Private Health Insurance (Complaints Levy) Rules 2019

Administered by Department of Health, Disability and Ageing

Legislation au F2019L01258 Rules Not in force Legislative Instrument

Legislation content

EXPLANATORY STATEMENT

 

 

Issued by the Authority of the Minister for Health

 

Private Health Insurance (Complaints Levy) Act 1995

 

Private Health Insurance (Complaints Levy) Rules 2019

 

Section 8 of the Private Health Insurance (Complaints Levy) Act 1995 (the Act) provides that the Minister may make Private Health Insurance (Complaints Levy) Rules providing for matters required or permitted by the Act to be provided, or necessary or convenient to be provided, in order to carry out or give effect to the Act.

 

The Act imposes levies on private health insurers conducting health insurance business. The Act provides that the rate of complaints levy must be based on the number of complying health insurance policies on issue on the census day and may be different for policies under which different numbers of people are insured. The Act also provides that the rate of complaints levy must not exceed $0.50 a quarter in respect of complying health insurance policies under which only one person is insured and, otherwise, $1.00 a quarter.

 

The complaints levy is collected in accordance with the Private Health Insurance Act 2007 and the Private Health Insurance (Levy Administration) Rules 2015. The Private Health Insurance (Levy Administration) Rules 2015 specify that the complaints levy is payable on 31 December each year.

 

Purpose of the Rules

 

The Private Health Insurance (Complaints Levy) Rules 2019 (the Rules) repeal and replace the Private Health Insurance (Complaints Levy) Rules 2018 (the Previous Rules) to alter the rate of complaints levy payable. The Rules also specify the complaints levy days and the census day for the purposes of the Act.

 

The purpose of the complaints levy is to finance the administrative costs of the Private Health Insurance Ombudsman (PHIO). The functions of PHIO are set out at section 20D of the Ombudsman Act 1976. Functions of PHIO include dealing with complaints, conducting investigations, publishing and reporting information, and making recommendations.

 

The rate of complaints levy is based on the expected administrative costs of the PHIO for the financial year. This financial year’s costs are lower than the previous financial year’s costs because PHIO had set up costs to expand its role and upgrade the government’s private health insurance website in the 2018-19 financial year. This year’s costs are higher than in the 201718 financial year due to the ongoing costs associated with PHIO’s expanded role which allows officers to undertake inspections and audits of the private health insurers to ensure they meet their regulatory obligations in relation to private health consumers.

 

A new numerator, equal to the PHIO budget for the current financial year, is inputted into the formulas for calculating the complaints levy rates in the Rules each year unless the PHIO budget is the same as the previous financial year.

 

Details of the Rules are set out in the Attachment.

 

The Rules commence on the day following their registration on the Federal Register of Legislation.

 

Consultation

 

Private health insurers are aware that the complaints levy amount they are required to pay changes from year to year, according to changes in the number of policies that private health insurers hold and increases/decreases in the expected administrative costs of the PHIO.

 

Insurers were consulted about the expansion of the PHIO powers and upgrading of the government private health insurance website as part of the broader Private Health Insurance Reform consultation undertaken in 2018. The increase funding for these changes was announced in the Mid-Year Economic and Fiscal Outlook 2017-18. No specific consultation was undertaken in relation to this version of the rules.

 

This Instrument is a legislative instrument for the purposes of the Legislation Act 2003.

 

ATTACHMENT

 

DETAILS OF THE PRIVATE HEALTH INSURANCE (COMPLAINTS LEVY) RULES 2019

 

  1. Name

 

Rule 1 provides that the title of the Rules is the Private Health Insurance (Complaints Levy) Rules 2019 (the Rules).

 

2.             Commencement

 

Rule 2 provides that the Rules commence on the day after they are registered on the Federal Register of Legislation.

 

3.             Authority

 

Rule 3 provides that the Rules are made under section 8 of the Private Health Insurance (Complaints Levy) Act 1995.

 

4.             Definitions

 

Rule 4 provides definitions for the Rules. The definitions of the terms ‘joint policy’ and ‘policy’ have been amended from the Private Health Insurance (Complaints Levy) Rules 2018 (the Previous Rules) to correct an error that occurred when making the Previous Rules involving the inadvertent deletion of the term ‘policy’ from the list of definitions. This had no material effect on the collection of the PHIO levy.

