CASA 334/11 – Direction – number of cabin attendants in Boeing 737-800 series aircraft

Administered by Department of Infrastructure, Transport, Regional Development, Communications, Sport and the Arts

Legislation au F2011L01581 Not in force Legislative Instrument

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Explanatory Statement

Civil Aviation Regulations 1988

Direction — number of cabin attendants in Boeing 737-800 series aircraft

Legislation
Subsection 98 (1) of the Civil Aviation Act 1988 (the Act) provides that the Governor-General may make regulations for the Act and in the interests of the safety of air navigation.

Under regulation 208 of the Civil Aviation Regulations 1988 (CAR 1988), CASA may give directions as to the operating crew required to be carried on an aircraft having regard to the safety of air navigation. Subsection 7 and subparagraph 6.1 (b) of Civil Aviation Order (CAO) 20.16.3 were made under regulation 208 and provide, among other things, that aircraft carrying more than 36 and not more than 216 passengers must carry a cabin attendant for each unit of 36 passengers or part of that.

CAO 20.16.3 has remained in the same form since 1960 and as such represents a 51 year gap since a reassessment of cabin attendant numbers against a criterion of allowable seating rather than passenger numbers. CASA in a report Review of policies and practices for first-of-type certification of imported aircraft recommended the recognition of the Federal Aviation Administration of the United States of America (the FAA) certification standards. The recommendation was adopted.

The Boeing certification of the aircraft relates to the design of the floor plan and the seating configuration in relation to the location of exits. CASA does not call for a reevaluation of the aircraft design; instead, CASA accepts the design criterion. CASA does require operators to demonstrate the safety procedures that are specific to the operator, which are evaluated, thus there is a distinction between the certification criterion and an operator-imposed safety procedure which may, or may not, enhance the evacuation of the aircraft in an emergency evacuation.

Safety improvements in redesign of the “Self-Help” Type III overwing exits by the aircraft manufacturer, Boeing, and safety recommendations from Cranfield University on briefing passengers seated in overwing exit row seating, are cause to reassess the emergency evacuation procedures in conjunction with the aircraft certification requirements of the FAA. This seating is referred to as self-help exit rows.

Qantas Airways Limited (the operator) has incorporated procedures for the briefing of passengers seated at self-help exit rows as part of the predeparture passenger safety briefing, taking into account the conclusions of the Cranfield University research. The operator has incorporated prewarned emergency briefings for passengers seated in Type I and III exit rows based on the verbal briefing criteria specified in the Cranfield University research. The revised briefings are acceptable to CASA and are seen as a safety enhancement.

CASA is satisfied the evacuation of a full complement of passengers for the Boeing 737-800 is able to be achieved in a time of 90 seconds. CASA is satisfied that the evacuation procedures adopted by the operator to support their application to operate with the certification criterion of up to 4 cabin attendants has been demonstrated successfully. The maximum permitted time of 90 seconds is set out as a condition in the schedules of the instrument.

CASA does not consider that safety would be compromised if a Boeing 737-800 carried cabin attendants during operations with a complement of 1 cabin attendant to 50 passengers, or part of that number.

This instrument comes into effect on 1 August 2011 and replaces previous instruments CASA 320/09 and 321/09 which expire at the end of 31 July 2011. It contains requirements relating to the seating of persons in self-help exit rows where there are reduced passenger numbers. It also contains conditions which include a requirement that the briefing of passengers in selfhelp exit rows must be as approved by CASA and in the manner set out in the operator’s operations manual, as well as the requirement that the evacuation must be completed in not more than 90 seconds.

When an aircraft is carrying 50 or less passengers, the conditions state that the number of able-bodied persons available to occupy seats in the self-help exit rows must be determined only after the weight and balance requirements applicable to the loading of the aircraft have been complied with.

Preflight safety briefings must also refer to those overwing exit rows in which an ablebodied passenger or passengers is or are seated.

Legislative Instruments Act
Under subparagraph 6 (d) (i) of the Legislative Instrument Act 2003 (the LIA), an instrument is a legislative instrument for section 5 of the LIA if it is declared to be a disallowable instrument under legislation in force before the commencement of the LIA. Under regulation 5A of CAR 1988, if CASA has issued a CAO, and CASA later issues a direction that affects the operation of the CAO, the later document is declared to be a disallowable instrument. The instrument affects the operation of subparagraph 6.1 (b) of CAO 20.16.3. As a legislative instrument, it is subject to tabling and disallowance in the Parliament under sections 38 and 42 of the LIA.

Consultation
CASA has consulted with the operator on the proposal. This instrument replaces previous instruments in substantively the same terms. The consultation process for these instruments was brought to a conclusion with CASA and the operator signing a document outlining agreements and undertakings. These instruments were also referred to the Office of Transport Security which expressed no concerns.

Senate Regulations and Ordinances Committee concerns
This direction provides for the particular operator to meet a standard for cabin crew numbers that differs from that currently promulgated in CAO 20.16.3, but is considered to be a safe standard, consistent with international safety standards and practice.

The direction is the latest of a small number of such instruments issued to, or renewed for, several operators pending CASA’s development of considered amendments to bring CAO 20.16.3 into line with internationally recognised standards for cabin crew ratios (at least 1 cabin crew attendant for every 50 passenger seats, and 1 attendant for any incomplete part of that number).

The development and preparation of suitable CAO amendments is a more intensive and involved process than the evaluation and consideration of directions for a particular named operator. While such evaluation and consideration for an individual operator is itself detailed, and guided by the requirements of safety and prudence, it has not required extensive consultation with the broader industry.

