Health and Disability Services (Complaints) Amendment Act 2022 (WA)
Western Australia
Western Australia
Western Australia
Health and Disability Services (Complaints) Amendment Act 2022[
The Parliament of Western Australia enacts as follows:
This is the
This Act comes into operation as follows —
(a) sections 1 and 2 — on the day on which this Act receives the Royal Assent;
(b) the rest of the Act — on a day fixed by proclamation.
This Act, other than section 44, amends the
(1) In section 3(1) insert in alphabetical order:
(2) In section 3(1) in the definition of
health service :(a) in paragraph (a) delete “suspected disorder; and” and insert:
injury, or suspected disorder or injury; and
(b) after paragraph (b) insert:
(ba) prescribing or dispensing a drug or medicinal preparation; and
(bb) prescribing or dispensing an aid for therapeutic use; and
(c) after paragraph (e) insert:
(ea) surgical or related service; and
(d) in paragraph (g) delete “(b)” and insert:
(b), (ba), (bb)
(e) after paragraph (g) insert:
(ga) service that —
(i) is ancillary to any other service to which this definition applies; and
(ii) affects or may affect persons who are receiving any other service to which this definition applies;
and
(3) Delete section 3(2).
(4) In section 3(3)(a) delete “subparagraph” and insert:
paragraph
In section 4(2) delete “conduct” and insert:
conduct, or other conduct,
(1) In section 10(1)(a) delete “Part 3;” and insert:
this Act;
(2) After section 10(1)(a) insert:
(aa) to conduct investigations under this Act;
7. Section 17A inserted
After section 17 insert:
(1) The Director may give an identity card to a member of the staff of the Office.
(2) An identity card must —
(a) identify the person as a member of the staff of the Office; and
(b) contain a recent photograph of the person.
(3) A person must, within 14 days after ceasing to be a member of the staff of the Office, return the person’s identity card to the Director.
Penalty for this subsection: a fine of $2 500.
(4) Subsection (3) does not apply if the person has a reasonable excuse.
In the heading to Part 3 after “
(1) In section 19(1) delete “section 25” and insert:
section 25(1)(a), (b), (c), (d), (e), (f), (g) or (h)
(2) After section 19(2) insert:
(3) A complaint alleging 1 or more of the matters set out in section 25(1)(i), (j) or (k) may be made to the Director by any person.
In section 23(1)(a) delete “section 25; and” and insert:
section 25(1)(a), (b), (c), (d), (e), (f), (g) or (h); and
(1) In section 25(1)(h) delete “section.” and insert:
section;
(2) After section 25(1)(h) insert:
(i) a health care worker has failed to comply with a code of conduct that applies to the health care worker;
(j) a health care worker has failed to comply with an interim prohibition order;
(k) a health care worker has failed to comply with a prohibition order.
12. Section 29 amended (1) In section 29 delete “A person” and insert:
(1) A person
(2) At the end of section 29 insert:
(2) Despite subsection (1)(a), the Director may decide to proceed to deal with the complaint under this Act if the complaint alleges 1 or more of the matters set out in section 25(1)(i), (j) or (k).
(3) If the Director decides under subsection (2) to proceed to deal with the complaint, the Director is not required to —
(a) give notice of the withdrawal under subsection (1)(b); or
(b) provide to the person who complained any further information under another provision of this Act that would otherwise require the provision of information to the person.
13. Section 31 amended
In section 31 delete “Part.” and insert:
Act.
In section 32A after “user” insert:
or the person who complained to the Director
In section 33:
(a) after “complaint” insert:
to a person or body
(b) in paragraph (a) delete “user and provider” and insert:
user or the person who complained to the Director and the provider
(c) in paragraph (b) after “user” insert:
or the person who complained to the Director
(1) In section 34(4):
(a) after “complaint” insert:
alleging 1 or more of the matters set out in section 25(1)(a), (b), (c), (d), (e), (f), (g) or (h)
(b) in paragraph (a) delete “Division 3A; or” and insert:
Part 3A Division 1; or
(c) in paragraph (b) delete “Division 3” and insert:
Part 3A Division 2
(d) in paragraph (c)(i) delete “Division 3A or 3; and” and insert:
Part 3A Division 1 or 2; and
(2) After section 34(4) insert:
(5) If the Director decides to accept a complaint alleging a matter referred to in section 25(1)(i) in whole or in part, the Director must then —
(a) attempt to settle it in accordance with Part 3A Division 1; or
(b) refer it for conciliation under Part 3A Division 2; or
(c) investigate it.
