South West Accommodation Inc, ABN 29 138 143 911
9	Anglican Community Care Incorporated, ABN 53 440 436 445
10	Anglicare — Central Queensland Limited, ABN 76 088 159 335
11	Anglicare North Queensland Limited, ABN 86 094 640 552
12	Anglicare SA Incorporated, ABN 69 187 578 153
13	Anglicare Tasmania Inc, ABN 90 979 742 836
14	Anglicare Victoria, ABN 97 397 067 466
15	Anglicare WA, ABN 32 797 454 970
16	Anglicare Youth and Family Services, ABN 59 434 950 963
17	Arafemi Victoria Inc, ABN 21 094 487 229
18	Argyle Community Housing Association Inc, ABN 23 018 325 659
19	Australian Catholic University Limited, ABN 15 050 192 660
20	Australian Community Support Organisation Inc, ABN 43 037 816 628
21	Bailey, David Stuart John, ABN 85 007 802 251
22	Ballarat Community Health, ABN 98 227 492 950
23	Baptist Care Inc, ABN 17 138 445 819
24	Baptist Care (SA) Incorporated, ABN 81 257 754 846
25	Baptist Community Services — NSW & ACT, ABN 90 000 049 525
26	Baptist Community Services (SA) Inc, ABN 18 410 025 243
27	Bedford Group Incorporated, ABN 27 553 554 594
28	Berry Street Victoria Incorporated, ABN 24 719 196 762
29	Bethanie Housing Ltd, ABN 35 129 681 376
30	Bethany Community Support Inc, ABN 38 633 820 168
31	BJ & KA Paget and Associates Pty. Ltd., ABN 65 011 073 902
32	Boroondara Aged Services Society, ABN 66 004 574 547
33	Bric Housing, ABN 60 128 191 882
34	Bridge Housing Limited, ABN 55 760 055 094
35	Brightwater Care Group (Inc), ABN 23 445 460 050
36	Brisbane Housing Company Limited, ABN 75 101 263 834
37	Brotherhood of St Laurence, ABN 24 603 467 024
38	Bundaberg Housing Services Inc, ABN 48 460 615 148
39	Cape York Partnerships for Welfare Reform Pty Ltd, ABN 72 070 475 311
40	CatholicCare Archdiocese of Melbourne, ABN 42 795 179 778
41	Catholic Diocese of Port Pirie Inc, ABN 59 649 630 183
42	Catholic Family Services, ABN 21 578 907 988
43	Centacare Catholic Diocese of Ballarat Inc, ABN 51 857 084 361
44	Centacare Tasmania, ABN 79 984 899 862
45	Central Queensland University, ABN 39 181 103 288
46	Centrecare Inc, ABN 98 651 609 161
47	Centric Wealth Advisers Ltd, ABN 88 090 684 521
48	Child & Family Services Ballarat Inc, ABN 83 786 843 940
49	Churches of Christ Qld Churches of Christ Care Executive Directors Office, ABN 22 304 038 262
50	Coast2Bay Housing Group Ltd, ABN 32 127 308 856
51	Coast to Country Housing Company, ABN 62 146 455 398
52	Colony 47 Inc, ABN 50 935 329 686
53	Common Equity Housing Limited, ABN 97 006 546 658
54	Commonwealth Financial Planning Limited, ABN 65 003 900 169
55	Community Connections (Victoria) Limited., ABN 23 083 100 118
56	Community Housing Canberra Ltd, ABN 46 081 354 752
57	Community Housing Mid North Coast Inc, ABN 40 773 081 960
58	Community Programs Incorporated, ABN 90 346 683 679
59	Connections UnitingCare, ABN 90 676 577 035
60	CUA Financial Planning Pty Ltd, ABN 60 010 003 853
61	Dandenong & District Aboriginal Co Operative Ltd, ABN 34 256 073 685
62	Djerriwarrh Employment & Education Services Inc., ABN 57 816 895 087
63	Dominic College, ABN 46 218 331 249
64	EACH, ABN 46 197 549 317
65	Eastern Suburbs Rental Housing Association Ltd, ABN 86 002 744 836
66	Edith Cowan University, ABN 54 361 485 361
67	ERM Power Retail Pty Ltd, ABN 87 126 175 460
