Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018

Administered by Department of the Treasury

Legislation au F2018L00737 Regulations Not in force Legislative Instrument

Legislation content

EXPLANATORY STATEMENT

Issued by authority of the Assistant Minister to the Treasurer

Competition and Consumer Act 2010

Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018

The Competition and Consumer Act 2010 (the Act) relates to competition, fair trading and consumer protection.

Section 172 of the Act provides that the Governor-General may make regulations prescribing matters required or permitted by the Act to be prescribed, or necessary or convenient to be prescribed for carrying out or giving effect to the Act.

Consumer Affairs Australian and New Zealand (CAANZ) provided consumer affairs ministers, through the Legislative and Governance Forum on Consumer Affairs (CAF), with the Australian Consumer Law Review Final Report in March 2017 (the ACL Review). The intent of the review was to assess the effectiveness of the Australian Consumer Law (ACL) provisions, including the ACL’s flexibility to respond to new and emerging issues and the extent to which the national consumer policy framework had met the objectives set by the Council of Australian Governments.

On 31 August 2017, CAF agreed to the proposals in the ACL Review. The Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018 (the Regulations) amend the Competition and Consumer Regulations 2010 (CC Regulations) to give effect to two of those proposals:

                 clarify that disclosure requirements for unsolicited consumer agreements do not apply to certain exempt agreements; and

                 clarify the mandatory text requirements for warranties against defects by developing text specific to services and services bundled with goods.

Draft Regulations were released for public consultation from 31 January 2018 to 28 February 2018. Four submissions addressing the Regulations were received. Direct consultation with the relevant state and territory bodies, Australian Competition and Consumer Commission and the Australian Securities and Investments Commission took place at the same time.  

Details of the Regulations are set out in Attachment A.

The Statement of Compatibility is set out in Attachment B.

The Act specifies no conditions that need to be satisfied before the power to make the Regulations may be exercised.

The Regulations are a legislative instrument for the purposes of the Legislation Act 2003.

The Regulations commence on the day after it is registered on the Federal Register of Legislation.
Attachment A

Section 1 — Name

This section provides that the title of the Regulations is the Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018.

Section 2 — Commencement

The Regulations commence on the day after being registered on the Federal Register of Legislation.

Section 3 — Authority

This section provides that the Regulations are made under the Competition and Consumer Act 2010.

Section 4 — Schedules

This section is a technical provision to give operational effect to the amendments contained in the Schedules.

Schedule 1 — Unsolicited consumer agreements (technical amendment C in the ACL Review Final Report)

Items 1 and 2 - Regulation 83

Section 86 of Schedule 2 to the Act, which is the Australian Consumer Law (ACL), prohibits the supply of goods or services under an unsolicited consumer agreement, or accepting or requiring payment for those goods or services for 10 business days. This is known as the cooling off period.

Section 76 of the ACL requires the disclosure of cooling off rights to consumers.

Currently, the effect of existing section 76 of the ACL and regulation 83 in the Competition and Consumer Regulations 2010 (the CC Regulations) is that dealers must advise a consumer of their right to a cooling off period as provided by section 86 of the ACL.

However, the following supplies are exempted from the requirement to provide a cooling off period:

                 certain supplies of electricity or gas services (regulation 89);

                 goods or services under an emergency repair contract (regulation 88); and

                 the supply of goods to a consumer under an unsolicited consumer agreement that is $500 or less (regulation 95).

Items 1 and 2 amend regulation 83 to remove the requirement for suppliers of services exempt from the cooling off period to disclose cooling off rights to those consumers.

New subregulation 83(2) means that suppliers of services that are not required to provide a cooling off period for an unsolicited consumer agreement are no longer required to disclose cooling off rights to consumers.

Item 3 - Application provision

Item 3 inserts a new application provision into Part 8 of the CC Regulations. The amendments apply in relation to agreements entered into on or after commencement of the Regulations. 

Schedule 2 — Warranties against defects (proposal 4 in the ACL Review Final Report)

Item 1 to 4 - Regulation 90

Subsection 102(1) of the ACL allows the regulations to prescribe requirements for warranties against defects. One requirement relates to the inclusion of a mandatory statement with all warranty documentation. Subregulation 90(2) of the CC Regulations prescribes that text. However, it currently only references goods and does not cover services or services bundled with goods.

Items 1 to 4 amend regulation 90 in the CC Regulations to update the prescribed mandatory text for warranties against defects. The revised text takes into account the differences between the supply of goods, the supply of services, and the bundled supply of goods and services.

Item 1 repeals and replaces existing paragraph 90(1)(c) of the CC Regulations to direct the reader to the relevant new mandatory text.

Item 4 prescribes the new mandatory text for the supply of services and the supply of goods and services. The prescribed mandatory text for the supply of goods in subregulation 90(2) is unchanged.

Item 2 inserts an exemption from providing the mandatory text where the services are those described in:

                 section 63 of the ACLservices supplied under a contract in relation to transport or storage of goods related to a consignee’s business or a contract of insurance; or

                 section 65 of the ACLthe supply of gas, electricity or a telecommunications service, or of a kind specified in the regulations.

Item 3 makes related changes to cross referencing.

