Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020

Administered by Department of Employment and Workplace Relations

Legislation au F2019L01170 In force Legislative Instrument

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Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020

made under section 34E of the

Safety, Rehabilitation and Compensation Act 1988

Compilation No. 1 

Compilation date: 1 July 2023

Includes amendments up to: F2022L01153

About this compilation

This compilation

This is a compilation of the Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020 that shows the text of the law as amended and in force on 1 July 2023 (the compilation date).

The notes at the end of this compilation (the endnotes) include information about amending laws and the amendment history of provisions of the compiled law.

Uncommenced amendments

The effect of uncommenced amendments is not shown in the text of the compiled law. Any uncommenced amendments affecting the law are accessible on the Legislation Register (www.legislation.gov.au). The details of amendments made up to, but not commenced at, the compilation date are underlined in the endnotes. For more information on any uncommenced amendments, see the series page on the Legislation Register for the compiled law.

Application, saving and transitional provisions for provisions and amendments

If the operation of a provision or amendment of the compiled law is affected by an application, saving or transitional provision that is not included in this compilation, details are included in the endnotes.

Modifications

If the compiled law is modified by another law, the compiled law operates as modified but the modification does not amend the text of the law. Accordingly, this compilation does not show the text of the compiled law as modified. For more information on any modifications, see the series page on the Legislation Register for the compiled law.

Selfrepealing provisions

If a provision of the compiled law has been repealed in accordance with a provision of the law, details are included in the endnotes.

 

 

 

Contents

Part 1 — Preliminary.....................................................1

1  Name…………………………………………………………………………………….. 1

3  Authority………………………………………………………………………………… 1

4  Definitions………………………………………………………………………………..              1

Part 2 — Operational Standards............................................2

6  Standards relating to effectivenesss, availability and cost………………………………. 2

7  Other standards relating to an approved program provider..……………………………. 2

 

Endnotes                                                                                                                           5

Endnote 1 – About the endnotes                                                                                                       5

Endnote 2 – Abbreviation key                                                                                                          6

Endnote 3 – Legislation history                                                                                                        7

Endnote 4 – Amendment history                                                                                                      8

       

Part 1 — Preliminary

1  Name

  This instrument is the Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020.

3  Authority

  This Instrument is made under section 34E of the Act.

4  Definitions

Note: A number of expressions used in this instrument are defined in section 4 and section 5 of the Act, including the following:

(a) Comcare

(b) approved program provider

(c) rehabilitation authority

(d) rehabilitation program

(e) employee

(f) injury

In this instrument:

Act means the Safety, Rehabilitation and Compensation Act 1988.

registered health practitioner means an individual registered to practise a health profession under the Health Practitioner Regulation National Law as in force in the relevant State or Territory, but does not include an individual who holds a non-practising registration under that Law.  

rehabilitation services means services provided by an approved program provider as part of a rehabilitation program.

solvent has the same meaning as in subsection 95A(1) of the Corporations Act 2001.

 


Part 2 — Operational Standards

Standards relating to effectiveness, availability and cost

Standards relating to effectiveness

 (1) An approved program provider must ensure that rehabilitation services are provided in a way that is effective in assisting an employee to continue to work, or return to work, after injury.

 (2) Without limiting subsection 6(1), an approved program provider must ensure that rehabilitation services are provided in a way that is effective in ensuring that, to the greatest extent possible, employees assisted by the approved program provider are able to:

 (a) return to work, or keep working, in a way that minimises any ongoing effects of the injury; and             

 (b) achieve a safe and durable return to work; and

 (c) undertake work for which the employee is suited, having regard to the particular injury and circumstances of the employee.

Standards relating to availability

 (3) An approved program provider must ensure that rehabilitation services are suitably available to an employee who has suffered an injury.

 (4) Without limiting subsection 6(3), an approved program provider must ensure, following an arrangement with a rehabilitation authority, that:

 (a) the provider implements the arrangement with the authority within a reasonable time; and

 (b) the employee is able to access the required rehabilitation services within a reasonable period; and

 (c) the employee is not otherwise adversely affected through not being able to access the required rehabilitation services within a reasonable period.             

Standards relating to cost

 (5) An approved program provider’s costs in relation to the provision of rehabilitation services must have a reasonable relationship to the value of the rehabilitation service provided.

7  Other standards relating to an approved program provider

Standards relating to governance

 (1) An approved program provider must ensure that, in connection with the provision of rehabilitation services, it:

 (a) complies with all applicable laws, including privacy, confidentiality and work health and safety legislation; and

 (b) implements all appropriate measures and policies to detect and prevent fraud and other malpractice; and

 (c) maintains and secures appropriate records in relation to the provision of rehabilitation services; and

 (d) maintains appropriate financial records in relation to its operations as an approved program provider.