(5A) If the Director decides to accept a complaint alleging a matter referred to in section 25(1)(j) or (k) in whole or in part, the Director must then investigate it.
(3) In section 34(6)(b) delete “Division 3A or 3” and insert:
Part 3A Division 1 or 2
In section 36A(5) delete “Part.” and insert:
Act.
After section 36BA insert:
Delete the heading to Part 3 Division 3A and insert:
(1) At the beginning of section 36B insert:
(1A) This section does not apply to a complaint alleging a matter referred to in section 25(1)(j) or (k).
(2) In section 36B(3):
(a) in paragraph (a) delete “Division 3” and insert:
Division 2
(b) in paragraph (b)(i) delete “Division 3; and” and insert:
Division 2; and
(3) In section 36B(5) delete “Division 3” and insert:
Division 2
Delete the heading to Part 3 Division 3 and insert:
In section 40(3)(a) after “user” insert:
or the person who made the complaint
Delete the heading to Part 3 Division 4.
After section 43 insert:
After section 44 insert:
The Director may, on the Director’s own initiative, conduct an investigation (a
(a) a health care worker has failed to comply with a code of conduct that applies to the health care worker; or
(b) an offence under section 52G, 52N or 52Q(2) has been committed.
(1) In section 48(1) delete “conduct” and insert:
conduct, or other conduct,
(2) In section 48(2) delete “complaint or” and insert:
complaint, a Director‑initiated investigation or an investigation
After section 48 insert:
After section 52A insert:
(1) This section applies if the Director is, in an investigation under this Act, investigating whether or not a health care worker has failed to comply with a code of conduct applying to the health care worker.
(2) The Director may make an order (an
interim prohibition order ) in relation to the health care worker —(a) prohibiting the health care worker from providing any health service, or a health service specified in the order, for a period, of not more than 12 weeks, specified in the order; or
(b) imposing any conditions the Director considers appropriate on the provision of any health service, or a health service specified in the order, by the health care worker for a period, of not more than 12 weeks, specified in the order.
(3) The Director must not make an interim prohibition order in relation to a health care worker unless —
(a) either —
(i) the Director reasonably believes that the health care worker has failed to comply with a code of conduct applying to the health care worker; or
(ii) the health care worker has been convicted of a prescribed offence;
and
(b) the Director is satisfied that it is necessary to make the interim prohibition order to avoid a serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public.
(4) The Director may, on the expiration of the period specified in the interim prohibition order under subsection (2)(a) or (b), make another interim prohibition order in relation to the health care worker.
(1) As soon as possible after making an interim prohibition order in relation to a person, the Director must give written notice of the interim prohibition order to the person.
(2) The notice must contain a statement that the person may apply under section 52P for a review of the decision to make the interim prohibition order.
An interim prohibition order takes effect on the day on which notice of the interim prohibition order is given to the person to whom it relates.
(1) The Director must, by order, vary an interim prohibition order if the Director is satisfied that the restrictions contained in the interim prohibition order should be reduced.
(2) The order must specify the following —
(a) the name of the person to whom it relates;
(b) when the variation of the interim prohibition order takes effect under subsection (4);
(c) the nature of the variation.
(3) As soon as possible after making the order, the Director must give written notice of the order to the person to whom it relates.
(4) The order takes effect on the day on which notice of the order is given to the person to whom it relates.
(1) The Director must, by order, revoke an interim prohibition order if the Director is satisfied that the interim prohibition order is no longer required to avoid a serious risk to —
(a) the life, health, safety or welfare of a person; or
(b) the health, safety or welfare of the public.
(2) The order must —
(a) specify the name of the person to whom it relates; and
(b) specify the day on which it was made; and
(c) specify when it takes effect under subsection (4); and
(d) include a statement that the Director is satisfied that the interim prohibition order is no longer required to avoid a serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public;
and
(e) include a statement of the reason why the interim prohibition order is revoked.
