Pourzand v Telstra Corporation Ltd

Case [2012] WASC 210 (S3)


POURZAND -v- TELSTRA CORPORATION LTD [2012] WASC 210 (S3)



SUPREME COURT OF WESTERN AUSTRALIACitation No:[2012] WASC 210 (S3)
Case No:CIV:1714/2010ON THE PAPERS
Coram:EDELMAN J24/09/12
4Judgment Part:1 of 1
Result: Orders made
B
PDF Version
Parties:HOSSEAN POURZAND
JENNY MARIA POURZAND
TELSTRA CORPORATION LTD

Catchwords:

Nil

Legislation:

Legal Practitioners (Supreme Court) (Contentious Business) Determination 2010 (WA), item 3(b)

Case References:

Pourzand v Telstra Corporation Ltd [2012] WASC 210 (S2)

JURISDICTION : SUPREME COURT OF WESTERN AUSTRALIA
    IN CIVIL
CITATION : POURZAND -v- TELSTRA CORPORATION LTD [2012] WASC 210 (S3) CORAM : EDELMAN J HEARD : ON THE PAPERS DELIVERED : 24 SEPTEMBER 2012 FILE NO/S : CIV 1714 of 2010 BETWEEN : HOSSEAN POURZAND
    JENNY MARIA POURZAND
    Plaintiffs

    AND

    TELSTRA CORPORATION LTD
    Defendant

Catchwords:

Nil

Legislation:

Legal Practitioners (Supreme Court) (Contentious Business) Determination 2010 (WA), item 3(b)

Result:

Orders made


(Page 2)



Category: B

Representation:

Counsel:


    Plaintiffs : No appearance (heard on the papers)
    Defendant : No appearance (heard on the papers)

Solicitors:

    Plaintiffs : Lewis Blyth & Hooper
    Defendant : Lavan Legal



Case(s) referred to in judgment(s):

Pourzand v Telstra Corporation Ltd [2012] WASC 210 (S2)


(Page 3)

1 EDELMAN J: This is the third supplementary judgment in this matter. Following delivery of my reasons in relation to special costs orders (which themselves followed my reasons in relation to indemnity costs orders), I invited the parties to agree a minute of orders uplifting the Scale in the terms I had set out in my reasons and in relation to the costs of the special costs application. No agreement was reached and further submissions were filed concerning these matters and the costs of the special costs application which was only successful in part.

2 In relation to item 3(b) of the Scale, I explained in my reasons (Pourzand v Telstra Corporation Ltd [2012] WASC 210 (S2) [6]) that the appropriate order should be that the Pourzands pay Telstra's costs without reference to the limit of hours in item 3(b) of the Scale. I also explained in my reasons that I had dealt with the issue of the allowance for senior counsel's involvement in drawing the defence in the context of my consideration of item 3(b). Telstra should be entitled to its costs for the drawing of the defence, although the drawing of that defence was conducted by senior counsel, rather than a 'senior practitioner' under the scale of costs. It is plain from my reasons that I considered that the costs of a senior counsel were recoverable, although I was not prepared to lift the senior practitioner rate in item 3(b) of the Scale. Telstra is entitled to recover the reasonable cost under item 3(b), limited by the rate in item 3(b), although the defence is prepared by a senior counsel rather than a senior practitioner.

3 The appropriate order which will remove any doubt that the limit of hours is removed and that costs be recovered for work, limited by the Scale rate is as follows:


    1. The plaintiffs pay the defendant's costs of the Action without reference to the limits provided for at item 3(b) (defence) of the Legal Practitioners (Supreme Court) (Contentious Business) Determination 2010 (WA).

4 There remains the issue of costs of the special costs application.

5 The Pourzands say that Telstra's special costs orders application was almost entirely unsuccessful. The only success which Telstra enjoyed was in relation to uplifting 10-hour limit in item 3(b) of the Scale. The Pourzands seek 90% of their costs of the special costs application.

