Gas Marketing Code of Conduct Amendment Code 2019 (WA)

20 September 2019 GOVERNMENT GAZETTE, WA 3381

ENERGY

EN301

Energy Coordination Act 1994

Gas Marketing Code of Conduct Amendment

Code 2019

Approved by the Economic Regulation Authority.

1.   Citation

This code is the Gas Marketing Code of Conduct Amendment

Code 2019.

2.   Commencement

This code comes into operation as follows —

(a) clauses 1 and 2— on the day on which this code is published in the Gazette;

(b) the rest of the code — 1 January 2020.

3. Code amended

This code amends the Gas Marketing Code of Conduct 2017.

4.           Clause 1.5 amended

In clause 1.5 insert in alphabetical order:

verifiable confirmation means confirmation that is

given —

(a)	expressly; and
(b)	in writing or orally; and
(c)	by the customer or a nominated person competent to give the confirmation on the

customer's behalf.

3382 GOVERNMENT GAZETTE, WA 20 September 2019

5. Clause 2.2 amended
In clause 2.2(2):

(a)	delete "a retailer or gas marketing agent must give the following information to a customer no later than on or with" and insert:
if a customer enters into a contract described in subclause (1), the retailer or gas marketing agent must give the following information to the customer before or at the time of giving
(b)	delete paragraph (e) and insert:
(e) with respect to a residential customer, a statement that the residential customer may be eligible to receive concessions and how the residential customer may find out about their eligibility for those concessions;
(c)	delete paragraph (g) and insert:
(g) with respect to a residential customer -

(i) telephone

the number for interpreter Interpreter Symbol; and

(ii)     the telephone number for TTY services;

(d) in paragraph (h) delete "retailer; and" and insert:

retailer.

(e) delete paragraph (i).

6.           Clause 2.3 amended

(1)	In clause 2.3(1 )(a) delete "that the non-standard contract has been entered into, and" and insert:
to entering into the non-standard contract and
(2)	In clause 2.3(2)(c) delete "contract;" and insert:
contract.

20 September 2019 GOVERNMENT GAZETTE, WA 3383

(3) Delete clause 2.3(2)(d) to (1) and insert:

(2A) Subject to subclause (3), if a customer enters into a

non-standard contract, the retailer or gas marketing
agent must give the following information to the
customer before or at the time of giving the customer's

first bill

(a) how the customer may obtain -

(i)     a copy of the Code and the Compendium; and

(ii) tariffs,

details on all relevant fees, levels that may apply to the customer;

(b)	the scope of the Code;
(c)	that a retailer and gas marketing agent must comply with the Code;
(d)	how the retailer may assist if the customer is experiencing payment difficulties or financial hardship;
(e)	with respect to a residential customer, a statement that the residential customer may be eligible to receive concessions and how the residential customer may find out about their eligibility for those concessions;
(1)	the distributor's 24 hour telephone number for faults and emergencies;
(g)	with respect to a residential customer -

(i) telephone

the number for interpreter Interpreter Symbol; and

(ii)     the telephone number for TTY services;

(h) how to make an enquiry of, or complaint to, the
retailer.

(4)	In clause 2.3(3) delete "subclauses (2)(d)-(l)," and insert:
subclause (2A),
(5)	Delete clause 2.3(4) and insert:
(4) A retailer or gas marketing agent must obtain the customer's verifiable confirmation that the information referred to in subclause (2) has been given.

3384 GOVERNMENT GAZETTE, WA 20 September 2019

7.           Clause 2.10 amended

In clause 2.10 delete the note.

Economic Regulation Authority

The Common Seal of the Economic Regulation Authority was hereto
duly affixed by the Chairman of the Economic Regulation Authority on

4 September 2019—

NICOLA CUS WORTH, Chair.

In the presence of—

RAY CHALLEN, Member.