(3) As soon as possible after making the order, the Director must give written notice of the order to the person to whom it relates.
(4) The order takes effect on the day on which notice of the order is given to the person to whom it relates.
A person who fails to comply with an interim prohibition order commits an offence.
Penalty: a fine of $30 000.
(1) This section applies if the Director has conducted an investigation under this Act into a possible contravention by a health care worker of a code of conduct applying to the health care worker.
(2) The Director may make an order (a
prohibition order ) in relation to the health care worker —(a) prohibiting the health care worker from providing any health service, or a health service specified in the order, permanently or for the period specified in the order; or
(b) imposing any conditions the Director considers appropriate on the provision of any health service, or a health service specified in the order, by the health care worker permanently or for the period specified in the order.
(3) The Director must not make a prohibition order in relation to a health care worker unless —
(a) either —
(i) the Director is satisfied that the health care worker has failed to comply with a code of conduct applying to the health care worker; or
(ii) the health care worker has been convicted of a prescribed offence;
and
(b) the Director is satisfied that it is necessary to make the prohibition order to avoid a serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public.
(1) If the Director proposes to make a prohibition order in relation to a person, the Director must give the person written notice of the proposed prohibition order.
(2) The notice must invite the person to whom it is given to make a written or oral submission to the Director about the proposed prohibition order within a reasonable period specified in the notice.
(3) The Director must have regard to any submission made in accordance with the notice in deciding whether to make the proposed prohibition order.
(1) As soon as possible after making a prohibition order in relation to a person, the Director must give written notice of the prohibition order to the person.
(2) The notice must contain a statement that the person may apply under section 52P for a review of the decision to make the prohibition order.
A prohibition order takes effect on the day on which notice of the prohibition order is given to the person to whom it relates.
(1) The Director must, by order, vary a prohibition order if the Director is satisfied that the restrictions contained in the prohibition order should be reduced.
(2) The order must specify the following —
(a) the name of the person to whom it relates;
(b) when the variation of the prohibition order takes effect under subsection (4);
(c) the nature of the variation.
(3) As soon as possible after making the order, the Director must give written notice of the order to the person to whom it relates.
(4) The order takes effect on the day on which notice of the order is given to the person to whom it relates.
(1) The Director must, by order, revoke a prohibition order if the Director is satisfied that the prohibition order is no longer required to avoid a serious risk to —
(a) the life, health, safety or welfare of a person; or
(b) the health, safety or welfare of the public.
(2) The order must —
(a) specify the name of the person to whom it relates; and
(b) specify the day on which it was made; and
(c) specify when it takes effect under subsection (4); and
(d) include a statement that the Director is satisfied that the prohibition order is no longer required to avoid a serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public;
and
(e) include a statement of the reason why the prohibition order is revoked.
(3) As soon as possible after making the order, the Director must give written notice of the order to the person to whom it relates.
(4) The order takes effect on the day on which notice of the order is given to the person to whom it relates.
A person who fails to comply with a prohibition order commits an offence.
Penalty: a fine of $30 000.
(1) As soon practicable after making an interim prohibition order or prohibition order, the Director must publish on the Office’s website the following information about the order —
(a) the name of the person to whom the order relates;
(b) the details of the order mentioned in section 52B(2)(a) or (b) or 52H(2)(a) or (b), as is relevant, that apply to the person;
(c) the day on which the order takes effect under section 52D or 52K, as is relevant;
(d) if the order expires on a day specified in the order — the day on which the order expires.
(2) As soon as practicable after making an order under section 52E(1), 52F(1), 52L(1) or 52M(1), the Director must publish the order on the Office’s website.
If the Director makes an interim prohibition order or prohibition order in relation to a person, the person may apply to the State Administrative Tribunal for a review of the Director’s decision to make the order.
(1) In this section —
(2) A person commits an offence if —
(a) an interstate order is in force in relation to the person; and
(b) the person engages in conduct in this State that would constitute a failure to comply with the interstate order if it occurred in the jurisdiction in which the interstate order is in force.
