Commonwealth Services Delivery Agency (Functions of Chief Executive Officer - Commonwealth Services and Enabling Services) Direction 2010

Administered by Services Australia

Legislation au F2010L00585 Not in force Legislative Instrument

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EXPLANATORY STATEMENT

 

Issued by the authority of the Minister for Human Services

 

Commonwealth Services Delivery Agency Act 1997

 

Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010

 

Authority

  1. Subsection 8 (1) of the Commonwealth Services Delivery Agency Act 1997 (the Act) directly confers some functions on the Chief Executive Officer (CEO) of the Commonwealth Services Delivery Agency (Centrelink).
  2. Under paragraph 8 (1) (c) of the Act, the CEO’s functions also include any functions that the Minister, by writing, directs the CEO to perform. 
  3. Under section 6A of the Act, Centrelink’s function is to assist the CEO in the performance of the CEO’s functions.

 

Background

4.      Subsection 8 (2) of the Act provides that a direction under paragraph 8 (1) (c) is a legislative instrument, but neither section 42 nor Part 6 of the Legislative Instruments Act 2003 applies to the direction.  This means that the Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010 (the Direction) is not subject to disallowance by Parliament and is not subject to automatic sunsetting after 10 years.

5.      Paragraph 8 (1) (a) of the Act confers on the CEO the function of delivering ‘Commonwealth services’ in accordance with service arrangements that are entered into with the ‘principal officers’ of Commonwealth Departments and Commonwealth authorities with the prior written approval of the Minister. 

6.      The term ‘Commonwealth service’ is defined in section 3 of the Act to mean:

‘a service, benefit, program or facility for some or all members of the public that is provided for by the Commonwealth, whether under an enactment or otherwise.

7.      On 16 December 2009, the Minister for Human Services announced that the Government plans to introduce legislation in 2011 to make Centrelink and Medicare Australia part of the Department of Human Services (Department).  This initiative is part of the Government’s strategy to improve service delivery to give Australians better access to social, health and welfare services. 

 

Commonwealth services

8.      The Department already has flexibility to deliver Commonwealth services.  The Direction gives Centrelink’s CEO the same flexibility to deliver Commonwealth services as that possessed by the Department. 

9.      The Direction provides a function to support the Centrelink CEO’s involvement in Commonwealth service delivery without needing a service arrangement to be entered into, with prior written Ministerial approval, before each Commonwealth service is commenced. 

 

Enabling services

10.  On 16 December 2009, the Minister also announced that various enabling services of the Department, Centrelink and Medicare Australia would be brought together. 

11.  Section 5 of the Direction confers on the CEO the function of providing ‘enabling services’ to any ‘Commonwealth authority’ (as defined in section 3 the Act).  The term ‘enabling services’ is defined in the Direction by reference to the services described in the Schedules to the Direction.

12.  By giving this function to the CEO, the Direction gives Centrelink’s CEO the same flexibility as that possessed by the Department.

 

Consultation

13.  The Department consulted with Centrelink and Medicare Australia.  It was not considered necessary to consult externally because the Direction deals solely with internal governance affecting the Department, Centrelink and Medicare Australia.


Details of Direction

 

Section 1 – Name of Direction

This section provides that the name of the Direction is the Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010.

 

Section 2 – Commencement

Under this section, the Direction commences on 1 March 2010. 

 

Section 3 – Definitions

This section defines the terms Act, enabling services, Medicare Australia and Portfolio Department. 

The term enabling services is defined by reference to the services described in Schedules 1 to 8 of the Direction.

Portfolio Department is defined as meaning the ‘Department which administers the Act’.

 

Section 4 — Direction to perform function — Commonwealth services

Under paragraph 8 (1) (c) of the Act, the CEO is directed to perform the functions of:

  • providing Commonwealth services;
  • providing the related services mentioned in subparagraphs (b) (i) to (vi); and
  • providing Commonwealth services together with the Portfolio Department, Medicare Australia or another Commonwealth authority.

In addition to directing the CEO to perform the function of providing Commonwealth services, section 4 of the Direction directs the CEO to provide related services including:

  • making employees available to exercise powers or perform functions related to providing Commonwealth services;
  • making payments in connection with the provision of Commonwealth services;
  • disclosing information about individuals to whom the Commonwealth services relate;
  • undertaking enforcement, compliance, investigation activities related to Commonwealth services.

Section 4 also enables the CEO to provide Commonwealth services together with the Portfolio Department, Medicare Australia or another Commonwealth authority.  This will enable the CEO and Centrelink to work together with the Department, Medicare Australia or another agency in providing Commonwealth services.  This will provide greater flexibility in delivering services to Australians.

A note at the end of section 4 informs readers that the terms ‘Agency’, ‘Chief Executive Officer’, ‘Commonwealth authority’ and ‘Commonwealth service’ are defined in the Act.

 

Section 5 — Direction to perform function — enabling services

Section 5 directs the CEO to perform the functions of:

  • providing enabling services to Commonwealth authorities including the Portfolio Department and Medicare Australia;
  • supervising the provision of enabling services by relevant employees of Centrelink, the Portfolio Department and Medicare Australia to the Portfolio Department and Medicare Australia; and
  • providing Commonwealth services together with the Portfolio Department, Medicare Australia or another Commonwealth authority.