68	Financial Foundations Australia Pty. Ltd., ABN 56 006 829 116
69	Foundation Housing Ltd, ABN 78 115 629 662
70	FSG Australia, ABN 73 112 839 184
71	Fusion Australia Ltd, ABN 26 001 273 105
72	Garrigal Housing Association Limited, ABN 50 002 732 023
73	Geelong Ethnic Communities Council Inc, ABN 29 252 806 279
74	Gippsland & East Gippsland Aboriginal Co‑operative Ltd, ABN 56 690 276 207
75	Gippsland Lakes Community Health, ABN 39 041 514 660
76	Gisborne and District Community Health and Hospital Board Inc., ABN 18 087 702 537
77	Goldsborough Financial Services Pty Ltd, ABN 89 064 640 142
78	Good Shepherd Youth & Family Service, ABN 61 354 551 576
79	Goulburn Valley Family Care Inc, ABN 99 572 820 584
80	Hanover Welfare Services, ABN 89 742 307 083
81	Harrison Community Services, ABN 61 737 393 012
82	HealthShare(NSW), ABN 65 697 563 521
83	Hills Community Support Group, ABN 84 378 990 136
84	HomeGround Services, ABN 92 102 547 393
85	Horizon Housing Company Ltd, ABN 57 061 035 050
86	Housing Choices Australia Limited, ABN 23 385 731 870
87	Housing Plus, ABN 83 147 459 461
88	Hume Community Housing Association Co Ltd, ABN 66 647 041 988
89	Hutt Street Centre, ABN 75 055 179 354
90	Indigenous Business Australia, ABN 25 192 932 833
91	Inner Northern Community Housing Brisbane Association Inc, ABN 76 004 196 068
92	Intework Inc, ABN 79 872 326 186
93	Jesuit Social Services Limited, ABN 72 005 269 554
94	Junction Support Services Inc, ABN 67 446 414 611
95	Keystart Loans Ltd, ABN 27 009 427 034
96	Kildonan Uniting Care, ABN 11 805 856 055
97	Kingston Capital Limited, ABN 35 093 837 640
98	Kununurra Waringarri Aboriginal Corporation, ABN 62 195 764 089
99	Latrobe Regional Hospital, ABN 18 128 843 652
100	Launceston City Mission Inc, ABN 77 205 956 084
101	Life Without Barriers, ABN 15 101 252 171
102	Link Housing Ltd, ABN 62 003 084 928
103	Loddon Mallee Housing Services Limited, ABN 28 081 883 623
104	Lumen Christi College, ABN 27 976 824 064
105	Lutheran Church of Australia Queensland District (Lutheran Community Care), ABN 48 471 699 609
106	Lutheran Community Care, ABN 26 735 070 692
107	Lutheran Community Housing Support Unit Inc, ABN 48 933 624 228
108	Mackillop Family Services Limited, ABN 79 078 299 288
109	Magnitude Group Pty Ltd, ABN 54 086 266 202
110	Marrickville Community Training Centre Inc, ABN 26 046 112 702
111	Melbourne Anglican Trust Corporation, ABN 82 862 724 352
112	Melbourne Citymission, ABN 56 161 846 149
113	Mental Illness Fellowship Victoria, ABN 93 093 357 165
114	Mercy Public Hospitals Inc., ABN 74 762 230 429
115	Metropolitan Association Towards Community Housing Inc, ABN 98 061 424 336
116	Micah Projects Inc, ABN 76 409 721 192
117	Migrant Resource Centre of SA Inc, ABN 42 131 904 410
118	Mildura Aboriginal Corporation Incorporated, ABN 54 334 685 198
119	Mission Australia, ABN 15 000 002 522
120	Mission Australia Housing Limited, ABN 13 003 683 261
121	Moira Inc, ABN 22 729 829 472
122	Moir, Lars Ian, ABN 21 674 752 832
123	Monashlink Community Health Service Limited, ABN 72 071 671 178
124	Multicultural Development Association Inc, ABN 41 372 481 576
125	Multilink Community Services Inc, ABN 21 728 003 819
126	Murdi Paaki Regional Housing Corporation Limited, ABN 42 463 324 744