Penalty for this subsection:
(a) for an individual, a fine of $30 000;
(b) for a body corporate, a fine of $60 000.
(1) The Director may publish a statement setting out the name of a health care worker if the Director has commenced an investigation under this Act in relation to a health care worker and the Director reasonably believes that —
(a) the health care worker has failed to comply with a code of conduct that applies to the health care worker; and
(b) it is necessary to publish the statement to avoid an imminent and serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public.
(2) The Director may publish a statement setting out the name of a health care worker if —
(a) either —
(i) after completing an investigation under this Act, the Director is satisfied that the health care worker has failed to comply with a code of conduct applying to the health care worker; or
(ii) the health care worker has been convicted of a prescribed offence;
and
(b) the Director reasonably believes that it is necessary to publish the statement to avoid a serious risk to —
(i) the life, health, safety or welfare of a person; or
(ii) the health, safety or welfare of the public.
(3) The Director may set out in a public health warning statement any other details that are reasonably relevant to advise the public of the serious risk identified by the Director.
(4) A public health warning statement —
(a) must be published on the Office’s website; and
(b) may be published in any other manner that the Director considers appropriate.
(1) The Director may revoke a public health warning statement by publishing a statement that —
(a) advises the public that the serious risk no longer exists; and
(b) sets out the reason for the revocation of the statement.
(2) The Director must revoke a public health warning statement published under section 52R(1) if, on the completion of the investigation concerned, the Director is satisfied that the health care worker did not contravene a code of conduct applying to the health care worker.
(3) Revocation of a public health warning statement under subsection (2) must be by publication of a statement setting out the reason for the revocation of the statement.
(4) A statement under subsection (1) or (3) —
(a) must be published on the Office’s website; and
(b) may be published in any other manner that the Director considers appropriate.
(1) If the Director forms the opinion that a public health warning statement is incorrect, the Director must publish a correction statement setting out the reason for the correction.
(2) A statement under subsection (1) —
(a) must be published on the Office’s website; and
(b) may be published in any other manner that the Director considers appropriate.
If the Director publishes a public health warning statement setting out the name of a person, the person may apply to the State Administrative Tribunal for a review of the Director’s decision to publish the public health warning statement.
Delete the heading to Part 3 Division 5.
After section 52U (as inserted by section 28 of this Act) insert:
At the beginning of section 52 insert:
(1A) This section does not apply to a complaint alleging 1 or more of the matters set out in section 25(1)(i), (j) or (k).
In section 59 delete “complaint or” and insert:
complaint, a Director‑initiated investigation or an investigation
(1) In section 60(1)(b) delete “or record” and insert:
record or other thing
(2) After section 60(1) insert:
(1A) The Director may direct a person attending in response to a notice under subsection (1) —
(a) to give such information as is requested in relation to any matter; or
(b) to answer a question put to the person.
(3) In section 60(3) delete “or record” and insert:
record or other thing
(4) In section 60(4) after “documents” insert:
or other things
(5) After section 60(4) insert:
(5) If the Director gives a notice to a person under subsection (1), the notice must state that —
(a) under this Act, the person is required to comply with the notice; and
(b) refusal or failure to do so may constitute an offence under section 62(1).
(6) If the Director gives a direction to a person under subsection (1A), the Director must inform the person that —
(a) under this Act, the person is required to comply with the direction; and
(b) refusal or failure to do so may constitute an offence under section 62(1).
Note: The heading to amended section 60 is to read:
(1) In section 61 delete “complaint or” and insert:
complaint, a Director‑initiated investigation or an investigation
(2) In section 61 in the Penalty delete “Penalty:” and insert:
Penalty: a fine of
(1) In section 62(1):
(a) in paragraph (b) delete “document, or record,” and insert:
document, record or other thing; or
(b) after paragraph (b) insert:
(c) to give information or answer a question,
(c) after “notice” insert:
or a direction
(d) in the Penalty delete “Penalty:” and insert:
Penalty for this subsection: a fine of
(2) In section 62(2) in the Penalty delete “Penalty:” and insert:
Penalty for this subsection: a fine of
Note: The heading to amended section 62 is to read:
(1) In section 64(1) delete “complaint or” and insert:
complaint, a Director‑initiated investigation or an investigation
(2) In section 64(2):
(a) after paragraph (a) insert:
(aa) to inspect any thing at the premises; and
(ab) to search the premises or any thing at the premises; and
(ac) to examine, measure, test, photograph or film any part of the premises or any thing at the premises; and
(ad) to operate equipment, including (without limitation) a computer, or facilities at the premises or direct a person at the premises to do so; and
(ae) to take any thing, or a sample of or from any thing, at the premises for analysis or testing; and
(b) in paragraph (c) delete “persons” and insert:
persons, equipment and materials
(c) in paragraph (e) delete “from” and insert:
from, download or print out
(d) in paragraph (e) delete “paragraph (d).” and insert:
paragraph (d) or any other documents at the premises that may be relevant to the investigation.
