GrabTaxi Holdings Pte. Ltd. v Ngo Trong Nghia

WIPO Case No. D2023-3021

ARBITRATION
AND
MEDIATION CENTER

ADMINISTRATIVE PANEL DECISION
GrabTaxi Holdings Pte. Ltd. v. Ngo Trong Nghia

Case No. D2023-3021

1. The Parties

Complainant is GrabTaxi Holdings Pte. Ltd., Singapore, represented by BMVN International LLC, Viet Nam.

Respondent is Ngo Trong Nghia, Viet Nam.

2. The Domain Name and Registrar

The disputed domain name <datgrabbinhduonglientinh.com> (the “Domain Name”) is registered with iNET

Corporation (the “Registrar”).

3. Procedural History

The Complaint was filed in English with the WIPO Arbitration and Mediation Center (the “Center”) on July 14, 2023. On July 14, 2023, the Center transmitted by email to the Registrar a request for registrar verification in connection with the Domain Name. On July 17 2023, the Registrar transmitted by email to the Center its

verification response disclosing registrant and contact information for the Domain Name which differed from
the named Respondent (Unknown) and contact information in the Complaint. The Center sent an email
communication to Complainant on July 17, 2023 providing the registrant and contact information disclosed
by the Registrar, and inviting Complainant to submit an amendment to the Complaint. Complainant filed an
amended Complaint in English on July 17, 2023.

On July 17, 2023, the Center sent an email in English and Vietnamese to the Parties regarding the language of the proceeding. Complainant confirmed its request that English be the language of the proceeding on July 17, 2023. Respondent did not comment on the language of the proceeding.

The Center verified that the Complaint together with the amended Complaint satisfied the formal
requirements of the Uniform Domain Name Dispute Resolution Policy (the “Policy” or “UDRP”), the Rules for
Uniform Domain Name Dispute Resolution Policy (the “Rules”), and the WIPO Supplemental Rules for
Uniform Domain Name Dispute Resolution Policy (the “Supplemental Rules”).

In accordance with the Rules, paragraphs 2 and 4, the Center formally notified Respondent in English and Vietnamese of the Complaint, and the proceedings commenced on July 31, 2023. In accordance with the Rules, paragraph 5, the due date for Response was August 20, 2023. Respondent did not submit any

response. Accordingly, the Center notified Respondent’s default on August 21, 2023.

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The Center appointed Marina Perraki as the sole panelist in this matter on August 25, 2023. The Panel finds
that it was properly constituted. The Panel has submitted the Statement of Acceptance and Declaration of

Impartiality and Independence, as required by the Center to ensure compliance with the Rules, paragraph 7.

4. Procedural Issue: Language of the Proceedings

Paragraph 11(a) of the Rules provides that the language of the proceeding shall be the language of the paragraph also provides that the Panel has the authority to determine otherwise, having regard to the circumstances of the administrative proceeding. The Registration Agreement for the Domain Name is in Vietnamese.

Notwithstanding the Registration Agreement being in Vietnamese, Complainant requested that English be adopted as the language of the present proceeding. The Panel considers the following taking also into account the assertions of Complainant:

- the Domain Name incorporates the English term “grab”;

- the website to which the Domain Name leads is mostly in Vietnamese, but it incorporates various
content and terms in English; and

- English is a common language in international business. The English language is also quite popular
in Viet Nam, where Respondent is located.

The Panel notes, that per Complainant, if it had to translate the Complaint and related documents in

Vietnamese, such translation would entail substantial additional costs for it and delay the proceedings.

Furthermore, Respondent has been given an opportunity to object to the language of the proceedings being

English through the submission of pleadings to the Complaint but has chosen not to respond.

The Panel accepts Complainant’s request and determines that the language of this proceeding will be
English (WIPO Overview of WIPO Panel Views on Selected UDRP Questions, Third Edition (“WIPO
Overview 3.0”), sections 4.5.1 and 4.5.2, Laverana GmbH & Co. KG v. Silkewang, Jiangsu Yun Lin Culture
Communication Co., Ltd. / xia men yi ming wang luo you xian gong si, WIPO Case No. D2016-0721; eBay

Inc. v. NicSoft, Antonio Francesco Tedesco, WIPO Case No. D2014-0812).