 

5.             Schedules

 

Rule 5 provides that each instrument that is specified in a Schedule to the Rules is amended or repealed as set out in the applicable items in the Schedule concerned, and any other item in a Schedule to the Rules has effect according to its terms. Schedule 1 specifies and repeals the Previous Rules.

 

6.             Census day

 

Rule 6 provides that the census day is the 30 June last occurring before the day on which the levy is payable. This is unchanged from the day specified in Rule 6 of the Previous Rules.

 

7.             Complaints levy day

 

Rule 7 specifies that the complaints levy day is 1 October each year. This is unchanged from the day specified in Rule 7 of the Previous Rules.

 

8.             Rate of levy for a single policy

 

Rule 8 provides that the rate of complaints levy for a single policy on issue from an insurer on the census day is calculated using the formula:

 

$ 2,962,000.00

total number of single policies + (2 × total number of joint policies)

 

 

Subrule 8(2) provides that if the rate of levy calculated for a single policy on issue from an insurer is more than $0.50, the rate for the policy is $0.50.

 

9.             Rate of levy for a joint policy

 

Rule 9 provides that the rate of complaints levy for a joint policy on issue from an insurer on the census day is calculated using the formula:

 

2 x

$ 2,962,000.00

total number of single policies + (2 × total number of joint policies)

 

 

Subrule 9(2) provides that if the rate of levy calculated for a joint policy on issue from an insurer is more than $1.00, the rate for the policy is $1.00.

 

Schedule 1—Repeals

 

Schedule 1 specifies and repeals the Previous Rules.

 

 

 

 


Statement of Compatibility with Human Rights

Prepared in accordance with Part 3 of the Human Rights (Parliamentary Scrutiny) Act 2011

 

Private Health Insurance (Complaints Levy) Rules 2019

This Legislative Instrument is compatible with the human rights and freedoms recognised or declared in the international instruments listed in section 3 of the Human Rights (Parliamentary Scrutiny) Act 2011.

 

Overview of the Legislative Instrument

The Private Health Insurance (Complaints Levy) Rules 2019 (the Rules) specify the days on which the complaints levy is imposed, and the rate at which it is imposed, for the purposes of the Private Health Insurance (Complaints Levy) Act 1995 (the Act). The purpose of the complaints levy is to finance the administrative costs of the Private Health Insurance Ombudsman (PHIO).

 

A new rate of levy has been incorporated into the Rules.

 

Human rights implications

The Rules do not directly engage any of the individual human rights covered by the Human Rights (Parliamentary Scrutiny) Act 2011 because the complaints levy is imposed on private health insurers who conduct health insurance business, not on individuals.

 

However, the Rules indirectly engage article 12(1) of the International Covenant on Economic Social and Cultural Rights by assisting with the progressive realisation of the right to a system of health protection which provides equality of opportunity for people to enjoy the highest attainable level of health.

 

The complaints levy funds the operations of the PHIO, which protects the interests of private health insurance consumers. The PHIO supports consumers in dealing with complaints they have about access to, or administration of, private health insurance policies. The continued collection of the complaints levy at an appropriate level to fund the PHIO is critical to ensure that consumers and health care providers have confidence in the administration of the private health insurance system, particularly through effective complaints management and consumer information services.

 

Conclusion

The Rules are compatible with human rights because it supports the right to health by ensuring the continued funding of the PHIO at appropriate levels.

 

Greg Hunt
Minister for Health

 

 

Overview

The Private Health Insurance (Complaints Levy) Act 1995 was enacted to address the need for a sustainable funding mechanism for the administrative costs of the Private Health Insurance Ombudsman (PHIO). This Act, introduced by the Australian Parliament, aims to ensure that PHIO can effectively manage complaints and support consumers in the private health insurance sector. The Act allows the Minister for Health to set the rate of complaints levy based on the number of policies and the expected administrative costs of the PHIO, ensuring that the levy does not exceed $0.50 per quarter for single policies and $1.00 for joint policies. The levy is intended to support the PHIO’s functions, which include handling complaints, conducting investigations, and providing consumer information, thereby promoting equitable access to health services. The Private Health Insurance (Complaints Levy) Rules 2019, made under section 8 of the Act, specify the rate of complaints levy and the timing for its imposition. These Rules were developed to update the rate of the complaints levy to reflect the current financial requirements of the PHIO and to ensure the levy remains a viable funding source. The new rules maintain the levy collection days and the census day, ensuring consistency and predictability for private health insurers. While the complaints levy is imposed on insurers rather than individuals, it indirectly supports the right to health by enabling the PHIO to operate effectively, thereby fostering consumer confidence in the private health insurance system.