After section 65(1) insert:
(1A) A member of the staff of the Office executing a warrant must —
(a) produce an identity card given to the member of staff under section 17A for inspection by the occupier or a person in charge of the premises; or
(b) display an identity card given to the member of staff under section 17A so it is clearly visible to the occupier or person in charge of the premises.
38. Section 67 amended
In section 67(1):
(a) in paragraph (a) delete “document or record because the answer would relate to, or the book, document or record” and insert:
document, record or other thing because the answer would relate to, or the book, document, record or thing
(b) in paragraph (b) delete “document or record if the answer, or the information in the book, document or record” and insert:
document, record or thing if the answer, or the information in the book, document, record or thing
After section 68 insert:
(1) In this section —
(a) the Australian Health Practitioner Regulation Agency established under the
Health Practitioner Regulation National Law (Western Australia) ; or(b) a registration board; or
(c) another entity of the Commonwealth, another State or a Territory that has functions similar to functions of the Director.
(2) In exercising functions under this Act, the Director may disclose protected information to a relevant entity if the Director is satisfied that —
(a) the protected information will be collected, stored and used by the relevant entity in a way that ensures the privacy of the persons to whom it relates is protected; and
(b) the provision of the protected information to the relevant entity is necessary to enable the relevant entity to exercise the entity’s functions.
(3) If the Director makes an interim prohibition order or a prohibition order in relation to a health care worker, the Director may give a copy of the order to a relevant entity.
(1) This section applies if the Director reasonably believes that —
(a) a provider poses, or may pose, a risk to public health; or
(b) the health or safety of a person or class of persons is or may be at risk because of the provision of a health service by a provider.
(2) The Director may give written notice of the risk and any relevant information about the provider to an entity of this State, another State, a Territory or the Commonwealth that the Director considers may be required to take action in relation to the risk.
In section 70(2)(a) delete “Part 3; or” and insert:
this Act; or
After section 71 insert:
(1) In this section —
(a) make an interim prohibition order in relation to the health care worker; or
(b) make a prohibition order in relation to the health care worker; or
(c) publish a public health warning statement in relation to the health care worker.
(2) For the purposes of making a relevant decision in relation to a health care worker, the Director may —
(a) request that the Commissioner of Police give the Director information concerning any criminal record of the health care worker; and
(b) for the purpose of the request, give the Commissioner of Police any information concerning the health care worker that is necessary to conduct a check on the criminal record of the health care worker.
(3) On a request under subsection (2), the Commissioner of Police may give the information sought to the Director.
After section 77 insert:
Regulations made under section 77 may prescribe 1 or more codes of conduct relating to the provision of health services by the following —
(a) health care workers who are not registered providers;
(b) health care workers who are registered providers and who provide health services that are unrelated to their registration.
After section 79 insert:
(1) The Minister must review the operation and effectiveness of the amendments made to this Act by the
Health and Disability Services (Complaints) Amendment Act 2022 , and prepare a report based on the review, as soon as practicable after the 5th anniversary of the day on which theHealth and Disability Services (Complaints) Amendment Act 2022 section 43 comes into operation.(2) The Minister must cause the report to be laid before each House of Parliament as soon as practicable after it is prepared, but not later than 12 months after the 5
th anniversary.
(1) This section amends the
Freedom of Information Act 1992 .(2) Delete Schedule 1 clause 14(3)(a) and insert:
(a) Part 3A; or
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