5. Factual Background

Complainant is the intellectual property holding entity of a Southeast Asian leading technology company group that was founded in 2012 and is headquartered in Singapore. Complainant’s group offers software platforms and mobile applications for, among others, ride-hailing, ride-sharing, food delivery, logistics services, and digital payment. This includes without limitation the mobile application under the name “Grab”, first launched in June 2012, and having, per Complainant, a strong presence in Singapore and Malaysia, while also offered in neighboring Southeast Asian nations such as Viet Nam, Indonesia, Thailand, the Philippines, Myanmar, and Cambodia. On March 26, 2018, Complainant’s group acquired Uber’s operations in Southeast Asia, including Viet Nam. Complainant has consistently been ranked in CNBC’s Disruptor 50 list of companies as one of the fastest growing and most innovative start-ups from 2017 to 2020 and as the top transportation company and second overall on Fast Company’s “Most Innovative Companies” list for 2019.

Complainant owns numerous trademark registrations for GRAB including the Vietnamese trademark registration No. 318225, GRAB (word), registered on April 16, 2019 for goods and services in international classes 9, 38 and 39.

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Complainant also owns the domain name <grab.com> registered on November 2, 1996.

The Domain Name was registered on April 7, 2021 and leads to a website offering services that are directly related to Complainant’s business (“the Website”). On the Website, Respondent uses photos of cars along with Complainant’s trademark GRAB and the word “Taxi”. On the Website, Respondent furthermore claims itself as “GRAB BINH DUONG – GRAB 2 BANH – GRAB XE OM – GRAB XE MAY - etc” in its introduction and service offerings to customers, and uses advertising images of Complainant without permission, as well as Complainant’s trade name.

6. Parties’ Contentions

A. Complainant

Complainant asserts that it has established all three elements required under paragraph 4(a) of the Policy for a transfer of the Domain Name.

B. Respondent

Respondent did not reply to Complainant’s contentions.

7. Discussion and Findings

Paragraph 4(a) of the Policy lists the three elements, which Complainant must satisfy with respect to the
Domain Name:

(i)        the Domain Name is identical or confusingly similar to a trademark or service mark in which Complainant has rights; and

(ii)       Respondent has no rights or legitimate interests in respect of the Domain Name; and

(iii)      the Domain Name has been registered and is being used in bad faith.

A. Identical or Confusingly Similar

The Domain Name incorporates Complainant’s GRAB trademark in its entirety. This is sufficient to establish confusing similarity.

The addition of the words “dat” and “lientinh”, which are Vietnamese terms “đặt” and “liên tỉnh” meaning
“booking” and “inter-municipal” in English, and “binhduong” which is a geographical location in Viet Nam (i.e.,
Binh Duong Province), in the Domain Name, does not avoid a finding of confusing similarity (WIPO Overview
3.0, section 1.8).

The generic Top-Level Domain (“gTLD”) “.com” is disregarded, as gTLDs typically do not form part of the comparison on the grounds that they are required for technical reasons (Rexel Developpements SAS v. Zhan Yequn, WIPO Case No. D2017-0275; Hay & Robertson International Licensing AG v. C. J. Lovik, WIPO Case No. D2002-0122).

The Panel finds that the Domain Name is confusingly similar to Complainant’s trademark.

Complainant has established Policy, paragraph 4(a)(i).

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B. Rights or Legitimate Interests

Pursuant to paragraph 4(c) of the Policy, Respondent may establish its rights or legitimate interests in the
Domain Name, among other circumstances, by showing any of the following elements:

(i)        before any notice to Respondent of the dispute, Respondent’s use of, or demonstrable preparations to use, the Domain Name or a name corresponding to the Domain Name in connection with a bona fide offering of goods or services; or

(ii)       Respondent (as an individual, business, or other organization) has been commonly known by the Domain Name, even if Respondent has acquired no trademark or service mark rights; or

(iii)      Respondent is making a legitimate noncommercial or fair use of the Domain Name, without intent for commercial gain to misleadingly divert consumers or to tarnish the trademark or service mark at issue.

The Panel concludes that Respondent lacks rights or legitimate interests in respect of the Domain Name.

Respondent has not submitted any response and has not claimed any such rights or legitimate interests with
respect to the Domain Name. As per Complainant, Respondent was not authorized to register the Domain
Name.

Prior to the notice of the dispute, Respondent did not demonstrate any use of the Domain Name or a trademark corresponding to the Domain Name in connection with a bona fide offering of goods or services.

