Private Health Insurance (Complaints Levy) Rules 2018

Administered by Department of Health, Disability and Ageing

Legislation au F2018L01368 Rules Not in force Legislative Instrument

Legislation content

EXPLANATORY STATEMENT

 

 

Issued by the Authority of the Minister for Health

 

Private Health Insurance (Complaints Levy) Act 1995

 

Private Health Insurance (Complaints Levy) Rules 2018

 

Section 8 of the Private Health Insurance (Complaints Levy) Act 1995 (the Act) provides that the Minister may make Private Health Insurance (Complaints Levy) Rules providing for matters required or permitted by the Act to be provided, or necessary or convenient to be provided, in order to carry out or give effect to the Act.

 

The Act imposes levies on private health insurers conducting health insurance business. The Act provides that the rate of complaints levy must be based on the number of complying health insurance policies on issue on the census day and may be different for policies under which different numbers of people are insured. The Act also provides that the rate of complaints levy must not exceed $0.50 a quarter in respect of complying health insurance policies under which only one person is insured and, otherwise, $1.00 a quarter.

 

The complaints levy is collected in accordance with the Private Health Insurance Act 2007 and the Private Health Insurance (Levy Administration) Rules 2015. The Private Health Insurance (Levy Administration) Rules 2015 specify that the complaints levy is payable on 31st day of December each year.

 

Purpose of the Rules

 

The Private Health Insurance (Complaints Levy) Rules 2018 (the Rules) repeal and replace the Private Health Insurance (Complaints Levy) Rules 2017 (the Previous Rules) to alter the rate of complaints levy payable. The Rules also specify the complaints levy days and the census day for the purposes of the Act.

 

The purpose of the complaints levy is to finance the administrative costs of the Private Health Insurance Ombudsman (PHIO). The functions of PHIO are set out at section 20D of the Ombudsman Act 1976. Functions of PHIO include: dealing with complaints, conducting investigations, publishing and reporting information, and making recommendations.

 

The rate of complaints levy is based on the expected administrative costs of the PHIO for the financial year. This year’s costs are significantly higher than last year because PHIO is preparing to expand its role and upgrade the government’s private health insurance website.

 

A new numerator, equal to the PHIO budget for the current financial year, is inputted into the formulas for calculating the complaints levy rates in the Rules each year unless the PHIO budget is the same as the previous financial year.

 

Details of the Rules are set out in the Attachment.

 

The Rules commence on the day following their registration on the Federal Register of Legislation.

 

 

 

Consultation

 

Private health insurers are aware that the complaints levy amount they are required to pay changes from year to year, according to changes in the number of policies that private health insurers hold and increases/decreases in the expected administrative costs of the PHIO.

 

Insurers were consulted about the expansion of the PHIO powers and upgrading of the government private health insurance website. The increase funding for these changes was announced in the Mid-Year Economic and Fiscal Outlook 2017-18.

 

This Instrument is a legislative instrument for the purposes of the Legislation Act 2003.

 

ATTACHMENT

 

DETAILS OF THE PRIVATE HEALTH INSURANCE (COMPLAINTS LEVY) RULES 2018

 

  1. Name

 

Rule 1 provides that the title of the Rules is the Private Health Insurance (Complaints Levy) Rules 2018 (the Rules).

 

2.             Commencement

 

Rule 2 provides that the Rules commence on the day after they are registered on the Federal Register of Legislation.

 

3.             Authority

 

Rule 4 provides that the Rules are made under section 8 of the Private Health Insurance (Complaints Levy) Act 1995. 

 

4.             Definitions

 

Rule 5 provides definitions for the Rules.

 

5.             Schedules

 

Rule 5 provides that each instrument that is specified in a Schedule to this instrument is amended or repealed as set out in the applicable items in the Schedule concerned, and any other item in a Schedule to this instrument has effect according to its terms. Schedule 1 specifies and repeals the Private Health Insurance (Complaints Levy) Rules 2017 (the Previous Rules).

 

6.             Census day

 

Rule 6 provides that the census day is the 30 June last occurring before the day on which the levy is payable.  This is unchanged from the day specified in Rule 6 of the Previous Rules.

 

7.             Complaints levy day

 

Rule 7 specifies that the complaints levy day is 1 October each year. This is unchanged from the day specified in Rule 7 of the Previous Rules.

 

8.             Rate of levy for a single policy

 

Rule 8 provides that the rate of complaints levy for a single policy on issue from an insurer on the census day is calculated using the formula:

 

$3,792,000.00

total number of single policies + (2 × total number of joint policies)

 

 

Subrule 8(2) provides that if the rate of levy calculated for a single policy on issue from an insurer is more than $0.50, the rate for the policy is $0.50.

 

9.             Rate of levy for a joint policy

 

Rule 9 provides that the rate of complaints levy for a joint policy on issue from an insurer on the census day is calculated using the formula:

 

2 x

$3,792,000.00

total number of single policies + (2 × total number of joint policies)

 

 

Subrule 9(2) provides that if the rate of levy calculated for a joint policy on issue from an insurer is more than $1.00, the rate for the policy is $1.00.

 

Schedule 1—Repeals

 

Schedule 1 specifies and repeals the Previous Rules.

 

 

 

 


Statement of Compatibility with Human Rights

Prepared in accordance with Part 3 of the Human Rights (Parliamentary Scrutiny) Act 2011

 

Private Health Insurance (Complaints Levy) Rules 2018

This Legislative Instrument is compatible with the human rights and freedoms recognised or declared in the international instruments listed in section 3 of the Human Rights (Parliamentary Scrutiny) Act 2011.