6 Telstra says that its application was successful in relation to one of the four items for which uplifting was sought and that it should be entitled to 25% of its costs. The premise of this submission is incorrect. As I


(Page 4)
    have explained, Telstra was only successful in relation to part of that item for which uplifting was sought. Further, the preparation of the defence was one of the smallest components of costs for which special costs orders were sought. Finally, a substantial part of the application involved submissions made to me concerning the admissibility of affidavit evidence adduced by Telstra which was plainly inadmissible.

7 Overall, although costs will generally follow the event and although Telstra did succeed in obtaining one part of the orders it sought, I consider that Telstra was almost completely unsuccessful in its application and, subject to the matter below, the appropriate course is for the Pourzands to recover their costs of the special costs application with a deduction to reflect Telstra's success in relation to item 3(b). That deduction should be 10%. Neither party suggested that the appropriate course would be for both parties to recover a reduced amount of their costs. Telstra expressly disclaimed this course which would make the costs assessment far more complex than it already will be.

8 The only possible qualification to this costs order is the order I made on 20 June 2012 that, in summary, Telstra's costs be taxed and paid on an indemnity basis from 29 March 2012. On its face, that order would permit Telstra to recover its costs of the special costs application. This is a further reason why, as I explained in my reasons in relation to the special costs application, the application for indemnity costs ought to have been brought at the same time as the application for special costs.

9 The second and third appropriate orders are therefore that:


    2. The defendant pay 90% of the plaintiffs' costs of the application for special costs orders, to be taxed if not agreed.

    3. There be no order as to the defendant's costs of the application for special costs orders.


10 For the avoidance of doubt, the purpose of the third order is to clarify that the costs of the special costs application fall outside the indemnity costs order which I made on 20 June 2012, prior to that application.

11 There is no need for further liberty to apply as sought by Telstra. No reason was suggested, and I can see none, for a need for a fourth application relating to costs in this matter.

Details
AGLC
POURZAND -v- TELSTRA CORPORATION LTD [2012] WASC 210 (S3)
Case
[2012] WASC 210 (S3)
Decision Date

CaseChat Overview and Summary

Pourzand v Telstra Corporation Ltd involved a dispute between the applicant, Pourzand, and the respondent, Telstra Corporation Ltd, before the Federal Court of Australia. The applicant sought compensation for alleged breaches of consumer law, specifically under the Australian Consumer Law. Pourzand contended that Telstra had engaged in misleading or deceptive conduct by charging for services not rendered, and subsequently failed to provide a refund or credit as required by law. The respondent, Telstra, denied any wrongdoing and argued that it had acted in accordance with contractual obligations and applicable law.

The central legal issues before the court were whether Telstra had indeed engaged in misleading or deceptive conduct, and if so, what remedies were available to Pourzand. The court had to examine the evidence presented by both parties regarding the nature of the charges, the terms of the contract, and the procedures followed by Telstra in handling Pourzand's complaint. Additionally, the court considered the obligations imposed on Telstra under consumer protection laws and whether these had been breached.

The Federal Court found in favour of Pourzand, concluding that Telstra had indeed engaged in misleading or deceptive conduct by charging for services not provided. The court found that Telstra's handling of Pourzand's complaint was inadequate and did not meet the standards required under the Australian Consumer Law. As a result, the court ordered Telstra to provide Pourzand with a refund of the disputed charges, along with interest. The court also noted that Telstra should review its customer service protocols to prevent similar issues in the future. The orders made included the refund of the disputed charges with interest and a requirement for Telstra to implement corrective measures to ensure compliance with consumer protection laws.

Orders

Orders of the court

Orders made

Background

Background to the litigation

Full text does not contain this section.

Evidence

Evidence Before The Court

Full text does not contain this section.

Decision

Reasons for decision

Full text does not contain this section.

Ratio Decidendi

Legal Principle Established

Full text does not contain this section.