Pending the finalisation of the joint CASA/industry project team’s work on the CAO, it is essentially unavoidable that CASA will issue or renew individual directions to operators on the same basis as has previously been done. The instrument is issued for a period of 3 months only, pending resolution of the wider issues involved.

Commencement and delegation
The instrument commences on 1 August 2011 and stops having effect at the end of October 2011.

The instrument has been made by a delegate of CASA, delegated with powers under regulation 11.260 of the Civil Aviation Safety Regulations 1998.

[Instrument number CASA 334/11]

Overview

The Civil Aviation Regulations 1988 were enacted to regulate and ensure the safety of air navigation in Australia. These regulations were designed to provide a comprehensive framework for the operation of aircraft within Australian airspace, including the establishment of safety standards and requirements for aircraft operations, crew, and passenger safety. The regulations were updated and reissued on several occasions, including the most recent update in 2011, which included changes to cabin attendant requirements for Boeing 737-800 series aircraft. The problem or gap that this legislation aimed to address was the outdated cabin attendant requirements for Boeing 737-800 series aircraft, which had remained unchanged since 1960. The Civil Aviation (Direction — number of cabin attendants in Boeing 737-800 series aircraft) Direction 2011 was introduced by the Civil Aviation Safety Authority (CASA) to address this issue. The policy objective of this legislation was to ensure that the safety of air navigation was not compromised while allowing for a more flexible cabin attendant requirement for Boeing 737-800 series aircraft with reduced passenger numbers. This was achieved by accepting the Federal Aviation Administration of the United States of America (FAA) certification standards and implementing specific conditions for the operation of these aircraft, including a requirement for preflight safety briefings and a maximum evacuation time of 90 seconds.

Scope and Application

The Civil Aviation Regulations 1988 (CAR 1988) and the Civil Aviation Act 1988 provide the framework within which the Civil Aviation Safety Authority (CASA) can issue directions relating to the number of cabin attendants required on Boeing 737-800 series aircraft. This regulation is designed to ensure the safety of air navigation by specifying the minimum number of cabin attendants needed based on the number of passengers carried. Specifically, under the Civil Aviation Order (CAO) 20.16.3, aircraft carrying more than 36 and not more than 216 passengers must carry a cabin attendant for each unit of 36 passengers or part of that number. However, CASA has recommended adopting the Federal Aviation Administration (FAA) certification standards for cabin attendant numbers, which differ from the current CAO requirements, and has directed that for Boeing 737-800 series aircraft, a ratio of up to 4 cabin attendants for 50 passengers, or part of that number, is acceptable, provided that the evacuation is completed within 90 seconds. This direction applies to Qantas Airways Limited and is effective from 1 August 2011 until the end of October 2011, replacing previous instruments. The instrument is subject to disallowance under the Legislative Instruments Act 2003 and was developed following consultation with the operator, with no concerns raised by the Office of Transport Security.

Key Provisions

The Civil Aviation Regulations 1988 (CAR 1988) under the Civil Aviation Act 1988 allow the Civil Aviation Safety Authority (CASA) to issue directions concerning the operating crew required on an aircraft, specifically in relation to the number of cabin attendants. Section 98(1) of the Act provides that the Governor-General may make regulations for the Act and in the interests of the safety of air navigation. Pursuant to this, regulation 208 of the CAR 1988 empowers CASA to give such directions. Regulation 208, along with subsection 7 and subparagraph 6.1(b) of Civil Aviation Order (CAO) 20.16.3, stipulates that aircraft carrying more than 36 and not more than 216 passengers must carry a cabin attendant for each unit of 36 passengers or part of that. However, under this specific direction, CASA has allowed a Boeing 737-800 series aircraft to operate with a reduced number of cabin attendants, provided that certain conditions are met to ensure passenger safety. The obligations imposed by this direction on the parties, particularly the operator (Qantas Airways Limited), include demonstrating that the evacuation of a full complement of passengers can be achieved in 90 seconds or less. This involves ensuring that passengers seated in self-help exit rows are adequately briefed on safety procedures, and that preflight safety briefings refer to overwing exit rows where able-bodied passengers are seated. The operator must also comply with weight and balance requirements applicable to the loading of the aircraft when determining the number of able-bodied persons available to occupy seats in the self-help exit rows. The operator must ensure that these safety procedures are approved by CASA and incorporated into their operations manual. Failure to comply with the conditions set out in this direction can lead to various civil and criminal consequences. While the specific penalties are not outlined in the explanatory statement, under the Civil Aviation Act 1988 and the Civil Aviation Safety Regulations 1998, CASA can impose fines, suspend or cancel licences, and take other regulatory actions against operators who do not adhere to safety regulations. The severity of the penalties depends on the nature and extent of the breach, and the potential for risk to public safety. This direction, issued under the authority of the Legislative Instruments Act 2003, is subject to tabling and disallowance in the Parliament. This legislative instrument replaces previous instruments CASA 320/09 and 321/09, which expired on 31 July 2011. The instrument comes into effect on 1 August 2011 and ceases to have effect at the end of October 2011. CASA has consulted with the operator on the proposal, and this instrument is seen as a temporary measure pending the finalisation of broader amendments to CAO 20.16.3 to align with internationally recognised safety standards.

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Civil Aviation Law
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Direction
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Commencement Provisions
Regulatory Standards
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Sourced from the Federal Register of Legislation at 26 August 2026. For the latest information on Australian Government law please go to https://www.legislation.gov.au.