On the contrary, as Complainant demonstrated, the Domain Name is used to host the Website to offer services that are directly related to Complainant’s business with advertising images of Complainant without permission. Such use demonstrates neither a bona fide offering of goods or services nor a legitimate interest of Respondent (Arkema France v. Aaron Blaine, WIPO Case No. D2015-0502).

The Panel finds that these circumstances do not confer upon Respondent any rights or legitimate interests in respect of the Domain Name.

Complainant has established Policy, paragraph 4(a)(ii).

C. Registered and Used in Bad Faith

Paragraph 4(b) of the Policy provides that the following circumstances, “in particular but without limitation”, are evidence of the registration and use of the Domain Name in “bad faith”:

(i)        circumstances indicating that Respondent has registered or has acquired the Domain Name primarily for the purpose of selling, renting, or otherwise transferring the Domain Name registration to Complainant who is the owner of the trademark or service mark or to a competitor of Complainant, for valuable consideration in excess of its documented out of pocket costs directly related to the Domain Name; or

(ii)       that Respondent has registered the Domain Name in order to prevent the owner of the trademark or service mark from reflecting the mark in a corresponding domain name, provided that Respondent has engaged in a pattern of such conduct; or

(iii)      that Respondent has registered the Domain Name primarily for the purpose of disrupting the business of a competitor; or

(iv)      that by using the Domain Name, Respondent has intentionally attempted to attract, for commercial gain, Internet users to Respondent’s website or other online location, by creating a likelihood of confusion with Complainant’s mark as to the source, sponsorship, affiliation, or endorsement of Respondent’s website or location or of a product or service on Respondent’s website or location.

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The Panel concludes that Respondent has registered and used the Domain Name in bad faith.

Because Complainant’s mark had been used and registered by Complainant before the Domain Name
registration, and noting the content of the Website, it is clear that Respondent had Complainant’s mark in
mind when registering the Domain Name (Tudor Games, Inc. v. Domain Hostmaster, Customer ID No.
09382953107339 dba Whois Privacy Services Pty Ltd / Domain Administrator, Vertical Axis Inc., WIPO Case
No. D2014-1754; Parfums Christian Dior v. Javier Garcia Quintas and Christiandior.net, WIPO Case No.
D2000-0226).

Furthermore, the content of the Website offers services that are directly related to Complainant’s business, containing car photos, advertising images of Complainant without permission, and displaying Complainant’s trademark, thereby giving the false impression that the Website is connected to Complainant. This further

supports registration in bad faith reinforcing the likelihood of confusion, as Internet users are likely to
consider the Domain Name as in some way endorsed by or connected with Complainant (WIPO Overview

3.0, section 3.1.4).

The Domain Name incorporates entirely Complainant’s trademark plus additional words. This further
indicates that Respondent knew of Complainant and chose the Domain Names with knowledge of

Complainant and its industry (Safepay Malta Limited v. ICS Inc., WIPO Case No. D2015-0403).

As regards bad faith use, Complainant demonstrated that the Domain Name is employed to host a Website
which provides services similar to those of Complainant and appears falsely to be that of or endorsed by
Complainant. The Domain Name has been operated by intentionally creating a likelihood of confusion with
Complainant’s trademark and business. This further supports the finding of bad faith use (Arkema France v.
Aaron Blaine, supra; Aktiebolaget Electrolux v. Priscilla Quaiotti Passos, WIPO Case No. D2011-0388; and

WIPO Overview 3.0, sections 3.1.4 and 3.2.1).

Last, the Panel considers also the apparent concealment of the Domain Name holder’s identity (the Written
Notice was not able to be delivered to Respondent due to false or incomplete address), to be further
indicative of bad faith (BHP Billiton Innovation Pty Ltd v. Domains By Proxy LLC / Douglass Johnson, WIPO

Case No. D2016-0364).

Under these circumstances and on this record, the Panel finds that Respondent registered and used the

Domain Name in bad faith.

Complainant has established Policy, paragraph 4(a)(iii).

8. Decision

For the foregoing reasons, in accordance with paragraphs 4(i) of the Policy and 15 of the Rules, the Panel orders that the Domain Name <datgrabbinhduonglientinh.com> be transferred to Complainant.

/Marina Perraki/
Marina Perraki
Sole Panelist
Date: September 8, 2023