127	Nadrasca Ltd, ABN 90 125 235 047
128	National Australia Bank Limited, ABN 12 004 044 937
129	Njernda Aboriginal Corporation, ABN 17 334 858 388
130	Ngaanyatjarra Pitjantjatjara Yankunytjatjara Women’s Council (Aboriginal Corporation), ABN 77 902 127 562
131	Odyssey House; Victoria, ABN 11 005 583 960
132	Offenders Aid and Rehabilitation Services of SA Inc, ABN 28 020 001 923
133	Outcare Inc, ABN 16 838 467 261
134	Ozcare, ABN 58 072 422 925
135	Ozplan Financial Services Pty Ltd, ABN 35 005 391 202
136	Pacific Link Housing Limited, ABN 82 074 394 648
137	Pajoda Investments Pty Ltd, ABN 33 127 407 238
138	Palmerston Association Inc, ABN 38 789 840 948
139	Plan B Wealth Management Ltd, ABN 42 052 834 634
140	Plenty Valley Community Health Ltd, ABN 48 243 677 427
141	Port Phillip Housing Association Limited, ABN 13 116 093 004
142	Prahran Mission, ABN 77 812 307 472
143	Prescott Securities Ltd, ABN 12 096 919 603
144	Quadrant First Pty Ltd, ABN 78 102 167 877
145	Quantum Support Services Inc, ABN 18 274 439 046
146	Queensland Tertiary Admissions Centre Limited, ABN 28 050 542 633
147	Red Shield Housing Association Inc, ABN 77 314 872 022
148	Resolve FM Pty Limited, ABN 16 054 527 865
149	RI Advice Group Pty Limited, ABN 23 001 774 125
150	Roman Catholic Church for the Archdiocese of Canberra and Goulburn as trustees for CatholicCare, ABN 90 046 512 373
151	Roman Catholic Trust Corporation for the Diocese of Townsville, ABN 18 410 990 342
152	Royal District Nursing Service Limited, ABN 49 052 188 717
153	Ruah Community Services, ABN 98 065 827 787
154	Rumbalara Aboriginal Co‑operative Limited, ABN 84 530 647 942
155	Rural Housing Network, ABN 82 965 609 218
156	Sacred Heart Mission St Kilda Inc, ABN 62 843 874 179
157	Senses Foundation (Incorporated), ABN 93 169 195 127
158	Service to Youth Council Inc, ABN 97 342 246 844
159	Shadforth Financial Group Limited, ABN 27 127 508 472
160	Share & Care Community Services Group Incorporated, ABN 37 835 103 986
161	Silky Oaks Children’s Haven, ABN 72 083 136 809
162	SMF Wealth Management Pty Ltd, ABN 72 081 257 221
163	Society of St Vincent de Paul WA Inc, ABN 18 332 550 061
164	Somerville Foundation Inc, ABN 95 794 292 020
165	Southern Cross Care (WA) Inc, ABN 55 046 572 944
166	Southern Junction Community Services Incorporated, ABN 79 036 584 364
167	Southern Youth & Family Services Association Inc, ABN 70 244 601 731
168	State Trustees Limited, ABN 68 064 593 148
169	St Bartholomew’s House Inc, ABN 92 491 228 162
170	St Basil’s Homes for the Aged in SA (Vasileias) Inc, ABN 62 788 605 234
171	St George Community Housing Limited, ABN 32 565 549 842
172	St Luke’s Anglicare, ABN 99 087 209 729
173	St Vincent de Paul Society (NT) Inc, ABN 11 300 386 527
174	St Vincent de Paul Society Queensland, ABN 14 211 506 904
175	St Vincent de Paul Society (SA) Inc, ABN 73 591 401 592
176	St Vincent de Paul Society (Tasmania) Inc., ABN 41 003 138 898
177	St Vincent de Paul Society Victoria Inc, ABN 28 911 702 061
178	Sydney Anglican Home Mission Society Council, ABN 88 851 368 006
179	Tangentyere Council Inc, ABN 81 688 672 692
180	The Corporation of the Roman Catholic Bishops of Queensland, ABN 57 525 935 419