Standards relating to financial solvency

 (2) An approved program provider that is not an individual must be solvent for the entire period in which it is an approved program provider.

 (3) An approved program provider who is an individual must not, for the entire period in which they are an approved program provider:

 (a) become bankrupt; or 

 (b) apply to take the benefit of a law for the relief of bankruptcy or insolvent debtors; or

 (c) compound with their creditors or assign remuneration or property for their benefit.             

Standards relating to qualifications and practices of individuals providing rehabilitation services

 (4) An approved program provider must ensure that any individual who provides rehabilitation services on its behalf:

 (a) is relevantly qualified; and

 (b) undertakes appropriate professional development in relation to the provision of rehabilitation services; and

 (c) is aware of all relevant guidance and policies of Comcare in relation to the provision of rehabilitation services; and

 (d) either:

 (i) has at least 12 months’ professional experience in providing such rehabilitation services; or

 (ii) is supervised by another individual who has at least 12 months’ professional experience in providing such rehabilitation services; and

 (e) has completed any training as specified by Comcare to be undertaken by an approved program provider; and

 (f) understands all the approved program provider’s policies and practices relevant to the provision of rehabilitation services; and

 (g) provides rehabilitation services only in a way that is consistent with any relevant code of professional ethics or practice that may apply to that individual when providing rehabilitation services.

 (5) For this section, an individual is relevantly qualified in relation to a rehabilitation service if they are:

 (a) a registered health practitioner who is registered to practise one of the following health professions:

 (i) Occupational therapist;

 (ii) Physiotherapist;

 (iii) Psychologist;

 (iv) Medical practitioner;

 (v) Nurse;

(vi) Osteopath; or 

(b)  a rehabilitation counsellor who holds full membership of the Australian Society of Rehabilitation Counsellors; or

 (c) a rehabilitation counsellor who holds associate membership of the Australian Society of Rehabilitation Counsellors and is in the process of progressing to full membership in accordance with the rules of the Society at the time they provide the rehabilitation service; or

 (d) a rehabilitation counsellor who holds full membership of the Rehabilitation Counselling Association of Australasia; or

 (e) an exercise physiologist who is accredited with Exercise and Sports Science Australia; or

 (f) a social worker who has full membership of the Australian Association of Social Workers.             

 

 

Endnotes

Endnote 1—About the endnotes

The endnotes provide information about this compilation and the compiled law.

The following endnotes are included in every compilation:

Endnote 1—About the endnotes

Endnote 2—Abbreviation key

Endnote 3—Legislation history

Endnote 4—Amendment history

Abbreviation key—Endnote 2

The abbreviation key sets out abbreviations that may be used in the endnotes.

Legislation history and amendment history—Endnotes 3 and 4

Amending laws are annotated in the legislation history and amendment history.

The legislation history in endnote 3 provides information about each law that has amended (or will amend) the compiled law. The information includes commencement details for amending laws and details of any application, saving or transitional provisions that are not included in this compilation.

The amendment history in endnote 4 provides information about amendments at the provision (generally section or equivalent) level. It also includes information about any provision of the compiled law that has been repealed in accordance with a provision of the law.

Misdescribed amendments

A misdescribed amendment is an amendment that does not accurately describe how an amendment is to be made. If, despite the misdescription, the amendment can be given effect as intended, then the misdescribed amendment can be incorporated through an editorial change made under section 15V of the Legislation Act 2003.

If a misdescribed amendment cannot be given effect as intended, the amendment is not incorporated and “(md not incorp)” is added to the amendment history.

 

Endnote 2—Abbreviation key

 

ad = added or inserted

orig = original

am = amended

par = paragraph(s)/subparagraph(s)

amdt = amendment

/subsubparagraph(s)

c = clause(s)

pres = present

C[x] = Compilation No. x

prev = previous

Ch = Chapter(s)

(prev…) = previously

def = definition(s)

Pt = Part(s)

Dict = Dictionary

r = regulation(s)/rule(s)

disallowed = disallowed by Parliament

reloc = relocated

Div = Division(s)

renum = renumbered

exp = expires/expired or ceases/ceased to have

rep = repealed

effect

rs = repealed and substituted

F = Federal Register of Legislation

s = section(s)/subsection(s)

gaz = gazette

Sch = Schedule(s)

LA = Legislation Act 2003

Sdiv = Subdivision(s)

LIA = Legislative Instruments Act 2003

SLI = Select Legislative Instrument

(md not incorp) = misdescribed amendment

SR = Statutory Rules

cannot be given effect

SubCh = SubChapter(s)

mod = modified/modification

SubPt = Subpart(s)