 

Overview of the Legislative Instrument

The Private Health Insurance (Complaints Levy) Rules 2018 (the Rules) specify the days on which the complaints levy is imposed, and the rate at which it is imposed, for the purposes of the Private Health Insurance (Complaints Levy) Act 1995 (the Act).  The purpose of the complaints levy is to finance the administrative costs of the Private Health Insurance Ombudsman (PHIO).

 

A new rate of levy has been incorporated into the Rules.

 

Human rights implications

The Rules do not directly engage any of the individual human rights covered by the Human Rights (Parliamentary Scrutiny) Act 2011 because the complaints levy is imposed on private health insurers who conduct health insurance business, not on individuals.

 

However, the Rules indirectly engage article 12(1) of the International Covenant on Economic Social and Cultural Rights by assisting with the progressive realisation of the right to a system of health protection which provides equality of opportunity for people to enjoy the highest attainable level of health.

 

The complaints levy funds the operations of the PHIO, which protects the interests of private health insurance consumers.  The PHIO supports consumers in dealing with complaints they have about access to, or administration of, private health insurance policies.  The continued collection of the complaints levy at an appropriate level to fund the PHIO is critical to ensure that consumers and health care providers have confidence in the administration of the private health insurance system, particularly through effective complaints management and consumer information services. 

 

Conclusion

The Rules are compatible with human rights because it supports the right to health by ensuring the continued funding of the PHIO at appropriate levels.

 

Greg Hunt
Minister for Health

 

Overview

The Private Health Insurance (Complaints Levy) Rules 2018 were enacted to address the need for funding the administrative costs of the Private Health Insurance Ombudsman (PHIO). These rules were established under section 8 of the Private Health Insurance (Complaints Levy) Act 1995, which empowers the Minister for Health to make rules necessary to implement the Act. The rules specify the rate at which the complaints levy is imposed on private health insurers, with the levy intended to support the PHIO’s functions, such as dealing with complaints, conducting investigations, and making recommendations. The 2018 rules were introduced to adjust the rate of complaints levy in response to higher expected administrative costs due to PHIO’s expanded role and the upgrading of the government’s private health insurance website. The levy is collected annually and is capped at $0.50 per quarter for single policies and $1.00 per quarter for joint policies, ensuring that the PHIO can continue to effectively protect the interests of private health insurance consumers.

Scope and Application

The Private Health Insurance (Complaints Levy) Act 1995 applies to private health insurers who conduct health insurance business in Australia, targeting the entities responsible for administering health insurance policies rather than individuals. The Act imposes a levy on these insurers, the rate of which is determined based on the number of complying health insurance policies in effect as of the census day and the number of individuals insured under these policies. The levy rates are capped at $0.50 per quarter for policies covering a single person and $1.00 per quarter for other policies. The Act is applicable across the Commonwealth of Australia, ensuring a uniform approach to levy imposition and collection. The Private Health Insurance (Complaints Levy) Rules 2018, made under section 8 of the Act, specify the rate of complaints levy, the days on which the levy is imposed, and the census day, thereby extending the application of the Act through subordinate instruments. These Rules, which replace the previous rules from 2017, adjust the rate of the complaints levy to account for the expected administrative costs of the Private Health Insurance Ombudsman (PHIO) for the financial year, including costs associated with PHIO's expanded role and upgrades to the government’s private health insurance website. The levy is designed to fund PHIO’s operations, which include dealing with complaints, conducting investigations, and providing consumer information. The Rules ensure that the levy is collected in accordance with the Private Health Insurance Act 2007 and the Private Health Insurance (Levy Administration) Rules 2015, which specify the payment deadline as the 31st of December each year. The Act and its subordinate rules do not apply to individuals but are critical in maintaining the integrity and efficiency of the private health insurance system by ensuring that PHIO can effectively carry out its functions.

Key Provisions

The Private Health Insurance (Complaints Levy) Rules 2018 (the Rules) establish the framework for imposing a complaints levy on private health insurers, as mandated by the Private Health Insurance (Complaints Levy) Act 1995 (the Act). Under section 8 of the Act, the Minister is authorised to create these rules, and Rule 4 confirms this authority. The primary objective of the complaints levy is to fund the administrative costs of the Private Health Insurance Ombudsman (PHIO), which handles complaints and administers the private health insurance system. Rule 5 provides definitions necessary for interpreting the Rules, while Rule 6 specifies the census day as the 30 June preceding the levy payment date, and Rule 7 sets the complaints levy day as 1 October each year. The Rules impose specific obligations on private health insurers. Rule 8 mandates that the rate of complaints levy for single policies is calculated using a formula based on the total number of single and joint policies issued by the insurer on the census day. If the calculated rate exceeds $0.50, the levy is capped at $0.50 per policy. Similarly, Rule 9 outlines that the rate for joint policies is calculated using a different formula, with a cap of $1.00 per policy if the calculated rate exceeds this amount. These calculations ensure that the levy is set at appropriate levels to cover the PHIO's administrative costs. Breaches of the obligations under the Rules may have legal consequences. While the Rules themselves do not specify penalties for non-compliance, the Private Health Insurance Act 2007 and the Private Health Insurance (Levy Administration) Rules 2015 provide that failure to pay the complaints levy could result in financial penalties or legal action. The Act and associated rules emphasise the importance of timely and accurate levy payments to support the PHIO's operations and ensure effective consumer protection in the private health insurance sector.

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Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.