181	The Corporation of the Synod of the Diocese of Brisbane, ABN 55 966 095 680
182	The Corporation of the Trustees of the Roman Catholic Archdiocese of Brisbane, ABN 35 020 644 975
183	The Flinders University of South Australia, ABN 65 542 596 200
184	The North Coast Community Housing Company Ltd, ABN 97 002 685 761
185	The Richmond Fellowship of Tasmania Incorporated, ABN 77 939 851 973
186	The Salvation Army Australia Southern Territory Social Work, ABN 53 678 533 122
187	The Salvation Army (QLD) Property Trust, ABN 32 234 126 186
188	The Smith Family, ABN 28 000 030 179
189	The Synod of the Diocese of the NT Inc, ABN 61 187 402 536
190	The Trustee for Robert Stary Business Trust & The Trustee for The Norton Family Trust, ABN 88 748 900 182
191	The Trustee for Swanton & Davidson Unit Trust, ABN 61 397 061 165
192	The Trustee for The Salvation Army (NSW) Property Trust, ABN 57 507 607 457
193	The Trustee for The Salvation Army (NT) Property Trust, ABN 65 906 613 779
194	The Trustee for The Salvation Army (SA) Property Trust, ABN 13 320 346 330
195	The Trustee for The Salvation Army (Tasmania) Property Trust, ABN 94 917 169 560
196	The Trustee for The Salvation Army Victoria Property Trust, ABN 64 472 238 844
197	The Trustee for The Salvation Army (WA) Property Trust, ABN 25 878 329 270
198	The Trustees of the Society of St Vincent de Paul (NSW), ABN 46 472 591 335
199	The Uniting Church in Australia Property Trust (Victoria) UnitingCare Gippsland, ABN 27 198 905 226
200	Top End Association for Mental Health Inc., ABN 16 345 352 064
201	Traditional Credit Union Limited, ABN 50 087 650 922
202	UCA — Parramatta Mission, ABN 42 266 391 917
203	UnitingCare Ballarat Parish Mission, ABN 15 562 419 440
204	Unitingcare Community, ABN 28 728 322 186
205	Uniting Care Regen, ABN 96 525 412 680
206	UnitingCare Wesley Adelaide Incorporated, ABN 33 174 490 373
207	Uniting Care Wesley Bowden Incorporated, ABN 65 440 352 199
208	UnitingCare Wesley Country SA Inc, ABN 32 415 186 787
209	UnitingCare Wesley Port Adelaide Incorporated, ABN 29 335 570 988
210	UnitingCare West, ABN 75 467 729 203
211	Uniting Church in Australia Frontier Services, ABN 77 231 384 646
212	Unity Housing Company Ltd, ABN 12 130 704 648
213	Universities Admissions Centre (NSW & ACT) Pty Limited, ABN 19 070 055 935
214	Upper Murray Family Care Inc., ABN 99 081 624 768
215	Victorian Association for the Care and Resettlement of Offenders, ABN 47 004 426 162
216	VincentCare Victoria, ABN 53 094 807 280
217	WA Council on Addictions, ABN 95 867 354 052
218	Warren Graham and Murphy Pty Ltd, ABN 89 126 243 061
219	WAYSS Ltd, ABN 38 080 191 108
220	Wealth Managers Pty Ltd, ABN 27 086 558 134
221	Wentworth Community Housing Limited, ABN 50 003 076 337
222	Wesley Mission Brisbane, ABN 28 746 881 862
223	Wesley Mission Victoria, ABN 81 098 317 125
224	Westcare Incorporated, ABN 72 662 454 226
225	Western Region Health Centre Ltd., ABN 41 004 616 997
226	Whitsunday Housing Company Ltd, ABN 15 126 757 186
227	WHK Financial Planning Pty Ltd, ABN 51 060 092 631
228	Wimmera Uniting Care, ABN 63 638 645 369
229	Wintringham, ABN 97 007 293 478
230	Women’s Housing Company Ltd, ABN 38 002 704 056
231	Yarra Community Housing Limited, ABN 73 076 581 112
232	YWCA Victoria, ABN 39 004 068 106

