Australian Postal (Performance Standards) Regulations 1998 (Cth)
made under the
This is a compilation of the
This compilation was prepared on 15 January 2016.
The notes at the end of this compilation
(the
The effect of uncommenced amendments is not shown in the text of the compiled law. Any uncommenced amendments affecting the law are accessible on ComLaw ( The details of amendments made up to, but not commenced at, the compilation date are underlined in the endnotes. For more information on any uncommenced amendments, see the series page on ComLaw for the compiled law.
If the operation of a provision or amendment of the compiled law is affected by an application, saving or transitional provision that is not included in this compilation, details are included in the endnotes.
If the compiled law is modified by another law, the compiled law operates as modified but the modification does not amend the text of the law. Accordingly, this compilation does not show the text of the compiled law as modified. For more information on any modifications, see the series page on ComLaw for the compiled law.
If a provision of the compiled law has been repealed in accordance with a provision of the law, details are included in the endnotes.
Contents
These Regulations are the
Australian Postal (Performance Standards) Regulations 1998 .
These Regulations commence on 1 July 1998.
It is the intention of the Commonwealth Government that these Regulations be reviewed before 1 July 2001.
In these Regulations:
Act means theAustralian Postal Corporation Act 1989 .
bulk mail means a letter lodged with Australia Post for delivery under its bulk mail service, and accepted by Australia Post for delivery under that service.
off‑peak mail means a letter lodged with Australia Post for delivery under its off‑peak mail service, and accepted by Australia Post for delivery under that service.Note: The operation of the bulk and off‑peak services is set out in The Guide to PreSort Letters issued by Australia Post in December 1995.
This Part prescribes the performance standards to be met by Australia Post in respect of the frequency, speed and accuracy of mail delivery.
(1)Australia Post must service:
(a) daily (except on a Saturday, a Sunday or a public holiday in the place where the delivery point is located)—98% of all delivery points; and
(b) at least 2 days each week—99.7% of all delivery points.
(2) For subregulation (1), a
delivery point is a mail address that, taking account of accessibility, delivery cost and general volume of mail for the address, it is practicable and reasonable to service frequently.
Examples of delivery points Street and roadside letter delivery boxes, post office private boxes and locked bags, private and community bags.
(3) In this regulation:
service , in relation to a delivery point, means be available to visit the delivery point and, if there is a postal article addressed to the delivery point, deliver the article.
(1) This regulation applies to the delivery of letters (
reserved services letters ) to which subsection 29 (2) of the Act applies, except:(a) letters to which section 30 applies; and
(b) letters originating outside Australia; and
(c) letters lodged with Australia Post for delivery as bulk mail; and
(d)letters lodged with Australia Post for delivery as off‑peak mail; and
(e) an article removed from the normal course of carriage by Australia Post under subsection 90UA (1) or (3) of the Act.
Note: Subsection 29 (2) of the Act sets out the services reserved to Australia Post. Section 30 of the Act sets out a number of exceptions to the reserved services.
(1A) For an article mentioned in paragraph (1) (e), if the article is returned to the normal course of carriage under subsection 90UB (3) or 90UC (3) of the Act, this regulation applies to the delivery of the article from the time at which it is returned to the normal course of carriage.
(2) Australia Post must deliver at least 94% of all reserved services letters lodged with Australia Post:
(a) to the indicated address or, if Australia Post knows that the indicated address is not the appropriate address, to the appropriate address; and
(b) within the delivery time for the address mentioned in the following table for:
(i) reserved service letters for which an additional fee is payable for a priority service (
priority letters ); and(ii) reserved service letters other than priority letters (
regular letters ).
1 | Address within:
| Next business day after day of posting | 3 business days after day of posting |
2 | If item 1 does not apply—address within the State in which the letter is lodged | 2 business days after day of posting | 4 business days after day of posting |
3 | If the letter is lodged in the capital city of a State—address within the capital city of another State | 2 business days after day of posting | 5 business days after day of posting |
4 | If the letter is lodged outside the capital city of a State—address within the capital city of another State | 3 business days after day of posting | 6 business days after day of posting |
5 | If the letter is lodged in the capital city of a State—address outside the capital city of another State | 3 business days after day of posting | 6 business days after day of posting |
6 | If the letter is lodged outside the capital city of a State—address outside the capital city of another State | 4 business days after day of posting | 7 business days after day of posting |
(3) Subregulation (2) does not apply to a letter lodged for delivery to a mail address that is not normally serviced as provided by paragraph 5 (1) (a).
(4) In this regulation:
day of posting means the period of 24 hours ending, for a mail lodgment point mentioned in regulation 8, at the time notified as the latest time each day for posting at that lodgment point.Note: Posting boxes bear a notice setting out the daily latest time for posting before clearance of the box.