Scope and Application

The Private Health Insurance (Complaints Levy) Act 1995 applies to private health insurers who conduct health insurance business in Australia. This Act imposes a complaints levy on these insurers to finance the administrative costs of the Private Health Insurance Ombudsman (PHIO), an independent statutory office established under the Ombudsman Act 1976. The complaints levy is collected in accordance with the Private Health Insurance Act 2007 and the Private Health Insurance (Levy Administration) Rules 2015, which specify that the levy is payable on 31 December each year. The rate of the complaints levy is determined based on the expected administrative costs of the PHIO for the financial year and is calculated using formulas that consider the number of single and joint policies issued by each insurer. The levy rates are capped at $0.50 per quarter for single policies and $1.00 per quarter for joint policies. The complaints levy is collected on the census day, which is the last occurring 30 June before the levy is payable, and the levy day is set as 1 October each year. These rules are made under section 8 of the Private Health Insurance (Complaints Levy) Act 1995 and specify the days and rates for the complaints levy, replacing the previous rules to reflect changes in the administrative costs of the PHIO. The Rules are compatible with human rights as they support the right to health by ensuring the continued funding of the PHIO at appropriate levels, which in turn supports the interests of private health insurance consumers.

Key Provisions

The Private Health Insurance (Complaints Levy) Rules 2019 (the Rules) are designed to specify the days on which the complaints levy is imposed and the rate at which it is imposed, in accordance with the Private Health Insurance (Complaints Levy) Act 1995 (the Act). The primary purpose of these Rules is to establish a mechanism for funding the administrative costs of the Private Health Insurance Ombudsman (PHIO). As outlined in section 8 of the Act, the Minister has the authority to make these Rules to address matters required or permitted by the Act. The Rules detail the specific days for levy imposition and the rates based on the number of single and joint health insurance policies, as well as the method for calculating these rates. Rule 6 specifies that the complaints levy day is 1 October each year, while Rule 7 sets the census day as 30 June preceding the levy payment date. Rules 8 and 9 provide the formulas for calculating the complaints levy for single and joint policies respectively, with maximum caps of $0.50 per quarter for single policies and $1.00 per quarter for joint policies. These Rules impose several obligations on private health insurers. Firstly, they must calculate the complaints levy based on the formulas provided in the Rules. Secondly, they must ensure the levy is paid by the specified deadlines, with the levy being payable on 31 December each year as per the Private Health Insurance (Levy Administration) Rules 2015. Additionally, insurers must maintain accurate records of the number of single and joint policies in issue on the census day to correctly calculate the levy. The Rules also require insurers to be aware of any changes in the rates or the days for levy imposition, which are subject to annual updates. Furthermore, insurers must be aware of the purpose of the levy, which is to fund the administrative costs of the PHIO, and therefore, ensure the continued operation and effectiveness of the PHIO in protecting the interests of private health insurance consumers. Failure to comply with the provisions of the Rules can result in various consequences. While the Rules themselves do not explicitly state specific penalties for non-compliance, non-payment or incorrect payment of the complaints levy could potentially lead to enforcement actions under the Private Health Insurance Act 2007 or the Private Health Insurance (Levy Administration) Rules 2015. Typically, such breaches might attract fines or other administrative penalties as prescribed by the relevant Acts or Regulations. Additionally, ongoing non-compliance could undermine the funding of the PHIO, potentially affecting its ability to effectively manage complaints and protect consumers, which could indirectly lead to further regulatory scrutiny or action against the insurer. The Rules do not specify maximum penalties but compliance with related Acts and Regulations would need to be adhered to avoid potential legal and financial repercussions.

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Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.