Schedule 5Centrelink Confirmation eServices (Superannuation Confirmation): prescribed organisations

Note: See regulation 11.

    

Centrelink Confirmation eServices (Superannuation Confirmation)
Item	Prescribed organisation
1	AMP Services Limited, ABN 50 081 143 786
2	AON Hewitt Limited, ABN 48 002 288 646
3	ASGARD Capital Management Ltd, ABN 92 009 279 592
4	Australian Administration Services Pty. Limited, ABN 62 003 429 114
5	Avanteos Investments Limited, ABN 20 096 259 979
6	Colonial First State Investments Limited, ABN 98 002 348 352
7	Community Connections (Victoria) Limited., ABN 23 083 100 118
8	Finium Trustees Ltd, ABN 91 062 389 673
9	I.O.O.F. Investment Management Limited, ABN 53 006 695 021
10	Kildonan Uniting Care, ABN 11 805 856 055
11	Meat Industry Employees Superannuation Fund, ABN 17 317 520 544
12	Mercer (Australia) Pty Ltd, ABN 32 005 315 917
13	MLC Investments Limited, ABN 30 002 641 661
14	MLC Lifetime Company Limited, ABN 94 000 000 420
15	MLC Limited, ABN 90 000 000 402
16	National Australia Financial Management Ltd, ABN 56 000 176 116
17	Onepath Custodians Pty Limited, ABN 12 008 508 496
18	Portfolio Planning Services Managed Superannuation Plan, ABN 88 902 678 055
19	Precision Administration Services Pty Ltd, ABN 47 098 977 667
20	S.M.F. Funds Management Ltd., ABN 23 009 564 354
21	SMF Wealth Management Pty Ltd, ABN 72 081 257 221
22	State Trustees Limited, ABN 68 064 593 148
23	Statewide Financial Management Services Ltd., ABN 69 092 109 209
24	Suncorp Portfolio Services Limited, ABN 61 063 427 958
25	Superpartners Pty Ltd, ABN 57 078 907 883
26	The Australian Superannuation Group (WA) Pty Ltd, ABN 61 082 510 236
27	The Trustee for Catholic Superannuation Fund, ABN 50 237 896 957
28	The Trustee for Club Super, ABN 12 737 334 298
29	The Trustee for Local Super, ABN 92 930 911 098
30	The Trustee for MAP Superannuation Plan Div II, ABN 71 603 157 863
31	The Trustee for Nationwide Superannuation Fund, ABN 15 201 768 813
32	The Trustee for Zurich Master Superannuation Fund, ABN 33 632 838 393

Endnotes

Endnote 1Legislation history

This endnote sets out details of the legislation history of the Privacy (Private Sector) Regulations 2001.

Number and year	Gazettal or FRLI registration date	Commencement date	Application, saving and transitional provisions
2001 No. 266	5 Oct 2001	21 Dec 2001
2002 No. 105	30 May 2002	1 June 2002	—
2003 No. 322	19 Dec 2003	19 Dec 2003	—
2004 No. 221	22 July 2004	22 July 2004	—
2005 No. 207	19 Sept 2005 (see F2005L02673)	1 Oct 2005 (see r. 2)	—
2005 No. 301	16 Dec 2005 (see F2005L04091)	17 Dec 2005	—
2006 No. 140	26 June 2006 (see F2006L01942)	27 June 2006	—
2006 No. 222	25 Aug 2006 (see F2006L02801)