Item 5 - Application provision

Item 5 inserts a new application provision into Part 8 of the CC Regulations. The amendments apply in relation to warranties against defects issued on or after 12 months from commencement of the Regulations. 

The 12 month timeframe gives suppliers time to update their existing warranty information.


Attachment B

Statement of Compatibility with Human Rights

Prepared in accordance with Part 3 of the Human Rights (Parliamentary Scrutiny) Act 2011

Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018

This Legislative Instrument is compatible with the human rights and freedoms recognised or declared in the international instruments listed in section 3 of the Human Rights (Parliamentary Scrutiny) Act 2011.

Overview of the Legislative Instrument

The Regulations give effect to two proposals included in the Australian Consumer Law Review – Final Report.

The Regulations prescribe alternative mandatory text to be included in warranty documents for the supply of services and services bundled with goods and include exemptions when the text is not required when the warranty will not apply.

The Regulations also remove the requirement for suppliers of services to disclose cooling off rights to consumers where these rights do not apply to those services.

Human rights implications

The Regulations do not engage any of the applicable rights or freedoms.

Conclusion

This Legislative Instrument is compatible with human rights as it does not raise any human rights issues.

Overview

The Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018 were enacted to address certain issues identified in the Australian Consumer Law Review – Final Report. This review was undertaken to assess the effectiveness of the Australian Consumer Law (ACL) provisions and the national consumer policy framework. The Regulations, made under the authority of the Competition and Consumer Act 2010, aim to amend the Competition and Consumer Regulations 2010 in two primary ways. Firstly, they clarify that disclosure requirements for unsolicited consumer agreements do not apply to certain exempt agreements, thereby streamlining compliance for suppliers. Secondly, they establish specific mandatory text requirements for warranties against defects, tailored for services and services bundled with goods, ensuring clarity and consistency in consumer protections across different types of consumer agreements. The Regulations were developed following public consultation and direct consultation with relevant state and territory bodies, the Australian Competition and Consumer Commission, and the Australian Securities and Investments Commission.

Scope and Application

The Competition and Consumer Act 2010 (the Act) applies to all individuals, businesses, and entities engaged in trade or commerce within Australia. The Act encompasses a broad range of activities and transactions, covering various aspects of competition, fair trading, and consumer protection. It applies to both goods and services, and includes provisions for misleading or deceptive conduct, unconscionable conduct, and consumer guarantees. The Act is a Commonwealth Act, but its provisions can affect state and territory laws, and it works in conjunction with state and territory fair trading laws to provide a comprehensive framework for consumer protection across Australia. The Act does not apply to the Australian Defence Force or the Australian Federal Police, and certain Commonwealth entities and activities are exempt from its provisions. The Act's application can be extended or restricted through subordinate instruments such as regulations and guidelines issued by the Australian Competition and Consumer Commission. The Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018 provide specific amendments to the Competition and Consumer Regulations 2010 to give effect to proposals from the Australian Consumer Law Review. These Regulations primarily address unsolicited consumer agreements and warranties against defects, clarifying the application of certain provisions and updating mandatory text requirements for warranties.

Key Provisions

The Competition and Consumer Amendment (Australian Consumer Law Review) Regulations 2018 (the Regulations) provide two main amendments to the Competition and Consumer Regulations 2010 (CC Regulations). Firstly, they clarify that disclosure requirements for unsolicited consumer agreements do not apply to certain exempt agreements (Schedule 1, Item 2). Secondly, they clarify the mandatory text requirements for warranties against defects by developing text specific to services and services bundled with goods (Schedule 2, Items 1-4). These Regulations are designed to give effect to the Australian Consumer Law Review (ACL Review) recommendations and aim to enhance consumer protection in the context of unsolicited agreements and warranty disclosures. The Regulations impose specific obligations on suppliers and service providers. Firstly, suppliers of services that are exempt from the cooling-off period are no longer required to disclose cooling-off rights to consumers (Schedule 1, Item 2). This means that where certain agreements are exempt from the cooling-off period, suppliers are not obligated to inform consumers of their right to cancel the agreement within the specified period. Secondly, suppliers must update their warranty documentation to include specific mandatory text for services and services bundled with goods (Schedule 2, Items 1-4). This includes prescribing alternative mandatory text to be included in warranty documents and exemptions when the text is not required when the warranty will not apply. The Regulations also outline potential penalties and consequences for non-compliance. While specific penalties are not mentioned in the Regulations, non-compliance with the Competition and Consumer Act 2010 (the Act) or the Australian Consumer Law (ACL) can lead to significant penalties under the Act. For example, businesses found to be misleading or deceptive in their conduct can face penalties up to $1.1 million for corporations and $220,000 for individuals, as well as potential injunctive relief and corrective notices. Furthermore, suppliers failing to adhere to the mandatory disclosure and warranty text requirements may face legal action from consumers or regulatory bodies, which can result in substantial financial penalties, reputational damage, and other legal consequences. The Act and the ACL provide a robust framework for enforcing compliance and ensuring that businesses adhere to consumer protection standards.

Legal classification tags

Area of Law
Consumer Law
Instrument
Regulation
Concepts
Reporting & Disclosure Obligations
Regulatory Standards
Transitional Provisions

Interactions

Authorises

All Versions

Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.