State includes the Australian Capital Territory and the Northern Territory.
This Part prescribes the performance standards to be met by Australia Post in respect of the availability and accessibility of:
(a) post‑boxes and other mail lodgment points; and
(b) offices of Australia Post from which Australia Post products or services may be purchased.
(1) Australia Post must maintain the following mail lodgment points in Australia for the lodgment of postal articles other than bulk mail:
(a) lodgment facilities at each of its retail outlets; and
(b) at least 10,000 street posting boxes.
(2) A lodgment facility at a retail outlet may be a street posting box.
(3) In this regulation:
retail outlet means an office of the kind mentioned in subregulation 9 (1).street posting box means a container provided in a public place by Australia Post for the lodgment of standard postal articles for collection and delivery by Australia Post.
(1) Australia Post must maintain, in Australia, at least 4,000 offices (
retail outlets ) at which persons can purchase Australia Post products and services.(2) At any time, there must be located in places that, within the meaning of the areas classification report, are in a rural or remote zone, at least 50% of all retail outlets in operation, and, in any event, not fewer than 2,500 retail outlets.
(3) A retail outlet must be so located that:
(a) in a metropolitan area (within the meaning of the areas classification report), at least 90% of residences in the area are located within 2.5 kilometres of a retail outlet; and
(b) in the area comprising the non‑metropolitan zones (within the meaning of the areas classification report), at least 85% of residences in the area are located within 7.5 kilometres of a retail outlet.
(4) Compliance with this regulation does not require that a retail outlet be capable of retailing all kinds of Australia Post products and services at all times.
(5) In this regulation:
areas classification report means the report titled “Rural, Remote and Metropolitan Areas Classification 1991 Census Edition” published by the Department of Primary Industries and Energy and the Department of Human Services and Health in November 1994.
The endnotes provide information about this compilation and the compiled law.
The following endnotes are included in every compilation:
Endnote 1—About the endnotes
Endnote 2—Abbreviation key
Endnote 3—Legislation history
Endnote 4—Amendment history
Endnotes about misdescribed amendments and other matters are included in a compilation only as necessary.
The abbreviation key sets out abbreviations that may be used in the endnotes.
Amending laws are annotated in the legislation history and amendment history.
The legislation history in endnote 3 provides information about each law that has amended (or will amend) the compiled law. The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation.
The amendment history in endnote 4 provides information about amendments at the provision (generally section or equivalent) level. It also includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law.
A misdescribed amendment is an amendment that does not accurately describe the amendment to be made. If, despite the misdescription, the amendment can be given effect as intended, the amendment is incorporated into the compiled law and the abbreviation “(md)” added to the details of the amendment included in the amendment history.
If a misdescribed amendment cannot be given effect as intended, the abbreviation “(md not incorp)” is added to the details of the amendment included in the amendment history.
A = Act | o = order(s) |
ad = added or inserted | Ord = Ordinance |
am = amended | orig = original |
amdt = amendment | par = paragraph(s)/subparagraph(s) |
c = clause(s) | /sub‑subparagraph(s) |
C[x] = Compilation No. x | pres = present |
Ch = Chapter(s) | prev = previous |
def = definition(s) | (prev…) = previously |
Dict = Dictionary | Pt = Part(s) |
disallowed = disallowed by Parliament | r = regulation(s)/rule(s) |
Div = Division(s) | Reg = Regulation/Regulations |
exp = expires/expired or ceases/ceased to have | reloc = relocated |
effect | renum = renumbered |
F = Federal Register of Legislative Instruments | rep = repealed |
gaz = gazette | rs = repealed and substituted |
LI = Legislative Instrument | s = section(s)/subsection(s) |
LIA
= | Sch = Schedule(s) |
(md) = misdescribed amendment can be given | Sdiv = Subdivision(s) |
effect | SLI = Select Legislative Instrument |
(md not incorp) = misdescribed amendment | SR = Statutory Rules |
cannot be given effect | Sub‑Ch = Sub‑Chapter(s) |
mod = modified/modification | SubPt = Subpart(s) |
No. = Number(s) | |
commenced or to be commenced |
1998 No. 99 | 27 May 1998 | 1 July 1998 | |
1998 No. 183 | 30 June 1998 | 1 July 1998 | — |
2008 No. 26 | 20 Mar 2008 (F2008L00793) | 24 Mar 2008 (r 2) | — |
119, 2015 | 27 July 2015 (F2015L01179) | 4 Jan 2016 (s 2(1) item 2) | — |
r 2.......................................... | am No 183, 1998 |
r 6.......................................... | am No 26, 2008; No 119, 2015 |
r 9.......................................... | am No 183, 1998 |
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