26 Aug 2006	—
2006 No. 333	14 Dec 2006 (see F2006L04002)	15 Dec 2006	—
2007 No. 92	27 Apr 2007 (see F2007L01094)	1 July 2007	—
2007 No. 153	25 June 2007 (see F2007L01763)	26 June 2007	—
2007 No. 236	10 Aug 2007 (see F2007L02440)	1 Dec 2007	—
2007 No. 296	27 Sept 2007 (see F2007L03786)	28 Sept 2007	—
2008 No. 60	14 Apr 2008 (see F2008L01050)	15 Apr 2008
2008 No. 213	21 Oct 2008 (see F2008L03791)	22 Oct 2008	—
2009 No. 173	10 July 2009 (see F2009L02692)	11 July 2009	—
2009 No. 185	3 Aug 2009 (see F2009L02973)	5 Aug 2009	—
2009 No. 326	27 Nov 2009 (see F2009L04306)	28 Nov 2009	—
2009 No. 349	15 Dec 2009 (see F2009L04562)	31 Dec 2009	—
2010 No. 270	28 Oct 2010 (see F2010L02818)	1 Nov 2010	—
2011 No. 47	8 Apr 2011 (see F2011L00587)	9 Apr 2011	—
2011 No. 120	30 June 2011 (see F2011L01364)	1 July 2011	—
51, 2013	11 Apr 2013 (see F2013L00649)	Schedule 1 (items 105, 106): (a)	—
67, 2013	17 May 2013 (see F2013L00790)	18 May 2013	—

(a) Section 2 (item 2) of the Federal Circuit Court of Australia Legislation (Consequential Amendments) Regulation 2013 (No. 1) provides as follows:

 2 Each provision of this regulation specified in column 1 of the table commences, or is taken to have commenced, in accordance with column 2 of the table. Any other statement in column 2 has effect according to its terms.

Commencement information
Column 1	Column 2	Column 3
Provision(s)	Commencement	Date/Details
2.  Schedule 1	Immediately after the commencement of Schedules 1 and 2 to the Federal Circuit Court of Australia Legislation Amendment Act 2012.	12 April 2013

Endnote 2Amendment history

This endnote sets out the amendment history of the Privacy (Private Sector) Regulations 2001.

ad. = added or inserted

 am. = amended rep. = repealed rs. = repealed and substituted exp. = expired or ceased to have effect

Provision affected

How affected

Part 1

Heading to Part 1....................

ad. 2003 No. 322

r. 3AA...................................

ad. 2007 No. 236

r. 3A.....................................

ad. 2002 No. 105

Part 2

Heading to Part 2....................

ad. 2003 No. 322

Part 3

Part 3....................................

ad. 2003 No. 322

r. 6........................................

ad. 2003 No. 322

am. 2005 No. 301; 2006 No. 140; 2011 No. 120

r. 7........................................

ad. 2003 No. 322

r. 8........................................

ad. 2003 No. 322

Heading to r. 9.......................

rs. 2006 No. 140

r. 9........................................

ad. 2005 No. 301

am. 2006 No. 140; 2011 No. 120

r. 10......................................

ad. 2006 No. 222

am. 2011 No. 120

r. 11......................................

ad. 2006 No. 222

am. 2011 No. 120

Part 4

Part 4....................................

ad. 2011 No. 47

r. 12......................................

ad. 2011 No. 47

Schedule 1

Schedule 1.............................

am. 2010 No. 270; No. 51, 2013

Schedule 2

Schedule 2.............................

ad. 2003 No. 322

am. 2004 No. 221; 2005 No. 207; 2007 No. 92; 2009 Nos. 185 and 349; 2011 No. 120; No. 51, 2013

Schedule 3

Heading to Schedule 3............

rs. 2006 No. 140; No. 67, 2013

Schedule 3.............................

ad. 2005 No. 301

am. 2006 Nos. 140 and 222

rs. 2006 No. 333

am. 2007 Nos. 153 and 296; 2008 Nos. 60 and 213; 2009 Nos. 173 and 326; 2011 Nos. 47 and 120

rs. No. 67, 2013

Schedule 4

Schedule 4.............................

ad. 2006 No. 222

rs. 2006 No. 333; 2007 Nos. 153 and 296; 2008 Nos. 60 and 213; 2009 Nos. 173 and 326; 2011 No. 47; No. 67, 2013

Schedule 5

Schedule 5.............................

ad. 2006 No. 222

rs. 2006 No. 333; 2007 Nos. 153 and 296; 2008 Nos. 60 and 213; No. 67, 2013

Endnote 3Uncommenced amendments [none]

There are no uncommenced amendments.

Endnote 4Misdescribed amendments [none]

There are no misdescribed amendments.