No. = Number(s)

underlining = whole or part not

o = order(s)

commenced or to be commenced

Ord = Ordinance

 

 

Endnote 3—Legislation history

 

Name

Registration

Commencement

Application, saving and transitional provisions

Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020

10 September 2019

(F2019L01170)

1 July 2020

 

Safety, Rehabilitation and Compensation Act Amendment (Operational Standards for Rehabilitation Program Providers) Determination 2022

1 September 2022

(F2022L01153)

1 July 2023

 

 

Endnote 4—Amendment history

 

Provision affected

How affected

s 2

rep LA s 48D

s 4 Note

am F2022L01153

s 5

rep LA s 48C

s 6(1)

am F2022L01153

s 6(2)

am F2022L01153

par 6(2)(a)

am F2022L01153

par 7(5)(a)(v)

am F2022L01153

par 7(5)(a)(vi)

ad F2022L01153

 

Overview

The Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020, made under section 34E of the Safety, Rehabilitation and Compensation Act 1988, aims to address the need for standardised operational benchmarks for providers of rehabilitation programs in Australia. This determination sets forth specific operational standards that approved program providers must adhere to, ensuring that the rehabilitation services provided are effective, available, and cost-efficient, while also maintaining high governance and financial solvency standards. The enacting body responsible for this determination is the Parliament of Australia, reflecting the legislative intent to enhance the quality and reliability of rehabilitation services for employees who have suffered work-related injuries. The overarching policy objective is to improve the outcomes for injured employees by ensuring that rehabilitation programs are delivered in a manner that facilitates their return to work or continuation of work, with minimal ongoing effects of their injuries.

Scope and Application

The Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020 applies to approved program providers who deliver rehabilitation services as part of a rehabilitation program under the Safety, Rehabilitation and Compensation Act 1988. This legislation mandates specific operational standards that approved program providers must adhere to in order to ensure the effectiveness, availability, and cost-efficiency of rehabilitation services provided to employees who have suffered injuries. These providers must ensure that their services are effective in assisting employees to return to or continue work, are suitably available, and that the costs associated with providing these services are reasonable. The Determination also sets standards for governance, financial solvency, and the qualifications and practices of individuals providing rehabilitation services. It applies nationally across Australia, and it is administered by the Commonwealth under the Safety, Rehabilitation and Compensation Act 1988. The Act does not explicitly state any exclusions or thresholds but does outline specific requirements that approved program providers must meet to comply with the operational standards. The application and enforcement of these standards may be further detailed through subordinate instruments or regulations as necessary.

Key Provisions

The Safety, Rehabilitation and Compensation Act (Operational Standards for Rehabilitation Program Providers) Determination 2020 sets out a series of operational standards that approved program providers must adhere to when providing rehabilitation services to employees injured in the course of their employment. Under Section 6, an approved program provider must ensure that rehabilitation services are effective, available, and reasonably priced. Specifically, rehabilitation services must be effective in helping employees continue to work or return to work post-injury, with a focus on minimising ongoing effects of the injury, achieving a safe and durable return to work, and facilitating work suited to the employee's condition (Sections 6(1) and 6(2)). Furthermore, these services must be suitably available to injured employees, with arrangements made with rehabilitation authorities to ensure timely access without adverse effects (Sections 6(3) and 6(4)). Additionally, the cost of rehabilitation services must bear a reasonable relationship to their value (Section 6(5)). In addition to these standards, approved program providers must also comply with governance, financial solvency, and qualifications standards. Governance standards require compliance with all applicable laws, implementation of measures to detect and prevent fraud, and maintenance of appropriate records (Section 7(1)). Financial solvency standards mandate that corporate approved program providers remain solvent throughout their operation, while individual providers must avoid bankruptcy or similar legal proceedings (Section 7(2)). Finally, standards relating to the qualifications and practices of individuals providing rehabilitation services require that such individuals be relevantly qualified, have appropriate experience and training, and adhere to professional ethics and codes (Section 7(4) and (5)). Failure to comply with the operational standards set forth in this Determination may result in various consequences. While the Determination itself does not explicitly outline specific offences, penalties, or consequences for non-compliance, breaches of these standards could potentially lead to actions under the overarching Safety, Rehabilitation and Compensation Act 1988. For instance, non-compliance with the requirements for approved program providers could lead to the revocation of their approval, fines, or other penalties as prescribed under the Act. Moreover, individual providers or their representatives found guilty of fraudulent activities or other malpractices could face additional criminal charges and penalties as per the relevant laws.

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Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.