As noted above, the term ‘enabling services’ is defined by reference to the description of the services set out in Schedules 1 to 8 of the Direction.

Section 5 of the Direction enables the CEO to provide services including: audit and assurance services, communications and media services, human resources and personnel services to Commonwealth authorities including the Portfolio Department and Medicare Australia. 

Paragraph 5 (b) allows Centrelink employees to supervise employees of Medicare Australia and the Portfolio Department. 

Paragraph 5 (c) enables Centrelink to provide enabling services together with the Portfolio Department, Medicare Australia or another Commonwealth authority.  This gives the CEO, together with Centrelink, greater flexibility to provide enabling services across the Human Services Portfolio and to other Commonwealth authorities.

 

Schedules 1 to 8

Each of Schedules 1 to 8 of the Direction sets out a description of the services for the purposes of the definition of ‘enabling services’ in section 3.  The descriptions of the services in Schedules 1 to 8 of the Direction are broad.  This provides flexibility for Centrelink in providing the enabling services.

The services set out in the Schedules relate to:

  • Audit and assurances services (Schedule 1);
  • Communications and media services (Schedule 2);
  • Corporate support services (Schedule 3);
  • Human resources and personnel services (Schedule 4);
  • Information and communications technology services (Schedule 5);
  • Information collection, access and release services (Schedule 6);
  • Legal services (Schedule 7); and
  • Ministerial and parliamentary services (Schedule 8).

Overview

The Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010 was enacted to streamline and enhance the delivery of Commonwealth services and enabling services within the human services sector. This legislative instrument, issued by the authority of the Minister for Human Services, aims to provide greater flexibility and efficiency in the administration of these services. The Commonwealth Services Delivery Agency Act 1997 confers certain functions on the Chief Executive Officer of the Commonwealth Services Delivery Agency (Centrelink), and this direction expands those functions to include the delivery of Commonwealth services and the provision of enabling services to various Commonwealth authorities. By removing the need for individual service arrangements and prior written Ministerial approval for each service, the Direction seeks to improve service delivery and coordination across the human services portfolio, ultimately benefiting Australians by providing better access to social, health, and welfare services. The Direction is not subject to disallowance by Parliament and does not have an automatic sunset clause, ensuring its continued applicability in facilitating efficient service delivery.

Scope and Application

The Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010 applies to the Chief Executive Officer (CEO) of the Commonwealth Services Delivery Agency (Centrelink) and outlines the specific functions that the CEO is directed to perform under the Commonwealth Services Delivery Agency Act 1997. This legislation grants the CEO the authority to deliver Commonwealth services in accordance with service arrangements entered into with the principal officers of Commonwealth Departments and authorities, with prior written approval from the Minister. Additionally, the Direction enables the CEO to provide enabling services to Commonwealth authorities, including the Portfolio Department and Medicare Australia, and to supervise the provision of these services by relevant employees of Centrelink, the Portfolio Department, and Medicare Australia. The Direction provides the CEO with flexibility in delivering these services, allowing for collaboration with other Commonwealth authorities to enhance service delivery to Australians. The Direction is not subject to disallowance by Parliament and does not automatically sunset after 10 years. The Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010 applies on a national level, extending the CEO's authority across various Commonwealth services and enabling services as outlined. The Direction does not specify any exclusions or exemptions, nor does it establish thresholds for its application. The scope of the Direction is broad, encompassing a variety of services from audit and assurance to legal and ministerial services, thereby enhancing the operational flexibility of Centrelink in delivering services to the public.

Key Provisions

The Commonwealth Services Delivery Agency (Functions of Chief Executive Officer — Commonwealth Services and Enabling Services) Direction 2010 (the Direction) outlines the functions of the Chief Executive Officer (CEO) of the Commonwealth Services Delivery Agency (Centrelink) as mandated by the Commonwealth Services Delivery Agency Act 1997 (the Act). Under section 4, the CEO is directed to perform the functions of providing Commonwealth services, which include delivering services, benefits, programs or facilities to the public as defined in section 3 of the Act, and related activities such as making employees available for related duties, making payments, disclosing information, and undertaking enforcement or compliance activities. Section 5 of the Direction further directs the CEO to provide enabling services to Commonwealth authorities, which include audit and assurance services, communications and media services, human resources and personnel services, among others, as detailed in Schedules 1 to 8 of the Direction. The Act imposes several obligations on the CEO and Centrelink to facilitate the delivery of these services. The CEO is required to perform the functions specified in the Direction without needing to enter into a service arrangement for each Commonwealth service, as long as it is within the scope of the services defined. Additionally, Centrelink is required to assist the CEO in the performance of these functions as stipulated in section 6A of the Act. This assistance includes providing necessary resources and support to enable the CEO to effectively deliver Commonwealth and enabling services. Breaches of the obligations set out in the Direction may lead to various civil or criminal consequences, though specific penalties are not detailed in the explanatory statement. The Direction is a legislative instrument and is not subject to disallowance by Parliament or automatic sunsetting after 10 years, as stated under subsection 8(2) of the Act. This means that the Direction remains in force unless specifically repealed or amended by subsequent legislation. However, the explanatory statement does not provide explicit details on the penalties for non-compliance, which would likely be governed by other relevant legislation or administrative regulations.

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Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.